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based on 31757 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Services were great! Efficient and they did an awesome job!
Spots were left on my wood flooring in my entry way and I can't get them off... very disappointed since I did warn the young man and he said if he did get anything on the floor "it won't damage it because we don't use harsh chemicals" and he said he would wipe it off right away if it happened.
The tech was 1 1/2 half hours late for the appointment. He did a good job with the exception of leaving a few dark spots on the stairs from his hose. When I asked the supervisor about the 4th room free special he said he could apply the second 4th room even though we had 10 rooms cleaned. So for $33 you’ve lost a customer. Very disappointed in that response.
Everything! My carpets look brand new and my rugs are vibrant again! Thank you!
technician was helpful in understanding what we needed and would love to request the same tech next time. he was great.
Camron did a superior job!! Super hard worker!! Carpets look fantastic!! Thank you ever so much!!
Rep was great. Friendly and pretty efficient.
All service personnel are friendly and interested in providing superior service. Cleaning was quick and top-notch.
Technicians arrive on time, calling 20-30 minutes before arrival. Technicians are personable, clean, respectful of property, and seem very knowledgable and professionally trained. Technicians work steadily and efficiently. Any mention of “extras” are not pushy. No harsh chemicals are used, carpets are fresh with no chemical or overpowering “cover” scent. Pet treatment is wall to wall, only in areas the customer designates. Tile and grout cleaning is wonderful, grout sealing is worth it. We have experienced the the high quality ZeroRez carpet and tile cleaning 10 times and are more than satisfied every time. Am very sure the ZeroRez cleaning helps extend the life of our carpet. We are always 100% confident to recommend ZeroRez to anyone seeking reliable, high quality, professional, excellent floor care.
Everything went great. Our tech was very kind and professional.
No residue.
When the tech applied a water spray product to flooring, he over sprayed on to title and hardwood flooring. He attempted to wipe of some over sprayed area when I was watching and left other areas not wiped down-I noticed it when I slip on the wet surfaces. After He finished, He did not offer to have me checked the work.
The carpet looks much better than from past carpet cleaning work.
Tech did offer a small discount, but I think your promotions should be centered more around sq footage. In 2 rooms I left bed in place, so there was just entry walk areas that were cleaned.
Final comment: the work was done, rather rushed. Lacked attention to water over spray. Not a stellar work, but above average.
The stairs did not come as clean as the did last time. When they dried, some dirty spots came back. Also, blue stains appeared during the cleaning process. The technition was not able tor remove them, however I was able to remove a large portion of the blue stain with normal spot cleaner. I wish he had tried a bit harder on the stairs.
He came when he said he would and did the cleaning in an efficient manner and it looks great!
Thanks, guys! The carpet looks awesome!
Amazing service! They were professional and thorough, making sure everything was done to my satisfaction. They got my carpets cleaner than I expected they could be. Thank you Zerorez!
William explained what he needed to do for the dog marketings he was very pleasant and I was very pleased with the with the service provided. I will definitely use you again
Our technician was so nice. He did a great job. Reasonable price for what we had cleaned. Thank you 😊
The employee cleaning the carpets did a great job. Thank you for the hard work.
Great communication, great service, great options. We’re always happy with Zerorez!
My carpets were so clean and my tech was a hard, efficient worker. I got a great price for the product!
Very friendly service. He did a great job. I loved how quickly it dried.
I’ve had two other places clean the carpet They could never get the carpets to look this good we are very impressed
Good service
Zero residue
Professional service people
Loved the service and the carpets looked great
You guys have amazing prices and did such an amazing job! Also, customer service was 10/10 I would recommend to anyone I know!
The work was done in a wonderful time I have been using them now 4 years they are very curious
The floors are clean and did dry in the 8-10 hours as promised. They showed up when promised and explained what and how very well. I was impressed with their care and work ethic. I would have them come back in a heart beat.
Fast & friendly!