Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31755 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 15, 2020 — Rated 0 out of 10 by J.M. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

You have a major upsell as part of your business model. This is a big turnoff and should be changed or forewarned. I was planning on doing our second home and mother’s a d I’m going elsewhere. Would not recommend. Also talked to a manager( forget his name) and clearly he didn’t care. I expressed this frustration in Yelp and Google.
-Name removed

Report a concern   October 15, 2020 — Rated 10 out of 10 by W.W. Zerorez Salt Lake City
What do you like about our products and services?

Thanks wearing your mask! Ben did such a good job I scheduled the following week to have my upstairs carpet cleaned and have already recommended ZeroRez to my friends

Report a concern   October 15, 2020 — Rated 10 out of 10 by L.H. Zerorez Salt Lake City
What do you like about our products and services?

The fact that they stay cleaner longer.

Report a concern   October 15, 2020 — Rated 8 out of 10 by C.R. Zerorez Salt Lake City
What could we do to improve?

I had a pet treatment completed and I know that it’s not guaranteed but I think I expected more from the first treatment. I used the black light on the area the same evening and it didn’t look any different. Now, I am paying an additional $50 for a repeat treatment in hopes it will come out?

Report a concern   October 15, 2020 — Rated 10 out of 10 by S.R. Zerorez Salt Lake City
What do you like about our products and services?

The tech did very good job of cleaning our carpets, recliner and couch. Will use Zerores in the future.

Report a concern   October 15, 2020 — Rated 9 out of 10 by K.M. Zerorez Salt Lake City
What do you like about our products and services?

Very courteous and friendly and knowledgeable technician.

Report a concern   October 15, 2020 — Rated 10 out of 10 by Steven Shepherd Zerorez Salt Lake City
What do you like about our products and services?

They did an excellent job on my carpets, the operator was really good and considerate and did one extra effort to do a good job.

Report a concern   October 15, 2020 — Rated 6 out of 10 by P.H. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

My floors we still damp after 10 hours! I think your men need to vacuum up the moisture in the carpets more thoroughly. Also, I requested that Hunter come and do my carpets. I would have gladly waited or rescheduled for a day he was available. We had zero problems the day he helped us several months ago. Please listen to your customers!!!

Report a concern   October 15, 2020 — Rated 10 out of 10 by K.R. Zerorez Salt Lake City
What do you like about our products and services?

Justin was a miracle worker with our carpets. Give the man a raise and hold onto them.

Report a concern   October 15, 2020 — Rated 10 out of 10 by L.D. Zerorez Salt Lake City
What do you like about our products and services?

Great service. On time, fast and clean, clean, clean. Will recommend to friends.

Report a concern   October 15, 2020 — Rated 10 out of 10 by I.R. Zerorez Salt Lake City
What do you like about our products and services?

Richard was on time, friendly and courteous. Products used did not have odor. Carpet does not retain residue.
One truck containing everything used seems very effective and convenient.
appreciated mask and glove wearing.

Report a concern   October 14, 2020 — Rated 10 out of 10 by S.H. Zerorez Salt Lake City
What do you like about our products and services?

Reasonable pricing
Not leaving cleaning agents in the carpet to collect more dirt

Report a concern   October 14, 2020 — Rated 9 out of 10 by Robin Green Zerorez Salt Lake City
What do you like about our products and services?

I like how quickly the carpets dry.

Report a concern   October 14, 2020 — Rated 10 out of 10 by G.T. Zerorez Salt Lake City
What do you like about our products and services?

Great service

Report a concern   October 14, 2020 — Rated 10 out of 10 by M.M. Zerorez Salt Lake City
What do you like about our products and services?

Timely, efficient, carpets look great!

Report a concern   October 14, 2020 — Rated 10 out of 10 by L.N. Zerorez Salt Lake City
What do you like about our products and services?

I have used Zerorez for many years and plan to continue trusting them to keep my carpets and tile clean for many years to come. They are a wonderful company.

Report a concern   October 14, 2020 — Rated 10 out of 10 by Amanda/Aaron Dickson/Wilhelm Zerorez Salt Lake City
What do you like about our products and services?

We have used ZeroRez several times a year for many years. We wouldn’t use anyone else. They always make our very old carpets look like brand new. They’re simply the best!

Report a concern   October 14, 2020 — Rated 10 out of 10 by J.H. Zerorez Salt Lake City
What do you like about our products and services?

It doesn’t use soap! Only water!! So if I have a spot later, I can just clean it up with water and blotting! Love it!

Report a concern   October 13, 2020 — Rated 10 out of 10 by D.G. Zerorez Salt Lake City
What do you like about our products and services?

Good cleaning, and dries fast. Nice employee.

Report a concern   October 13, 2020 — Rated 10 out of 10 by C.R.W. Zerorez Salt Lake City
What do you like about our products and services?

The communication between the order and the day of job was fantastic. The work performed was fantastic. The tech that worked at my house was a very courteous wonderful person. Thank you.

Report a concern   October 13, 2020 — Rated 8 out of 10 by D.B. Zerorez Salt Lake City
What could we do to improve?

You did a great job but the prices for the extra pet enzyme is pretty pricey at $50 a room.

Report a concern   October 13, 2020 — Rated 9 out of 10 by M.S. Zerorez Salt Lake City
What do you like about our products and services?

I had a few couches and area rugs cleaned and the technician did a great job and I am very happy.

Report a concern   October 12, 2020 — Rated 6 out of 10 by T.W. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I was dissappointed that none of the pet stains I had on my carpet came out. The carpet that wasn't stained looks great. The appointment was timely and quick. Thank you.

Report a concern   October 11, 2020 — Rated 10 out of 10 by Darren Westhora Zerorez Salt Lake City
What do you like about our products and services?

Fast, professional, and a great value

Report a concern   October 11, 2020 — Rated 10 out of 10 by L.S. Zerorez Salt Lake City
What do you like about our products and services?

Very professional technicians, and my carpet feels super soft! Not stiff from residue. They were careful with my furniture and walls. I appreciate that!

Report a concern   October 11, 2020 — Rated 10 out of 10 by D.E. Zerorez Salt Lake City
What do you like about our products and services?

liked no chemicals or smell and the thoroughness of the tecnician

Report a concern   October 11, 2020 — Rated 10 out of 10 by I.S. Zerorez Salt Lake City
What do you like about our products and services?

There is no soapy residue.

Report a concern   October 11, 2020 — Rated 10 out of 10 by Kathy Muirhead Zerorez Salt Lake City
What do you like about our products and services?

Our technician was very knowledge and listened well to my concerns. She did the job right. We are very pleased

Report a concern   October 11, 2020 — Rated 10 out of 10 by N.W. Zerorez Salt Lake City
What do you like about our products and services?

That the cleaner doesn’t leave a residue

Report a concern   October 11, 2020 — Rated 10 out of 10 by D.S. Zerorez Salt Lake City
What do you like about our products and services?

I feel my carpets are more deeply cleaned than with personal home cleaning devices. Technicians are courteous and willing to address concerns.


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