Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85355 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 19, 2022 — Rated 10 out of 10 by D.W. Zerorez Phoenix
What do you like about our products and services?

Easy to schedule, courteous technician and good communication and quality work.

Report a concern   July 19, 2022 — Rated 9 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

Carpets come out clean and fresh, no odors or residue.

Report a concern   July 19, 2022 — Rated 10 out of 10 by Judy Steeland Homeowner Zerorez Phoenix
What do you like about our products and services?

Always love the job I receive when I use you. Always very respectful and professional and make the carpets look great!

Report a concern   July 19, 2022 — Rated 10 out of 10 by K.J. Zerorez Phoenix
What do you like about our products and services?

David Mitchell and his assistant arrived early, explained the process and got to work. They were very personable, efficient and worked well together. I was very pleased with their final work and with the Zerorez process.

Report a concern   July 19, 2022 — Rated 10 out of 10 by A.A. Zerorez Phoenix
What do you like about our products and services?

The empowered water.

Report a concern   July 19, 2022 — Rated 10 out of 10 by Ben Chaney Zerorez Phoenix
What do you like about our products and services?

Commercial service at not crazy prices!

Report a concern   July 19, 2022 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

consistant and love your workers..

Report a concern   July 19, 2022 — Rated 10 out of 10 by Sheri Candland Zerorez Phoenix
What do you like about our products and services?

Fantastic service! My carpets look brand new! Mathew was so respectful and professional. Great experience and I will definitely use zerorez again!

Report a concern   July 19, 2022 — Rated 5 out of 10 by B.J.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

So far, I'm not sure. 24 hours later amd my carpet is still wet and smells terrible. I'm really disappointed any going out gets better. :-(

Report a concern   July 19, 2022 — Rated 10 out of 10 by Mary Butterfield Zerorez Phoenix
What do you like about our products and services?

Fast service, polite technotion, good results.

Report a concern   July 19, 2022 — Rated 10 out of 10 by Kazandra Iwen Zerorez Phoenix
What do you like about our products and services?

Love! Friendly and great service!!

Report a concern   July 19, 2022 — Rated 10 out of 10 by S.G. Zerorez Phoenix
What do you like about our products and services?

Care of my carpets given by the technician

Report a concern   July 19, 2022 — Rated 9 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

Zerorez does a good job with carpet cleaning. The gentlemen that came to my house on July 18, 2022 did a good job and they were professional and very curtious.

Report a concern   July 19, 2022 — Rated 10 out of 10 by Krystal Blake Zerorez Phoenix
What do you like about our products and services?

Everything! Smooth process, Matt was very polite and professional, and the floors look amazing!

Report a concern   July 19, 2022 — Rated 10 out of 10 by Kim Davies Zerorez Phoenix
What do you like about our products and services?

Extremely polite & friendly service technicians and reservations specialists. Excellent job - well done!

Report a concern   July 19, 2022 — Rated 10 out of 10 by T.H. Zerorez Phoenix
What do you like about our products and services?

I had a great experience with Zerorez. My technician was efficiently and friendly. My carpet looks fantastic.

Report a concern   July 19, 2022 — Rated 3 out of 10 by J.T. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Not as clean as I had hoped.

Report a concern   July 18, 2022 — Rated 9 out of 10 by C.W. Zerorez Phoenix
What do you like about our products and services?

Friendly staff

Report a concern   July 18, 2022 — Rated 10 out of 10 by G.S. Zerorez Phoenix
What do you like about our products and services?

I am very pleased with your services. The technician did a great job. He was on time and very efficient. But I am unhappy about the cost this time. I had called to take advantage of your sale. But did not get the sale price. Also the girl on the phone said it was 30.00 each room for protection but I was charged 35.00 each room.

Report a concern   July 18, 2022 — Rated 10 out of 10 by Ronald Schott Zerorez Phoenix
What do you like about our products and services?

Technician did an excellent job. Ron.

Report a concern   July 18, 2022 — Rated 10 out of 10 by B.M. Zerorez Phoenix
What do you like about our products and services?

Love everything about products and service!. Our technician did a fantastic job. Will definitely request he come back for future service!

Report a concern   July 18, 2022 — Rated 10 out of 10 by B.P. Zerorez Phoenix
What do you like about our products and services?

I have used Zerorez for years, they do an excellent job. This particular home had lots of stains in the great room,, They did a fantastic job of ckeabubg!

Report a concern   July 18, 2022 — Rated 10 out of 10 by P.H. Zerorez Phoenix
What do you like about our products and services?

Amazing dependable service

Report a concern   July 18, 2022 — Rated 10 out of 10 by T.L. Zerorez Phoenix
What do you like about our products and services?

Easy to schedule
Showed up on time

Report a concern   July 17, 2022 — Rated 10 out of 10 by K.P. Zerorez Phoenix
What do you like about our products and services?

Candace went over and above to help me secure my favorite Zerorez tech and he - once again - did an amazing job. He (Paul) is the ONLY reason that I can justify spending $530+ dollars on cleaning my carpet. He's polite, excellent at cleaning my curved double staircase, and treats my home as if it were his. Thanks to Candace and Paul for all of their help and support. With both of them working for your company, and available to help me, I will be back to do the rest of my house in a couple of months! Name removed

Report a concern   July 17, 2022 — Rated 10 out of 10 by I.W. Zerorez Phoenix
What do you like about our products and services?

The technicians were very polite and explained the entire process. Very quick and efficient.

Report a concern   July 17, 2022 — Rated 10 out of 10 by Ray Simm Zerorez Phoenix
What do you like about our products and services?

Was on time and very professional on explaining the process. Work came out amazing and fast! Would recommend to anyone.

Report a concern   July 17, 2022 — Rated 10 out of 10 by Pat Osborne Zerorez Phoenix
What do you like about our products and services?

Productss dry quickly and I have never had poor service.

Report a concern   July 17, 2022 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

Great and fast service!

Report a concern   July 17, 2022 — Rated 4 out of 10 by S.N. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Service was not bad for what the company provides. Tech asked me to pay him out of pocket for spot cleaning. He stated that if I pay him instead of the company, he will give me a discount. He also stated that he used company products to do it instead of his own. I ended up paying to have the spot treatment done but I felt uncomfortable being asked to pay him directly instead of going through the company which I hired. I feel this is not honest practice especially since he is not using his own products. I want to make the company aware of this since it did make me feel uncomfortable and pressured to accept his offer. I would not want him to make any other customer feel this way.

I am not happy to make this complaint but I feel the right thing to do let your company know. I am more than happy to give more details if needed. Overall his service was good and he was very friendly.


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