Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84691 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 6, 2022 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Very efficient and friendly

Report a concern   June 6, 2022 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Great service on time explained everything in detail no up charges very honest and integrity driven technician

Report a concern   June 6, 2022 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

My carpets came out so nice and clean!!! And they dried soooo fast!!!!

Report a concern   June 6, 2022 — Rated 10 out of 10 by L.P. Zerorez Phoenix
What do you like about our products and services?

Polite technician. He worked efficiently to finish my carpets in a timely manner.

Report a concern   June 5, 2022 — Rated 10 out of 10 by Andrew Schlueter Zerorez Phoenix
What do you like about our products and services?

Louis did an amazing job. Very professional, thorough and explained the process very well. This is our second time using Zerorez and have nothing but positive things to say about this company and employees

Report a concern   June 5, 2022 — Rated 10 out of 10 by Mike Kozar Zerorez Phoenix
What do you like about our products and services?

Good and clean and smells great

Report a concern   June 5, 2022 — Rated 10 out of 10 by Amy Suggs Zerorez Phoenix
What do you like about our products and services?

First, I really dislike…ok I hate…your website! After 3 tries, I got it right. I really like the pre-arrival instructions. Brian arrived, we did a quick walk thru & he got to work! He worked non-stop for approximately two hours then walked me thru payment & signatures. The operator should have a phone attachment to slide or tap the credit card payment…much more professional…and instills confidence in the customer that their information is secure.

Report a concern   June 5, 2022 — Rated 10 out of 10 by A.P. Zerorez Phoenix
What do you like about our products and services?

Super happy with the end result. The tech was professional and efficient. He was straight forward about my options and what I could expect for an outcome.

Report a concern   June 5, 2022 — Rated 10 out of 10 by L.A. Zerorez Phoenix
What do you like about our products and services?

No residue!

Report a concern   June 5, 2022 — Rated 10 out of 10 by N.Z. Zerorez Phoenix
What do you like about our products and services?

Awesome work & technician

Report a concern   June 5, 2022 — Rated 10 out of 10 by Richard Sharman Zerorez Phoenix
What do you like about our products and services?

Fast professional service, informative and offered options and future service recommendations.

Super job, carpets look great

Report a concern   June 5, 2022 — Rated 10 out of 10 by E.R. Zerorez Phoenix
What do you like about our products and services?

Carpet looks great, person worked independently.

Report a concern   June 5, 2022 — Rated 10 out of 10 by Marci Jones Zerorez Phoenix
What do you like about our products and services?

Ryan was my carpet guy!! He was very professional and knowledgeable. He answered all my questions. He went over everything with me and what to expect. He is a great asset to your team.

Report a concern   June 5, 2022 — Rated 10 out of 10 by D.C. Zerorez Phoenix
What do you like about our products and services?

Very professional & accommodating. Always pleased with the results.

Report a concern   June 5, 2022 — Rated 10 out of 10 by D.D. Zerorez Phoenix
What do you like about our products and services?

Your technician performed admirably, the stain removal was perfect, overall job was very good. I would call him again!
Zerorez cleaned my home and my mother's home great job.

Report a concern   June 5, 2022 — Rated 0 out of 10 by B.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

kinda sHam me we did want prioction just smell removed WHY PUT CARPET ON WITH STAINS IN THERE CALL ME

Report a concern   June 5, 2022 — Rated 6 out of 10 by S.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Over 100 degrees outside and he left the front door wide open. Left some dirty spots and stated that was the best that could be done. Might try someone else next time. From arrival to departure was an hour. Had to ask for the booties as my bedridden wife is in the same room and will need to go over the carpet for her needs . I guess he was just anxious to go on vacation.

Report a concern   June 5, 2022 — Rated 10 out of 10 by R.A. Zerorez Phoenix
What do you like about our products and services?

The technician who came to my house was friendly and efficient!

Report a concern   June 5, 2022 — Rated 4 out of 10 by A.V.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Hello - first, our tech was great. However, this is the second cleaning from Zerorez and our carpet is crunchy. The first time we had it done, it was worse but we thought we'd give it a second chance. This second cleaning, the carpet is still crunchy. Also, we had pet stains and they smell extremely bad. I mentioned to our tech that we paid $150 last time to have them treated and this time they were worse.

Report a concern   June 5, 2022 — Rated 10 out of 10 by L.T. Zerorez Phoenix
What do you like about our products and services?

Great service.

Report a concern   June 5, 2022 — Rated 10 out of 10 by Veronica Bell Zerorez Phoenix
What do you like about our products and services?

The employees were heated. From the customer service to the guy who did our carpets.

Report a concern   June 5, 2022 — Rated 8 out of 10 by R.S. Zerorez Phoenix
What could we do to improve?

I think the rug could of had the edges done more.

Report a concern   June 5, 2022 — Rated 10 out of 10 by Karen Carter Zerorez Phoenix
What do you like about our products and services?

Our carpets, especially in the main area were so horrible as our older dog had a stomach ailment that caused diarrhea all over, They treated the whole house with a topical spray and it removed every single spot. Our carpets look AMAZING!! They have always done a great job. Zerorez technicians are always so polite and prompt. They don't oversell or try to get me to buy items I don't need or want.

Report a concern   June 4, 2022 — Rated 10 out of 10 by T.H. Zerorez Phoenix
What do you like about our products and services?

On time, professional guy, easy to sign up, clear pricing. Guy was efficient, respectful and knowledgeable.

Report a concern   June 4, 2022 — Rated 10 out of 10 by Jonathan Blackley Zerorez Phoenix
What do you like about our products and services?

Very professional, friendly and accommodating. Will reccomend and use again!

Report a concern   June 4, 2022 — Rated 10 out of 10 by T.M. Zerorez Phoenix
What do you like about our products and services?

Super nice people. Polite, patient, friendly, respectful.

Report a concern   June 4, 2022 — Rated 10 out of 10 by R.B. Zerorez Phoenix
What do you like about our products and services?

Less residue and faster dry time

Report a concern   June 4, 2022 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

They came early and were finished quickly. I was very happy with Zerorez.

Report a concern   June 4, 2022 — Rated 10 out of 10 by L.W. Zerorez Phoenix
What do you like about our products and services?

No pressure tactics, I wasn't being upsold. Tech Jeff was so professional and friendly. Carpets look great

Report a concern   June 4, 2022 — Rated 10 out of 10 by J.L. Zerorez Phoenix
What do you like about our products and services?

Ceasar was very professional, prompt and polite. He got the cleaning done with no disruption to the household and the result was fantastic. Could not be more pleased.


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