Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84691 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 27, 2022 — Rated 10 out of 10 by M.P. Zerorez Phoenix
What do you like about our products and services?

Ckean

Report a concern   May 27, 2022 — Rated 5 out of 10 by V.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

There were some stains that it seems like the technician didn't even try to get out. It was from my daughter's dog and I had forgotten about it. The technician could have pointed it out and least given us some options.

Report a concern   May 27, 2022 — Rated 10 out of 10 by Phillip Jablonski Zerorez Phoenix
What do you like about our products and services?

Gavin was super friendly, fast and efficient. He explained what he was doing and did exactly that. We love they way the carpets look and feel and will definitely use ZeroRez again!

Report a concern   May 27, 2022 — Rated 10 out of 10 by K.F. Zerorez Phoenix
What do you like about our products and services?

Excellent service, excellent products.

Report a concern   May 27, 2022 — Rated 10 out of 10 by P.P. Zerorez Phoenix
What do you like about our products and services?

Service man was on time, very personable, explained what all he was doing and why, and did a great job.

Report a concern   May 27, 2022 — Rated 10 out of 10 by T.S. Zerorez Phoenix
What do you like about our products and services?

Everything was great! The technician really cared about the cleanliness of the carpet. Jesus B. Was the best ever! I will always request him!

Report a concern   May 27, 2022 — Rated 5 out of 10 by J.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I had heard great reviews about zerorez so I was excited to be able to use them when we bought our new home. They came and cleaned all of the carpets, but there were some areas that looked like they weren’t cleaned very thoroughly. There were also areas where we could see dirt/dust buildup still in the carpet. The carpets did feel clean, but I was hoping for a little more I guess.

Report a concern   May 27, 2022 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

No chemicals

Report a concern   May 27, 2022 — Rated 9 out of 10 by Frank Castillo Zerorez Phoenix
What do you like about our products and services?

On time, quick, friendly service. Carpets look great too!

Report a concern   May 27, 2022 — Rated 10 out of 10 by Frances Iobst Zerorez Phoenix
What do you like about our products and services?

First it is a great carpet cleaning process with the treated water that you use.
Next is how wonderful you train your really good staff.
Ramon was our rep and he is very professional and a hard worker and we are thankful for his service

Report a concern   May 27, 2022 — Rated 10 out of 10 by K.P. Zerorez Phoenix
What do you like about our products and services?

The best carpet cleaning and service

Report a concern   May 27, 2022 — Rated 10 out of 10 by Eugene Lopez Zerorez Phoenix
What do you like about our products and services?

Isabella. And tech Mike got it done Fantastic work ethic and Professional service. I wanted to offer Mike your tech a job at my company. #He was that Good!! Make sure you compensate him well ! With his wokr ethic And level of Loyalty to ZR. Was exceptional you are lucky to have a Tech who expressed your company values and Quality of service as Mike! I couldn't be be more Satisfied with the outcome or your tech. Great Training on your part and Quality of Serivce Good Job!

Report a concern   May 26, 2022 — Rated 4 out of 10 by C.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My house smells wet. After 36 hours.

Report a concern   May 26, 2022 — Rated 10 out of 10 by L.R. Zerorez Phoenix
What do you like about our products and services?

Easy to schedule and the job is always done well!

Report a concern   May 26, 2022 — Rated 10 out of 10 by C.D. Zerorez Phoenix
What do you like about our products and services?

Harold, our technician, was wonderful…very professional, gave us explanations, helped us move a few pieces of furniture, and just dud an awesome job. The carpet feels great, and I know it’s clean.

Report a concern   May 26, 2022 — Rated 10 out of 10 by P.P. Zerorez Phoenix
What do you like about our products and services?

Carpet is not overly wet & doesn’t dry crunchy .

Report a concern   May 26, 2022 — Rated 0 out of 10 by D.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Spot was never addressed, carpet smells terrible and was wet for over 24 hours

Report a concern   May 26, 2022 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

Robert H is the best. Prompt, courteous and and prices are fine. He gets out carpet spotless and if there is an issue, always comes back out. The best!

Report a concern   May 26, 2022 — Rated 8 out of 10 by W.H. Zerorez Phoenix
What could we do to improve?

lower price

Report a concern   May 26, 2022 — Rated 10 out of 10 by M.O. Zerorez Phoenix
What do you like about our products and services?

Both technicians acted professionally throughout the time that they were at our home. They made sure to do a thorough job of cleaning our carpet. They took care with our furnishings while they were here.

Report a concern   May 26, 2022 — Rated 10 out of 10 by D.H. Zerorez Phoenix
What do you like about our products and services?

Knowledge, attitude, promptness and thoughtfulness.

Report a concern   May 26, 2022 — Rated 10 out of 10 by Katie Grubb Zerorez Phoenix
What do you like about our products and services?

Tyson was great to work with! What a positive employee and he was very helpful.

Report a concern   May 26, 2022 — Rated 10 out of 10 by K.D. Zerorez Phoenix
What do you like about our products and services?

Excellent service, professional and friendly

Report a concern   May 26, 2022 — Rated 10 out of 10 by K.G. Zerorez Phoenix
What do you like about our products and services?

Got out stains I didn’t think would come out, got rid of smells.

Report a concern   May 26, 2022 — Rated 10 out of 10 by A.P. Zerorez Phoenix
What do you like about our products and services?

You try and put a better effort toward getting the rugs clean. Our technician was good.

Report a concern   May 26, 2022 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

I like the fact that no chemicals are used in your cleaning product; and that you don't have to "soak" my carpet to get it clean.

Report a concern   May 26, 2022 — Rated 10 out of 10 by A.H. Zerorez Phoenix
What do you like about our products and services?

All of the stains and dirt were removed, no residue no odor. Technician was extremely professional and friendly

Report a concern   May 26, 2022 — Rated 10 out of 10 by Olivia Thomas Zerorez Phoenix
What do you like about our products and services?

We really appreciated the fast service we received and the advice given on the best way to treat the carpets. We were moving and your team made this super easy to get marked off our list!

Report a concern   May 26, 2022 — Rated 10 out of 10 by P.H. Zerorez Phoenix
What do you like about our products and services?

I have used Zerorez for a long time and I have never been disappointed with their service. The communication is clear and consistent. The employees are all so courteous and pleasant! They make the carpets clean and fluffy and the floors sparkle! Thank you!

Report a concern   May 26, 2022 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Cleaning results are always great.


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