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based on 31503 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast service, relatively fast dry time, and excellent outcome. Thanks!!
You came out quickly in an emergency to help us remove water from a flooded office. Isaias was courteous and helpful, and even left his big fan to help dry things out faster! Great experience!
Just an awesome job. Stephen was so helpful. My area rug looks brand new!
Prompt, professional service
I had some spots on my sofa that I wanted to get out-- and they did not. I am not sure if the tech did all that he could to try to make the spots come out. I paid $100 and my sofa doesn't look much different.
Toxic free. Great results. Mike Root was veru thorough and answered all of my questions. The carpet looks great. I have already recommended Zerorez and Mike to a couple of my friends.
I liked the fact that you do not use soaps to clean,and have a new formula which is used. I noticed a difference in my living room carpet immediately. I did notice however that some places were not that clean in my bedroom, it was as though these places were missed. Iwould place you at a nine or a ten. I am really happy with the result everywhere except in my bedroom. Thanks so much for caring.
There was a miscommunication with what rooms were to be cleaned. The guy in training pre-soaked/sprayed a room that wasn't suppose to be cleaned. When I asked him about the price, he said that it included all the rooms. That one room was never cleaned by the manager/trainer that was with him. I had to call and ask about it. The manager said that it was not included in our price, but with some convincing and a little frustration, they ended up coming back and cleaning the room anyway. I appreciated them coming back and cleaning but it was a bit frustrating. If the room wasn't included in the price, that's fine, but they said that the pre-soak stuff was a solution, not just water. I didn't want it just left on my daughter's bedroom carpet. The cleaning job seemed good, but I didn't think that it was worth the price. I have dealt with other companies that do similar eco-friendly/steam cleaning and they charged not near as much for the entire house. I have very small rooms with a lot of big furniture that wasn't moved, so there wasn't much area to clean anyway. I didn't feel that the price was worth it.
Cleanness and no residue
The associate was extremely polite and helpful. The carpets looked great.
I liked how thorough the service was. I am sure it will do better than the carpet cleaning I had done in August.
The people that did the work were professional and friendly, and they did a good job.
it cleans and takes out stains that have been left by others I am very pleased with the results, and the worker was very nice, clean and did an excellent job
Good and clean carpets
Carpet cleaning seems good. Clemente was very personable and hard working.
Promptness of service, speed of service, no constant up-sell, but willing to do everything I asked, with a smile...
Besides the fact that our carpets turned out very clean, the technician was prompt, efficient and knowledgeable. He was also available when I called later with a few questions. I was very happy that within the six hours of drying time I was told, we were able to move furniture back in. We were very happy with the service and results
Great staff, the carpet seemed to be more dry as they left, less odor, no sticky residue. Some traffic areas didn't get as clean as we would have liked.
Friendly, Fast, Considerate. I did find that the carpet in the master bedroom sort of "peaked" in a rather large mountain-like ridge and I was quite concerned. By the time it completely dried (well over the 6 hours that were indicated), it did decrease to almost nothing, but not knowing what would happen, I was worried for a while. Overall, I was very satisfied!
Tech knew what to expect with my wool carpet and was very careful and through. I had great results with stains too.
The stains were not addressed/resolved on the first visit and the carpets we left so wet that 2 days later I had to bring in air movers to complete the drying. When they returned to address the stain problem the carpets were dry in a matter on hours. I really think there was something wrong with the machine used on the first visit.
There was an advertised deal and when they came out the said we had to seal the carpet. I want to be told about all up front cost before you even come out. I don't want to be surprised that there is another fee you need to pay otherwise the cleaning won't last. I think it was chicken of the person that helped me on the phone not to tell me about the chemical seal needed. I honestly would not have had you come out if I had known that up front.
The employees were very knowledgable and professional. They kept their appointment time and there was no mess. They were clean and sharp. The carpets were clean and fresh smelling. The carpet seems new again. We will definately use this service again in the future and recommend them to our friends and family.
This is second time requesting your services. The only complaint or suggestion I would voice is for the service person to ask if there are any stains to pre-treat I had a couple but did not specifically point them out, so this is partly my fault, I felt they were obvious enough they didn't need to be pointed out. Also, the furniture was lite and sparce yet none of it moved and cleaned under.
second time in a row that there was a scheduling conflict. Office again handled it poorly.
Jerry was professional, helpful in his explanations, and did a great job. We are impressed with how the carpet looks and feels.
My house was dry relatively quickly, especial since I had my carpets cleaned in January. He was fast, friendly, and did a great job getting things clean. I will use Zerorez again because the difference (from other companies) is so obvious in my carpet.
Too many expensive add ons for a simple job
Fast, friendly service. Email reminders.
I thought that the service was good, and my carpets look very good, but I feel like it was a bit pricey. I was quoted alot lower than what it ended up being, because my 'areas were bigger that usual.' That is something that maybe should have been told to me on the phone. The price was $100 more than what I was quoted, so I had to skip the cleaning in one of the bigger rooms. The price still ended up being $30 more than the original quote, because one of the rooms was larger than average.