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based on 31503 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The only thing that I would have liked changed is how much of a sales man our cleaning tech was.
how clean the carpet is and how it gets the junk out of the carpet.
They got rid of years and years of ground in dirt.
Zerorez cleans without any residue - and I feel the carpets are sanitary after they have been cleaned. Thanks Zerorez
I like the thought of not having soap residue left in my carpets.
on time, straight forward, provided as promised
Friendlyness of the cleaners
The flexibility to clean areas that need to be cleaned, even if it is not a "traditional" three rooms.
Professional, timely, and our carpets look great.
No toxic chemical cleaning.
Friendly employee.
No pressure to order extra services.
There was one area of my family room that still had a smell after the technician left. He was very nice and thourough, but I guess that area was tougher than zerorez. I tried to call the next day and ask for someone to come and retreat the area but kept getting a busy signal when I called. I will try calling again next week maybe.
The technician arrived EARLY....completed the job in an efficient manner. Love the fact there are no harsh chemical solutions used. Carpets dried quickly!!!
Minor stains in the living room were not taken care of. The seam I had fixed was burned and looks horrible. After the burn they had to cookie cut a different piece of carpet and it looks awful.
When I wanted some spots redone, the tech. Said the carpet was too stained, and didn't try. I used the Internet to make the reservations,
The quoted price was much lower than I was charged br 35 - 40$. That was disappointing. I filled out all services I wanted. I felt like the tech.
Was pocketing the money. Fix it by standing to the original estimate.
Love the customer service. Best carpet cleaners ever. I do not like the residue of the other cleaners. Friendly and very professional.
Great customer service, the house smells fresh and clean of the three dogs that lived here.
Very clean carpets
I used a coupon special for $79.95. The Tech. did a good job but the bill was for $125.00.
Nowhere did it say you were going to add on another $45.00 to do the job.
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No chemicals. The professionalism of technician, though this time was a bit fast for me to feel comfortable that an adaquate job was done.
The technician was very well informed about the service he gave. He was courteous and did a thorough job. My carpets were much cleaner than when I have used other services.
Professional Service, Great Carpet cleaning experience. Will continue to request using this service.
My carpets look GREAT! the technician was very professional and explained the process. we would definitely use your services again and recommend to friends.
Zerorez is very responsive, respectful of my house by protecting walls, furniture and wearing shoe covering. This is the 2nd time I have used Zerorez and am extremely happy with the results. It has been several weeks since I had 3 rooms and a stairway cleaned by Zerorez and the carpet still looks good. I have receommend Zerorez to friends and businesses. Thanks for solving the carpet cleaning problem.
I first used you a few years ago. You were able to get pink nail polish out of my carpet. I was told by several other companies that there was no way to get it out but your company told me there may be a chance depending on what was in the nail polish. Whatever you put on it worked and the nail polish came right out. I have been a loyal customer ever since.
We just like the job your company does . I feel Zerorez is a superior product. I also feel your price for the protectent spray is too high . The protectent spray cost the same amout as the cleaning.
I was so grateful that you were able to fit me into your schedule. There wasn't really a time slot available, but because I was trying to get moved into a new house and was backed up against a deadline, the technician came on a holiday and worked in a house without air conditioning. He acted extremely happy to help and gave me the best price possible. He did an excellent job and it was great to know my carpet wasn't loaded with chemicals.
The carpet dries quickly, and I appreciated Mitch's service and helpfulness. I was also so glad to see the traffic patterns come out of my carpet. It looks great.
That you don't use shampoo or chemicals
Carpets dry more quickly and they look and feel better. The tech that came to our home was professional, friendly, polite, and extremely helpful.
Better suction on the vacuum to get all of the water. My carpets are still damp after 24 hours. My socks got really wet when walking on the carpet after 24 hours. I have used Zerorez before and really was impressed. Within 12 hours my carpets seemed to be dry, but this time was a little disappointing.