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based on 31039 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the technology that has been used, the friendly and knowledgeable staff and the quality of service
Everything was great . But I'm not really happy with how my carpet smells now
Too expensive. Not completely clean.
Everything was very efficient. From calling, making the appointment, your employee, Gidge. I appreciate that he took pride in his job and worked really hard to clean our trouble spots even though it took him longer than the company projected. Thank You very much. We are very pleased with the outcome.
The technicians presented well, were fast, and didn't pressure for "upgrades."
They pointed out options, but didn't push.
The carpets were wonderfully clean.
They did a great job on the rugs, but probably could have worked a little more on the fringe.
The carpets took a little longer to dry than I thought they would, but were definitely within the 4-6 hr time frame that the technicians stated.
We will definitely use Zerorez again!
My carpet looks and feels great! I hope that it lasts for a long time. Technician was very upfront and let me know cost before cleaning the carpet and couch. A little pricey for the couch but worth it since it hadn't been cleaned in a long time.
Our carpets looked fresh and clean without all of the chemicals. We were especially pleased that our carpet was not saturated with too much water and that they were done in a timely manner.
when quoted 79.99 for three rooms, that should be the price.Or tell people that if you concider the rooms larger than what you must have a regulation for then that will be more money also. And one more thing! To deminstrate tile cleaning, it ought to be done in an in conspecuous place not right in a visable entry ,then told that it will be $600.00 to do the rest of the floor!the carpet was cleaned beatiful!
Everything! It's easy to book an appointment that is convenient for me, even if I need next day service. The cleaning is superior. I have never been disapointed. The service people have always been polite, helpful, and professional. I have been a customer for over 6 years.
When we remarked that the price seemed excessive, suddenly your representative offered a whole new pricing scheme to significantly lower the cost, which made us wonder what would have happened had we not complained. The whole process struck us as sleazy and unprofessional, and we will definitely not be using your service.
Fine technican and great cleaning. Pleased with the results. Very quick and thorough.
Would have you come again.
Everything was great as usual in the rooms we had done. One area was very small so we asked if the tech could go over some stairs. He said not a problem. After he left I noticed a dirt mark on just about every riser. Most dried that was too. I don't think too many people will notice, but I see it every time I go up the stairs. I'm not sure if he just went too quickly since it was a favor to us or if this is how stairs are usually done. Hmmm.
When the carpet was wet it looked grerat, when it dried there was several spots that did not come out.
On schedule, prompt and thorough.
the carpet looks brand new again!
Pricing. $800 is a bit much for a carpet cleaning bill.
We had a serviceman who knew what he was doing and did his best. He informed us of options and was so hardworking. I have never had better carpet cleaner and I have been a home owner for 40 years. Because of his service and the results with the pet need on one of our carpets, I would call you and will soon. His name was Jerry and we are in Provo, Utah. He gave us his personal number and commitment to return if all was not satisfactory. Besides not using chemicals, he is what we liked the most.
I felt I was grossly overcharged for pet cleaning. $140 to have a very small amount of "pet cleaner" sprayed in a few spots on top of the $205 for the rest of the carpet cleaned.
The first time there was a problem but you resolved it and I am pleased withthe out come. My carpet looks great. i have already recommended you to my neighbor.
My carpets were really clean when done.
Not only do our carpets look great, but the professional that came out was friendly, meticulous, and hard working. I would definitly recommend Zerorez to anyone looking for a clean carpet and excellent customer service!
Very professional .
You got our carpet cleaner than I thought would have been possible. It looked new again.
Very nice people and carpets look great
Less effort to up-sell me on cleaning more rooms. Ask me if I'm interested and if I say no, leave it at that.
No chemical or soapy smells
The service was great and Zerorez put up with my multiple cancelations on a professional manner. Plus my carpets look great and Jason did a great job.
I loved that they put corner protectors on the corners of the wall especially since I had just painted. The carpet cleaned nicely and dried quickly. Tech was ON TIME and was very courteous. Price was important and you met the need. I have several rental properties and am excited to have a company that is competitive and does a great job
My carpet turned out clean. Very clean.
my carpet is so clean and it feels good to the touch and also to walk on it!