Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31116 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 15, 2011 — Rated 10 out of 10 by H.D. Zerorez Salt Lake City
What do you like about our products and services?

I felt like my carpets actually felt and looked cleaned.

Report a concern   February 15, 2011 — Rated 4 out of 10 by B.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I could not tell the carpets were even clean. I was told one price and at it was three times what was quoted. You did not show up when was promised.

Report a concern   February 12, 2011 — Rated 10 out of 10 by K.N. Zerorez Salt Lake City
What do you like about our products and services?

Your empolyee was very diligent and worked very hard to clean a very dirty carpet. We were very pleased with the results. Thank you.

Report a concern   February 11, 2011 — Rated 4 out of 10 by S.R. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I was disappointed that one of the rooms I had cleaned had streaks when it was done. It was like there was no overlapping in the tool that was used to clean the carpet so it looked like dark lines every 8 or 10 inches throughout the room. The other rooms were fine but they weren't very dirty to begin with. Also my stairs took a much longer time to dry than the rest of my house. I don't know if that is normal or if there was an excess of water left.

Report a concern   February 10, 2011 — Rated 10 out of 10 by K.M. Zerorez Salt Lake City
What do you like about our products and services?

I love how it didn't leave any residue or chemical smells behind. My carpet dried quickly. The technician was professional, quick, efficient and knowledgeable.

Report a concern   February 7, 2011 — Rated 9 out of 10 by C.M. Zerorez Salt Lake City
What do you like about our products and services?

Quick, thorough, and friendly.

Report a concern   February 7, 2011 — Rated 10 out of 10 by B.C. Zerorez Salt Lake City
What do you like about our products and services?

On time, fast, friendly, job well done.

Report a concern   February 7, 2011 — Rated 10 out of 10 by A.S. Zerorez Salt Lake City
What do you like about our products and services?

I like that your carpet cleaning services do not leave a soapy residue behind.

Report a concern   February 7, 2011 — Rated 10 out of 10 by A.R. Zerorez Salt Lake City
What do you like about our products and services?

Quick, perfectly clean, no residue or crunchiness to the carpet, and super friendly staff.

Report a concern   February 6, 2011 — Rated 10 out of 10 by C.L. Zerorez Salt Lake City
What do you like about our products and services?

Friendly and professional employee. Carpets and tile look great! Love having such a clean house.

Report a concern   February 6, 2011 — Rated 10 out of 10 by S.L. Zerorez Salt Lake City
What do you like about our products and services?

TECHNICIANS WERE ON TIME AND DID A VERY GOOD JOB CLEANING MY CARPETS

Report a concern   February 5, 2011 — Rated 8 out of 10 by H.G. Zerorez Salt Lake City
What could we do to improve?

I felt one area could have been cleaned a little better. I had pointed it out but I think he must have missed it because the spot was still there. Other than that I was happy with the way the carpets looked.

Report a concern   February 4, 2011 — Rated 8 out of 10 by L.Y. Zerorez Salt Lake City
What could we do to improve?

I felt that the cost was too high in comparison to others that I hsve had clean my carpet.

I did feel that Mike provided great professional service and had the answers to all of my questions and then provided some great suggestions. I would call Zerorez again if I could get Mike as my technician. It did take almost 24h for my carpets to completely dry though. Could it have been the 10 degree weather??

Thanks.

Report a concern   February 4, 2011 — Rated 10 out of 10 by L.Y. Zerorez Salt Lake City
What do you like about our products and services?

Customer care

Report a concern   February 2, 2011 — Rated 10 out of 10 by C.H. Zerorez Salt Lake City
What do you like about our products and services?

I have only used the carpet cleaning service and I like knowing that my carpets are clean with no soap film left behind to collect dirt. I also like the efficiency of the technicians.

Report a concern   February 1, 2011 — Rated 10 out of 10 by S.F. Zerorez Salt Lake City
What do you like about our products and services?

I liked that my floors did not feel extremely damp.
I liked the manner and conduct of the consultant that came into my home...asking me if I liked what I say and showing me the liquid flowing thru the hose.
As I came in my home today, a day later I liked the clean fragrance in my home.
I liked your work!!!

Report a concern   January 31, 2011 — Rated 9 out of 10 by J.P. Zerorez Salt Lake City
What do you like about our products and services?

Professional, Courteous, Quick and Clean.

Report a concern   January 31, 2011 — Rated 10 out of 10 by D.M. Zerorez Salt Lake City
What do you like about our products and services?

Prompt service. Quality work.

Report a concern   January 31, 2011 — Rated 9 out of 10 by L.R. Zerorez Salt Lake City
What do you like about our products and services?

the carpets stay clean a lot longer.

Report a concern   January 31, 2011 — Rated 10 out of 10 by D.T. Zerorez Salt Lake City
What do you like about our products and services?

I am very allergic to chemicals and the cleaning did not bother me. It dried in the time he gave us and he was very accomodating to work with.

Report a concern   January 30, 2011 — Rated 10 out of 10 by J.T. Zerorez Salt Lake City
What do you like about our products and services?

We are so impressed with how beautiful the carpets look after Isaias cleaned them! We loved that we were offered a demonstration on the vent cleaning and grout cleaning that Zerorez offers. We are looking forward to having those services done in our home also!

Report a concern   January 30, 2011 — Rated 10 out of 10 by R.S. Zerorez Salt Lake City
What do you like about our products and services?

I love that your machine actually brought up the soap from the carpet cleaning the last time! Everything looked great.

Report a concern   January 29, 2011 — Rated 10 out of 10 by P.C. Zerorez Salt Lake City
What do you like about our products and services?

The carpet is very clean after the technician finishes.

Report a concern   January 28, 2011 — Rated 10 out of 10 by D.H. Zerorez Salt Lake City
What do you like about our products and services?

Your product and service are superior. I have used your company for years in cleaning the carpets in both of my homes and I continue to call upon you for my carpet cleaning service when needed.

Report a concern   January 27, 2011 — Rated 10 out of 10 by J.P. Zerorez Salt Lake City
What do you like about our products and services?

I like that you were able to get stains out no one else has. Nice employee and was very helpful

Report a concern   January 27, 2011 — Rated 10 out of 10 by C.C. Zerorez Salt Lake City
What do you like about our products and services?

The carpet seems much cleaner after ZeroRez than when other companies have cleaned it. An oil stain under one of our chairs was taken out completely. The technician was polite, efficient, and informative.

Report a concern   January 26, 2011 — Rated 7 out of 10 by J.R. Zerorez Salt Lake City
What could we do to improve?

The cleaning was excellent but I feel it was expensive. A couple of the bedrooms were quite small with queen-sized beds and so there was very little floor space but I was still charged the full price for up to 200 square feet.

Report a concern   January 26, 2011 — Rated 4 out of 10 by B.K.D. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

There are still some pen marks that showed up after it dried

Report a concern   January 25, 2011 — Rated 6 out of 10 by H.J. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

First I don't think that we received the protection on the one area that was addvertised. Also your truck left a oil spill on my driveway.

Report a concern   January 25, 2011 — Rated 10 out of 10 by Z.J. Zerorez Salt Lake City
What do you like about our products and services?

The outcomes are beyond my expectations. Jerry who cleaned our carpets is professional, hard working, friendly, informative, helpful, and shows great integrity.

This is the second time I have used Jerry and I want him to clean our carpets every time!

Thank you for your sale, your good reputation, your professional presentation, and your hard work.


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