Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31756 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 25, 2020 — Rated 8 out of 10 by C.C. Zerorez Salt Lake City
What could we do to improve?

Great service, but a bit pricey. Was kind of shocked at how much the additional cost of the pet treatment is - it works, but wow!

Report a concern   September 25, 2020 — Rated 10 out of 10 by Mark Shimizu Zerorez Salt Lake City
What do you like about our products and services?

The technicians were very considerate and helpful! Very well done!

Report a concern   September 25, 2020 — Rated 10 out of 10 by R.S. Zerorez Salt Lake City
What do you like about our products and services?

Techs were very professional

Report a concern   September 25, 2020 — Rated 10 out of 10 by L.Y. Zerorez Salt Lake City
What do you like about our products and services?

Expert attention to detail

Report a concern   September 24, 2020 — Rated 10 out of 10 by P.O. Zerorez Salt Lake City
What do you like about our products and services?

Great job and you came out fast!

Report a concern   September 24, 2020 — Rated 9 out of 10 by C.S. Zerorez Salt Lake City
What do you like about our products and services?

Products seem to be very good, no complaint there. The technician, Jestin was superb...hard working but also very personable and very willing to do whatever he had to do to please, a great guy. You got a good one in Jestin.

Report a concern   September 24, 2020 — Rated 6 out of 10 by W.T. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The technician was great! The person I spoke with on the phone before I scheduled the appointment just said your company would be able to treat my area to remove a sticky residue left after a plastic film was removed, but the residue is still there. It’s disappointing only because the sole purpose of my having the area cleaned was to remove the residue, and it didn’t work.

Report a concern   September 24, 2020 — Rated 10 out of 10 by S.M. Zerorez Salt Lake City
What do you like about our products and services?

The staff was very professional and knowledgeable. My carpets look great!

Report a concern   September 23, 2020 — Rated 10 out of 10 by D.O. Zerorez Salt Lake City
What do you like about our products and services?

I liked that you were fast and did a great job. Thank you

Report a concern   September 23, 2020 — Rated 10 out of 10 by Ruth Jackson Zerorez Salt Lake City
What do you like about our products and services?

We appreciate your dependability, your efficient work and your pleasant attitude---even when we mix up the appointment. Our carpets look almost new after they've been cleaned by Zero Rez! Thanks.

Report a concern   September 23, 2020 — Rated 10 out of 10 by J.S. Zerorez Salt Lake City
What do you like about our products and services?

he was helpful and great and clean

Report a concern   September 23, 2020 — Rated 10 out of 10 by M.B. Zerorez Salt Lake City
What do you like about our products and services?

They do a great job.

Report a concern   September 23, 2020 — Rated 10 out of 10 by P.W. Zerorez Salt Lake City
What do you like about our products and services?

Our carpets look wonderful. The two man who cleaned them were awesome, they worked hard and got the job done very quickly. I have already recommended Zerorez to our daughter.

Report a concern   September 23, 2020 — Rated 10 out of 10 by K.L. Zerorez Salt Lake City
What do you like about our products and services?

Zerorez was prompt, upfront, polite and efficient. They communicated every step of the way.

Report a concern   September 23, 2020 — Rated 10 out of 10 by J.R. Zerorez Salt Lake City
What do you like about our products and services?

It drys quick. Nice fresh smell. It stays clean for a long time

Report a concern   September 23, 2020 — Rated 10 out of 10 by Cindy Hillam Zerorez Salt Lake City
What do you like about our products and services?

The carpet looks so nice and clean!!

Report a concern   September 23, 2020 — Rated 10 out of 10 by Joyce Asay Zerorez Salt Lake City
What do you like about our products and services?

Conrad was very helpful and went the extra mile to be of service to us. The carpet looks gorgeous and we are very happy. We will recommend your company to everyone!

Report a concern   September 23, 2020 — Rated 9 out of 10 by S.C. Zerorez Salt Lake City
What do you like about our products and services?

On time.

Report a concern   September 23, 2020 — Rated 10 out of 10 by R.W. Zerorez Salt Lake City
What do you like about our products and services?

Good job. Reliable.

Report a concern   September 23, 2020 — Rated 10 out of 10 by Keri Hunter Zerorez Salt Lake City
What do you like about our products and services?

Conrad was awesome! He was very informative and kind. He rocks!

The only recommendation is, my home now smells like wet carpet, kind of musty. I'm sure it's because you don't use any chemicals. Is there something you could put on the carpet when done that smells fresh? Other than that, the experience was fine.

Report a concern   September 23, 2020 — Rated 10 out of 10 by Kathy Soltys Zerorez Salt Lake City
What do you like about our products and services?

We were very happy with the job that Fernado did on our whole first floor. He was very professional and continually asked if we were happy or had concerns on the job he was doing. We would definitely recommend your company, especially Fernando.

Walt and Kathy, Sandy, Ut

Report a concern   September 23, 2020 — Rated 8 out of 10 by S.K. Zerorez Salt Lake City
What could we do to improve?

I had two separate cleaning’s this summer for two different areas of my home. The technicians were hard working and very professional. I was comfortable having them in my home.
When it came to getting a couple of dark spots out on my stairs I was told that the stain remover was very expensive and that he just couldn’t use it on all the spots! ???
It wasn’t comfortable talking with Jodi over the phone and one of the girls that called about the arrival time of the technician could have been more professional. The carpets also took forever to dry and I even had floor and ceiling fans going.

Report a concern   September 23, 2020 — Rated 9 out of 10 by F.B. Zerorez Salt Lake City
What do you like about our products and services?

The cleaners (Jacob - can't remember the other name) were great! Explained everything and the process completely.

Only comment is that the carpets were really wet -especially the stairs - took about 36 hours before everything was dry.

Report a concern   September 23, 2020 — Rated 10 out of 10 by T.L. Zerorez Salt Lake City
What do you like about our products and services?

Did a very good job

Report a concern   September 23, 2020 — Rated 10 out of 10 by Randall Carlisle Zerorez Salt Lake City
What do you like about our products and services?

Excellent, friendly job cleaning my carpets. Even got most of a pet stain out that had been there for years.

Report a concern   September 23, 2020 — Rated 10 out of 10 by Carla Johnson Zerorez Salt Lake City
What do you like about our products and services?

Riley was efficient and did a great job. Of course I would recommend Zerorez to friends and family

Report a concern   September 22, 2020 — Rated 10 out of 10 by C.M. Zerorez Salt Lake City
What do you like about our products and services?

No smell. The technician took his time and did a good job. I would have praised him and the company on FB, but I don’t have social media.

Report a concern   September 22, 2020 — Rated 2 out of 10 by R.M. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Dry time was 3 days. Marks from the machine that are still in the carpet.

Report a concern   September 22, 2020 — Rated 10 out of 10 by S.K. Zerorez Salt Lake City
What do you like about our products and services?

I am very happy with the service from Zerorez......carpets look great .... will use them again .....and recommend to everyone how great of a service we received....thank you....

Report a concern   September 22, 2020 — Rated 10 out of 10 by D.T. Zerorez Salt Lake City
What do you like about our products and services?

Your employee's are so kind and professional.


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