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based on 31756 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Things went good it was fast. Had a problem with the appointment schedule.
We did get it straightened out.
The absolute best! My 13-year old carpet and kitchen grout look like new again! I've had some bad experiences with carpet cleaners in the past few years. The carpet looks okay for a day or two and then ends up looking worse. Not with Zerorez! My home looks stunning now.
We were very impressed with the service and the high quality of the carpet cleaning. The carpet seemed old and tired and became bright and vibrant. The tech explained the services we were receiving and as we have pets, he used a black light to look for trouble pet offering spots and took care of those for us as well and the additional fee was worth it. Overall, very pleased and we are passing the word. Thank you!
I was very impressed with the service I received. The technician was very friendly and very efficient and our carpets look amazing!!
Your employees are always helpful and knowledgeable. The cleaning job was done well and fairly quickly. The pet odor removal was extremely helpful. Great experience.
The guy was super late, did the job and said said he wiped water off my hardwood with a rag. He didn’t and never even had a rag. He said, “Oh, I thought I wiped it up with a rag.” And stood there. Irritating.
I appreciated your promptness. The young man that came was very kind and polite. I like the feel of the carpet when he finished.
William was courteous, friendly, and recommended the best way for me to use a credit I had coming because I only needed two carpet areas cleaned.
Very nice and helpful workers
I had a redo on a few spots. It turned out great. I would like to know the name of the rep who did the redo so I could request him next time. Thanks
you worked with me online to get the appointment set up right. Hunter was awesome, and my floor looked great when he was done. He gave me some recommendations and commiserated about some permanent stains--and left within a decent amount of time.
My house smells clean, not like chemicals. My furniture and carpets look like new.
The technician was friendly and personable.
I was a little dissappointed in the cleanliness of a high traffic area. after the carpet dried the strip adjacent to a wood trimmed transition looked dirtier than the rest of the area. I used a small spot cleaning carpet cleaner and went over this area,. I extracted a lot of dirt from it. The technicians need to be trained that in these transition areas, they can't just pull the want toward them while standing on the wood/tile section, but they need to run the wand along this type of edge so that it is cleaned appropriately. Pulling the wand straight toward this edge forces the head up before it can suck up this narrow band.
I had a few spots that needed to be re-treated & they came back and it looks great. Thank you
The carpet looks good, not too wet or sticky.
Fernando was very pleasant.
We’ve used ZeroRez to clean our 20 yr old carpets every six months for many years. We are always amazed at how they look brand new after every cleaning. They’ve cleaned our upholstery and our tile. They do an excellent job. We wouldn’t use anyone else. Ever.
Environmentally safe, no residues, effective
The two men who cleaned my carpet were very efficient and friendly. I would like to request that they come again when I have the carpets cleaned again in the spring.
Friendly service. Drew and Jacob were great. Carpets looks great as well.
Easy to schedule, went exactly as described, carpets look amazing. Thank you!
On time, good service, polite worker-we'll use you again.
Your technicians are always very thorough and polite. My carpets always look great and I’m grateful that you run good deals quite often.
We loved everything about both products and services. Our place looks wonderful!
Friendly service
The tech was on time, careful with my home, and took the time to explain the service. I'll definitely be using zerorez again!
Clean and no residue
Seemed a little high priced
Fast, efficient effective easy to schedule, pleasant technician
You guys did amazing work, thanks so much!