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based on 31755 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We like how you were able to get stains out and make carpet that looks horrible look great again.
The service person is always friendly, efficient, and gets my carpets thoroughly clean.
Good service except the last guy that did our carpet didn’t really do a good job because there were still stains in our carpet.
The 2 young men who came to clean our carpets were very professional. They were quick and did a great job!
I am sadly disappointed in the outcome of my zerorez appointment. I spent a small fortune. Over $700 on only 3 areas. The kitchen tile is splotchy. Some of the grout came clean, and other areas didn't. And the living room and hallway I had cleaned and treated, and honestly, it feels exactly the same. I was hoping to notice more of a difference in my brand new carpet.
I would like to request to have Richard come back and redo the tile. He said once it dried, all the grout would lighten up. It looks like some of the spots were just missed.
Thanks.
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It’s left a funky smell in our house
That you don’t use harsh chemicals and can magically get stains out.
We get what we want...Clean rugs
Just the price. Most of my friends could not afford it. Loved the way it cleaned the carpets that I had done.
The technician Conrad was great. He was efficient and timely. Zerorez was scheduled to clean my carpets with in a few days of me calling.
We liked you so much, we will be calling every few months to come clean our white sofa.
Everything! No problems
The technician did a great job cleaning and explaining everything needed to be done. We are very pleased with the results!
So friendly
Conrad was exceptional
Professional and kind technician. And no chemicals.
Your technicians are well groomed and professional; the carpets always look great and dry quickly; they don't attract dirt like other carpet cleaners
Tech was courteous, knew his process, and finished when he said he would. Result was outstanding, considering he was cleaning 20 yr old carpet.
They are only company that can get the wear marks out of our carpets.
Great technician -- worked quickly and efficiently. Carpets didn't take too long to dry.
The young man was very kind. We were a bit disappointed that in the entry it was not totally cleaned. There were quite a bit of dirt streaks left in one area. When it dried it was obvious. I got down to scrub and it lightened up some so i know it could be cleaned. Our carpet is quite old but it has always cleaned well. There is some places in front of the sofa that didn't clean up either when dried, Those particular spots may be hopeless but the entry was the worst. I have always had great luck with zero rez to this point!
Everything was explained in detail before starting the carpet cleaning and all of my questions were answered.
Not as many stains removed as we would have expected.
What do I like about Zerorez? So far, two days later, everything! In shame, I admit to first buying a discount carpet cleaning coupon and that is what I got...discounted. Such a smell was left behind with traditional carpet cleaning, I looked into replacing the carpet, and I rent! I tried what looked to be the best and Zerorez out performed my expectations. The patient technician was well informed about the naturally sourced cleaning products and ultimately led me to the thyme disinfectant. Thyme is a natural bacteria and virus killer and effectively removed the offensive odor and left the entire house smelling fresh and clean. Even the "wettest room" dried within 6 hours with additional fans. My recommendation could not be higher. Go with Zerorez
It was easy to make an appointment and your tech cleaned the carpet perfectly
Thanks
Zerorez is the only company we use. They take out every spot we have and leave our carpet really clean!
After your carpet cleaner finished there was water ALL OVER my NEW $7,000 wood floors. Don't you think your employees could clean up after their own mess I also was shocked when he ask me if I would like to leave a tip. For what I paid I hope you're paying him better than him asking for tips.
I will NEVER use you again after these 2 issues.
It’s a thorough process. No harsh chemicals.
You guys did amazing work, thanks so much!
Great communication in letting me know all my options. Great customer service! My carpet looks great.