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based on 84691 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpets were cleaned very well giving some added life before needing replacement. The tech was good, friendly, courteous, and both asked and answered questions about our needs.
The technicians are pleasant and professional. Our technician, Jordan is very good.
Estimate vs actual. Need to refine estimate criteria.
A long time client. Doesn’t take long, dries fast.
Luis was fantastic, personable and work was great
Easy to schedule. Reasonable price. Technician was on time and did a great job. Carpets look great!
Jen was amazing!
Your tech was very nice, but we were really disappointed that the carpets were so wet for so long It took them well over 24 hours to dry and they are now super crunchy. I was also really taken back at how expensive you are.
There are streaks in my carpet where he missed lines. The dirtiest areas probably could have been cleaner had the tech focused more there. I am not totally unhappy, its better than it was but for what I paid, I feel it should be cleaner and am left wondering if another company would have been better.
Technician was friendly, courteous, and knowledgeable.
I love carpet cleaning. Great job? Even though have four dogs comes out looking new and clean and feels good on feet!
Cesar, our technician was very knowledgeable and professional. We were having some upholstery cleaned and he gave us several options. He was even willing to test clean one of the cushions to make sure we would be happy before he proceeded. He was very thorough and our couch and chair look almost like new.
My carpet looked great when your tech finished, very friendly quick and on time.
Good professional techs. On time service.
So many irritating points.
The tech arrived 15 min.early (not a problem if I would have known) & I was vacuuming when he came. He said he tried to reach me but no call, VM, text or email was on my phone when I checked later. No intrudiction of himself or apology to my husband or I.
He was impatient to get started & had the bedroom carpet sopping wet while I was finishing vacuuming the closet..
He was all finished is 35 min. , presenting the bill & ready to leave. I said that thus was the fastest carpet cleaning I had ever seen & I hoped that he did a good job. He said "I've been cleaning carpets for 16 years & if I can't get two bedrooms done in 30 minutes, I shouldn't be in this work. I finished my earlier houses way early".
I paid him in cash & gave him a tip (why? I don't know!) & he said "Sweet! More for me". No "thank you". And dashed out the door. Our carpets were really wet when I checked after he left.
I do not even know his name because he did not introduce himself & everything was so rushed that I didn't even think to ask. ZeroRez tech had zero customer service! All he cared about was getting in & out - & his tip (with no word of thanks).
We used your company several times at our previous house & techs were polite, took their time & did a careful job with attention to detail.
The one positive thing I can say is that our carpets feel soft & look OK.
Can you make this right? I don't think so. I do not ever want a ZeroRez tech in our house again because thus guy left such a strong negative impression.
Very nice young man. Prompt service. Rugs look so clean and refreshed.
Our technician was right on time. He was informative, friendly, thorough, efficient, and careful of our belongings, We can't say enough good things about the service we received from Zerorez and would not hesitate to use them in the future.
Very Professional!
Easy to schedule. So far, all three times I have used your services, your representatives have been friendly and efficient. I prefer the Zerorez method of not using detergents to clean my carpets.
The tech was courteous and quick. My carpets looks great!
Our tech was extremely efficient and very friendly. Thank you again for the great service!
Great work carpet looks like do the furniture looks like new everything smells beautiful this is the third time I've used Zerorez I love it
On time
Polite service person
A job well done
Very clean soft carpet and exceptional service from the tech
Superior quality
Don’t have time for this
Evan did a fantastic job on our carpets. He was extremely knowledge, friendly, and helpful, and very upfront about what we should expect. Our carpets feel soft and clean, and smell amazing. We would definitely recommend his service to others
Service
they do a great job on our floors.
fast, easy, great customer service