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based on 31039 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet seemed brighter and fluffy after it had a day to dry.
One stain did not come out the way we hoped it would.
What was promised was achieved
Abitlity to book within the day or week. The carpets look, feel and Smell clean. And of course the Price. Very easy to work with.
They showed up on time, did the job quickly, and the carpet looks great. However, they did miss the two small (1/4") paint drops we pointed out.
they were fast, they looked clean ,were nice , did a really good job and it looks really nice!
Actually being there when you say you will be. This is the third time I've used Zerorez and the third time that it's been a problem.
Because our carpet was new and not very soiled, I think the carpet cleaners did not spend a lot of time on the carpet.
They work great.
Took time cleaning carpet thoroughly. Carpet was soft and dried quickly.
Service: Your representative was very knowledgeable about carpet cleaning. He was enthusiastic, helpful, and interested in providing additional carpet service in the future.
Cleaning: The carpet looks clean; smells clean; and feels clean. I am satisfied with the cleaning service.
Great service and friendly people. Very happy with the way our carpets turned out.
Carpets look great, the Technician was very helpful, friendly.
I got just what I needed, your guy showed up during the correct time window, and he listened to my concerns and took care of everything! Thanks.
It dried fast. It looked great
He did a good job.
clean better than any service I have had before. Dry in a couple of hours. Service man was very thorough, checked his work before leaving. Came early after calling to see if it was alright. Did alot of spotting and got everything looking great. Appreciated the discount special. I have used Zerorez before and will use it again!
It would have been nice when I booked the cleaning that I had been told about pet urine stains being extra and the options I would have. I felt like I had to make a split second decision about the pet urine stains and that was the reason I was having the carpets cleaned. I just felt like I had planned on spending $70.00 and ended up spending $250.00. It was a bit of a sticker shock.
efficient and clean employees. carpets r always done well. Don't have to point things out.
We definitely got a wonderful cleaning worth way more than we paid. The service was professional and comfortable. Thank you for cleaning the right way.
Your Cleaning service was visibly better than previous services. Your prices are higher, but I would not go back to the previous company. I am convinced your product and service are top notch.
There were a lot of spots still left after the cleaning.
I had some spots left after the carpet dried. I called and two men came back and took care of the problems. Your customer service is excellent.
I like the knowledge that Jerry has about carpets and cleaning. I was impressed with the vent cleaning your company does. It was very thorough. I appreciate that guards were put up on corners to protect my cabinets and walls.
I Iove that zerorez uses no chemicals. I have a newly mobile baby do it is safe for her. However, they had to use the portable machine since I live in a condo and it has taken a long time to dry.
Courteous and thorough. Liked the cleaning method and how it left our carpets.
I like the way my carpets look now, but I will have to wait to see how well they look or hold up in the next few days or weeks. If I am still pleased with how they look, then I will be more than happy to recommend you to my friends.
How Zerorez cleans
have the people taking the calls give a more accurate time frame. They told me 3 hours max with how big my house was I doubted it. It took them from 9am-5pm. So either send more people out to do a bigger job or give better time quotes.
It was actually clean and felt clean. The carpet dried fast. Looking forward to zerorex for any future needs.
I like the great job and friendly service. Also I appreciate the choice of NO scent. I would also like a protective substance with no scent if possible. But things worked great with my family. Thank you again for all your effort. Peggy