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based on 31756 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have very old carpet. I have pets and kids. My carpet has been through a lot. the Zerorez cleaning took years off my carpet! Mitch, the service person, was very upfront and honest about what he thought would come out and what wouldn't. He was very polite, and answered all my questions. Thanks Mitch, and Zerorez!
Richard was very efficient. My carpets looked great. And he was very nice to our dog
Hunter was so helpful and professional and the results are great.
Carpets look fabulous. They are older and were very stained. It took 5 years off their life!
Employee was professional and respectful with Covid procedures. He looked over areas and took care of trouble spots. Quick and great job. Thanks
The technician was awesome! Very friendly and did an amazing job! The carpets are very clean and smell great!
Amazing product and service! Our tech was also super friendly!
Great job
Timely and quality.
I like not having soap buildup in my rental carpets
Zerorez didn’t get the minor spots out if my carpet and have to come back to clean it again.
Very friendly.
Great technician, service, and clean carpets!
Our carpet looks great! Garrett definitely had pride in his work. He worked hard and fast and was very pleasant.
Denny did an excellent job cleaning the places that our dogs soiled. He was respectful and helpful. Great job!
Great customer service!
The young man who cleaned my carpets was So curtious and polite , he did a very good job...His name is Mitch
Zerorez is prompt, thorough and our couches have dried very quickly each time we've used this service. We will definitely use Zerorez again!
An excellent job!
Person was nice, fast and didn't try to upsale me any additional products.
I love Zerorez. I have been a happy customer for 15 years or more. When I moved from Orem to Lehi, I made sure I continued to call you for my personal cleaning, and when I was on our HOA Board, I called you to come and clean the club house carpet. Thanks for doing such a great job. The technician who came this week was wonderful!!
Too expensive 21/2 hours of work for 571.00...left oil in driveway from your truck. Oil stain is still there even after you said you would take care of it.
I like that Zerorez has very good customer service. Their employees are print and courteous. They did a great job on my carpet.
Timely, clean, and reasonably priced
After more than 24 hours of receiving my cleaning, the carpet, in some spots, was still wet enough to saturate my socks as I tried to move things back where they belong. I’m pretty confident this isn’t normal as I’ve never had this issue in the past and was told the carpets would be dry in 6-8 hours. You offered to send someone back out, or to drop off a fan, but honestly, I just want it done right the first time. I get stressed enough having those big hoses drug through my house for the original cleaning. I will likely look elsewhere next time my carpets need cleaning.
We had our sectional and stairs cleaned and for the price I would not recommend. The technician had to come back a second time to clean our stairs as they still appeared dirty in some spots. He said it could be wear on my carpet or black from shoes... however the carpet is only 3yrs old and shoes are never worn on it. They were "cleaner" after the second time around but not what I would expect for the price. The couch is a little cleaner but again, not what I would expect for over $400 worth of services.
Pros would be the technician was very nice and polite and service was performed quickly. I was also able to get an appointment quick.
The care you take to do a good job with a guarantee to come again if I'm not happy with the results.
Carpets and tile look wonderful.
Excellent service
I have a traffic pattern from my side door to the kitchen. I told your representative about it and he said he would make sure to give the area special attention. I watched. Didn’t look like he did. Carpet still looks dirty in some areas.
It was fast, clean, and a good price. What else could you ask for?
It was clean