Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33692 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 30, 2012 — Rated 10 out of 10 by D.A. Zerorez Salt Lake City
What do you like about our products and services?

I selected Zerorez because of the GREEN carpet cleaning with no harsh chemicals (and no residue). Our technician was very knowledgeable and helpful, and did a great job for us. I appreciate knowing about the variety of services that you offer.

Report a concern   August 30, 2012 — Rated 10 out of 10 by E.H. Zerorez Salt Lake City
What do you like about our products and services?

I was impressed with how all the spots were removed, and the technician was friendly and considerate.

Report a concern   August 30, 2012 — Rated 10 out of 10 by D.N. Zerorez Salt Lake City
What do you like about our products and services?

it cleans my carpet better than any other carpet cleaning company

Report a concern   August 29, 2012 — Rated 5 out of 10 by M.H. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I was told the window was 2 to 5pm when i called after 4pm that day. They said it was 3 to 6pm. He came at 545pm. Huge waste of time.

Report a concern   August 29, 2012 — Rated 10 out of 10 by M.D. Zerorez Salt Lake City
What do you like about our products and services?

It really was the best cleaning I have had on my carpet. The man who did the work was very nice and explained things well.

Report a concern   August 29, 2012 — Rated 10 out of 10 by Lori Schneider Zerorez Salt Lake City
What do you like about our products and services?

I love that there is no residue left in the carpet fibers and that the sanitizer used for the air duct cleaning was natural products.

Chris, who serviced our house was OUTSTANDING! Explained everything, answered all my questions and was extremely professional.

Report a concern   August 29, 2012 — Rated 9 out of 10 by J.S. Zerorez Salt Lake City
What do you like about our products and services?

Zerorez worked with our schedule, which kept changing because of contractors. That alone made me happy, but than when I saw what a great job the technician did I was sold on Zerorez.

Report a concern   August 29, 2012 — Rated 10 out of 10 by Robin. Robin Zerorez Salt Lake City
What do you like about our products and services?

Friendly workers on the phone and the carpet cleaning guy. I wish that I could remember his name, but the gentleman that came to clean was very respectful and courteous.

Report a concern   August 29, 2012 — Rated 10 out of 10 by R.G. Zerorez Salt Lake City
What do you like about our products and services?

Your technicians were friendly and did a good job.

Report a concern   August 29, 2012 — Rated 9 out of 10 by D.M. Zerorez Salt Lake City
What do you like about our products and services?

Stays clean longer

Report a concern   August 29, 2012 — Rated 5 out of 10 by T.R. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Carpets very wet...took two full days to dry!

Report a concern   August 28, 2012 — Rated 9 out of 10 by Claudia Rees Zerorez Salt Lake City
What do you like about our products and services?

I love no chemicals, and the service is wonderfully dependable. Jason did a marvelous job. We"ll definately have him back. thank you.

Report a concern   August 28, 2012 — Rated 10 out of 10 by L.D. Zerorez Salt Lake City
What do you like about our products and services?

Everything smells clean -- no artificial fragrances -- and of course, no residue. also, the extra ingredient for pet odor was very helpful.

Report a concern   August 28, 2012 — Rated 10 out of 10 by R.G. Zerorez Salt Lake City
What do you like about our products and services?

they come when they said and did a really good job, it was worth the price and did not soack the carpets and removed most of the stains.

Report a concern   August 28, 2012 — Rated 10 out of 10 by S.J. Zerorez Salt Lake City
What do you like about our products and services?

The carpets look very clean with no chemical smell. Pleasant techinson that was informative of other services without being pushy. Very reasonable time frame for the service. Would definitly use Zerorez again.

Report a concern   August 27, 2012 — Rated 10 out of 10 by Charlene Pineda Zerorez Salt Lake City
What do you like about our products and services?

Great quality of service. In and out quickly. The house smelled so fresh! Spots gone that I have not been able to get out in the past.

Report a concern   August 27, 2012 — Rated 10 out of 10 by M.A.W. Zerorez Salt Lake City
What do you like about our products and services?

Promptness, effectiveness, efficiency and friendliness coupled with knowledge and professionalism.

Report a concern   August 27, 2012 — Rated 10 out of 10 by M.T. Zerorez Salt Lake City
What do you like about our products and services?

We like that there is no residue. It seems to us that our carpets tend to stay cleaner longer than before.

Report a concern   August 27, 2012 — Rated 10 out of 10 by N.W. Zerorez Salt Lake City
What do you like about our products and services?

It does what it claims to do. Cleans well and hardly any dry time. Removed most of our stains and carpet looks amazing!

Report a concern   August 27, 2012 — Rated 10 out of 10 by D.H. Zerorez Salt Lake City
What do you like about our products and services?

I really like Jordan. He was very nice and very professional. My dog liked him too :-)

Report a concern   August 27, 2012 — Rated 10 out of 10 by J.J. Zerorez Salt Lake City
What do you like about our products and services?

the friendliness and efficiency

Report a concern   August 27, 2012 — Rated 5 out of 10 by J.R.W. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Pricing. The advertised price is just to lure you in. Not good!

Report a concern   August 27, 2012 — Rated 10 out of 10 by Boyd Whiting Zerorez Salt Lake City
What do you like about our products and services?

friendly professional service. Our carpet looks great even though it is 20 years old.

Report a concern   August 27, 2012 — Rated 5 out of 10 by J.H. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Carpet was soaking wet for a very long time. Vent cleaning was very expensive compared to the competition. I think he missed one vent. It would have been nice to have cleaning the dryer vent included.

Report a concern   August 27, 2012 — Rated 10 out of 10 by W.L. Zerorez Salt Lake City
What do you like about our products and services?

The service. The punctuality. Friendly, courteous

Report a concern   August 27, 2012 — Rated 10 out of 10 by J.W. Zerorez Salt Lake City
What do you like about our products and services?

Both the receptionist and the technician were curtious and professional. I particularly appreciated the phone call one hour before the scheduled appointment time letting me know the technician was running a little late. Turns out he made it on time anyway!

Report a concern   August 27, 2012 — Rated 10 out of 10 by A.D. Zerorez Salt Lake City
What do you like about our products and services?

Very professional, knowledgable and polite.

Report a concern   August 27, 2012 — Rated 0 out of 10 by M.J. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I had heard your advertised special of 3 areas for $79 on the radio for many months and was anxious to try your service. Though my carpets are clean, it cost me another $80 to add a 12 foot hall and 12 stairs. Unbelievable! $5.00 per stair? The technician told me he could remove the pet stains, but he tried to get another $100 added to the price to remove the pet odor! Luckily I declined, and sure enough there was no pet odor. I was very disappointed with the cost considering the time spent in cleaning my carpets. The technician was in my house for under an hour. It took him under 10 minutes to do all the stairs at the cost of $60. The carpets are clean which is the bottom line, and so far, I have not seen any stains return. Though your technician was nice and polite, he did not go the extra mile. I placed furniture sliders under the bed and dresser, and he told me he was not supposed to help move furniture due to liability. That just burned me since I am 61 years old and had no one to help me move it. He did end up helping a little anyway. I was not impressed with the price or the service. But my carpets are clean. I don't know if I would recommend Zerorez overall. To make things right you would need to refund about $40. I think the job was worth about $100 to $120. Name removed

Report a concern   August 26, 2012 — Rated 6 out of 10 by B.C. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I was charged an extra $15 for the cleaning of a 8' X 4' landing. When I measured the other two areas that I had cleaned the total was far below the "3 areas of 200 sq ft or less" offer for the $79. $79 should have covered it. I feel like I was nickel and dimed. The cleaning itself seemed to be effective.

Report a concern   August 26, 2012 — Rated 8 out of 10 by J.I. Zerorez Salt Lake City
What could we do to improve?

I don't like the pressure to sell me more services than I requested.


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