- Phone: 801-288-9376
- Visit Website
based on 31039 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They were fast and thorough and my carpets looked like new.
great service technician, nice results,
The service did not meet our expectation. Possibly, we expected too much from the advertisements we've heard on the radio. We had all the carpets cleaned in our house. There are still spots upstairs that we thought could be removed. Our downstairs carpets are streaked and spotty. The carpets look like they were cleaned with dirty water. Honestly, they looked better before they were cleaned than after. We've had our carpets cleaned by other companies in the past and our carpets looked much better following their cleaning. Sorry, but I don't think we would use your company again or recommend you to our friends. Your serviceman Tony was great. He worked hard and efficiently and very fast. The results, however, were disappointing to us.
Ted & Name removed Stagg
Your service tech was very helpfull, my carpets have never looked better, I was amazed that the Zerorez systom ( or any carpet cleaning systom) could clean my daughters room, makeup, soft drinks, and who knows what else. Thanks
good job
The carpet stays clean longer.
The carpet seems very clean. Time will tell if it stays cleaner longer as you claim.
I was really impressed with the technition who came to our home. Very neat and clean and did a very professional job.
They were on time. They were very friendly. They cleaned the carpet better than any service I have ever had. I waited probably too long for the price to go down (I listen to KSL radio all the time.) They did it for a fair price for the one and only area that I need cleaned. I really liked the demonstration about the water you use. Thank you! Thank you! Thank you!
We have never had better results with our carpet cleaning
The carpet stays cleaner for much longer than the traditional way of cleaning. The technicians work extra hard to make sure the carpets look their very best and will go the extra mile to make it look fantastic! My stairs get so much use because we have a business in our home and now they look almost brand new! I recommend your company to anyone who asks. My daughter recently had her carpets cleaned by your company and loved it, too. Thanks for this great way to clean carpets!
It seemed the technicians were overbooked and unable to make the time window promised. I work my schedule to be home and it is only courtesy that you do the same to be prompt (in the generous 3 hour window).
It was difficult to have you guys show up. On the 4th try we got a guy to show up.
The carpets stay clean longer. Since there is no residue left in the carpets to attract dirt, I can get my carpets cleaned less frequently.
The technician explained the process very well. He patiently black lighted the areas where I suspected dog pee. I felt good that I wasn't having chemicals or soap put into my carpet.
Nothing, you guys were GREAT!!! I just need to wait and see if my carpets stay looking clean, and don't get those spots like it did after I shampooed them.
It was done so quickly and greatly
Quick and easy, carpet dries fast.
My carpet still smells like pee in one area and my carpet is "crunchy" in some places in my bedroom
On time, carpet looks good
David Palacios represented the Company well. He was concerned for us the customers also. We had a problem because one small inlay carpet is wool. On the phone when I made the appt. I was not asked if the carpet was wool. This is a big mistake, which I know he has several customers that are unhappy about. There is an extra charge. David gave me the owners number and I was able to express my frustrations and my needs were met.
I like your service but your pricing makes me angry. We did the radio special and ended up with a $600 bill. That's pretty good for 1.5 hours work. At this point, I'll see if others can reasonably match your cleaning. If I do call you again, it will be the special ONLY with no additional services. I could have replaced the carpet or purchased my own carpet cleaner for that price. I have nothing against making a profit, I felt you made a killing.
I like the products used, and feel that the cleaning was satisfactory.
No res, clean product. carpets look and feel great
Carpets look great after they have been cleaned.
the service was great. I could not belive how beautifully the carpets came out. The best. We had 2 red spots,one was fairly lg and others had tried to remove it. Your serviceman worked on it and tada they are GONE. Wow. I will defefinatly use Zerorez again.
I appreciated that the man who came to clean went ahead and cleaned my wool carpet for the price I heard on the radio, even though he said it cost more for wool carpet. He did a good job and was very pleasant, but sadly the stain that I really wanted out did not come clean. It surprised me because at my mothers house you were able to get a casserole, filled with butter, out of her carpet. My stain is by my couch, were people frequently sit, but I was hopeful it would come cleaner than it did.
The carpets look beautiful. I hope they will stay clean longer as was promised.
It was done in a timely manner, I could see the difference, smell it and specially compare it to another company. The gentleman who did the cleaning a year ago (for a different company) warned me before he even started that some areas would pretty much remain the same, perhaps slightly better, because the areas were totally ruined. Your guy didn't promisse or warn, he just cleaned it and it shows.
Way too much money!! to count my rooms as two and charge me $99. per room was outrageous and expensive to wait two weeks for appointment and get a phone call to confirm you call back and get put on hold for 20 min and Then the 8 to 5 time line was a big pain in the butt I called at 11 to see if they had any real idea when they would be here they said oh your window was 11 to 3 if I knew that I could of gone to work till 11 just too much money and too much time I have had just as good a job done for 1/2 what they charged.
Your technician was friendly and helpful. I like the idea of NOT using any soap or shampoo!!