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based on 31756 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpet looked nice
Every thing went smoothly.
Easy to schedule an appointment, friendly staff, prompt service, quality service.
Very timely & efficiency
Great tech and great service
We were impressed with Sam!
He did an excellent job cleaning all of our carpets and they looked good
and smelled good!
There were places in one bedroom where stains still remain as though they hadn't been touched. If they were, it was only lightly. I think this carpet could look better. The rest of the house is okay.
I called ZEROREZ because I have been hearing your ads on the radio for years. I had high hopes.
The technician who cleaned our carpets was very nice and personable.
I was disappointed about the process and outcome on a couple of points:
-nothing was put under the feet of our furniture to protect it from wicking moisture. My husband and I had to do it for a couple of pieces where it was wet right next it.
- The hoses were leaking onto the hardwood floors. The rag he had wasn't sufficient to handle the dipping so I got another rag to help. The technition said that he would come back through and clean everything up before he left. I explained that it was hardwood and water would ruin it if we waited.
-The carpets were much wetter than we anticipated. Some places didn't dry out for 3 days. When they died out the carpet was stiff and crunchy.
-Lastly, after it was cleaned, our basement smelled...and still smells like a swamp. It smells kind of like the water ride Pirates of the Carribean. My daughter noticed it too when she came to visit.
Our carpet was only two years old and other than the spots that we had cleaned ourselves previously, it was in good shape. The surface texture has changed and looks rough instead of smooth.
Please call me to see what the remedy might be.
Great service
Spot still remains.
I didn’t feel like he was too careful to make sure he got the edges and he didn’t really go over the one rug that was dirty.
Equipment failure. Need new equipment
Great experience.
Zerorez's representative was very professional and did a great job cleaning our carpet. He thoroughly understood that we had hired Zerorez, not just to have them drag their cleaning tool across our carpet, but to get our carpets CLEAN!!
As I said, he did a great job in a very short time -- and he had a very, very good name: Michael.
The tech had to come back the next day to clean the street in front of our house as the previous days tech’s van dropped quite a bit of oil. They did clean it but I was disappointed in the whole experience.
The carpet was left soaked. The tech said he soaked up the excess water but we had to have him do it again. Amazingly more water was removed. I believe the tech was just in a big hurry. He finished the whole job in about 45 minutes. This told me he was short of time and had to go to another location. We won’t use them again.
How clean my carpets are and the person who did it. Very personable and explained the process.
Customer service was easy to contact and work with. Service was high quality and efficient. They were also transparent with the costs and I didn’t get any unexpected costs in the end.
Service of Ryan.
The cleaning service was not good.
You did a fine job cleaning our carpets, and your technician was efficient, friendly and courteous. However, for the second time since we've been using your services you managed to kill the grass in our parking strip with leaking cleaning solution. You need to be more careful in this regard.
I asked the technician to go over some spots and she did not also seen alot of areas missed were dirt was still visible in the carpet
The techs are very helpful.
The tech was very detailed before he started cleaning. I felt like the carpet was very clean after the job was done.
The service was good , I was able to make an appointment and get one next day . The service rep was very polite , however i just felt like it was real quick. He was done in about 20 minutes.
Very clean and thorough
your technicians work was very very good. I am just not sure zerorez is delivering on the cleaning power that is advertised. I don’t see any change when using the black light on my carpet after the cleaning was done. I still see the same marks on my carpet that I had before the cleaning. I expected all the pet stains in the carpet to be gone or significantly reduced.
My carpet in basement was oversoaked and wrinkled and is still not dry after 24 hours.
Professional employees, good communication, great results. Consistently good work.
Richard was very good cleaning tge carpet