Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84691 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 10, 2022 — Rated 10 out of 10 by M.V. Zerorez Phoenix
What do you like about our products and services?

Great job

Report a concern   June 10, 2022 — Rated 8 out of 10 by R.B. Zerorez Phoenix
What could we do to improve?

lower prices

Report a concern   June 10, 2022 — Rated 2 out of 10 by D.T. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

This service did not work at all. I wish they were a little more proactive. I said the previous tenant had dogs and that my son had to go to the hospital for breathing issues. I wish they would have offered to do a deeper check first because after the cleaning it not only didn’t feel clean it reactivated a ton of dog urine and dander deep in the carpet. Only afterward they came with the black light and were able to spot dog urine throughout the house. So now I am left the $500 some dollars because I didn’t know what to look for.

Report a concern   June 10, 2022 — Rated 9 out of 10 by Theresa Gnchm Zerorez Phoenix
What do you like about our products and services?

Your service was excellent your service man was professional.

Report a concern   June 10, 2022 — Rated 10 out of 10 by Shawn McEniry Zerorez Phoenix
What do you like about our products and services?

The Service Staff we're wonderful. Went above and beyond to make sure we were happy. Will be using your services again in the future!

Report a concern   June 10, 2022 — Rated 10 out of 10 by T.L. Zerorez Phoenix
What do you like about our products and services?

Fast friendly service.

Report a concern   June 10, 2022 — Rated 10 out of 10 by Therese Steadman Zerorez Phoenix
What do you like about our products and services?

The technician was friendly and efficient. He reviewed everything with me before starting and did a walk through once completed. My carpets looked brand new!

Report a concern   June 10, 2022 — Rated 5 out of 10 by D.O.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We were told that the pet stained we had required a special process to eliminate the stain. We paid a couple hundred more for a small room and it did nothing. Besides our carpet being "crunchy" after it dried there was no noticeable difference in our carpet. Our carpet is only 3 yrs old and a good carpet.

Report a concern   June 10, 2022 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

prompt. excellent results

Report a concern   June 10, 2022 — Rated 10 out of 10 by Inga Vairo Zerorez Phoenix
What do you like about our products and services?

I like your service and that the house does not smell.
I would appreciate so a phone call. Phone number removed, early am is best time.

Report a concern   June 10, 2022 — Rated 10 out of 10 by Tammy Ondrejko Zerorez Phoenix
What do you like about our products and services?

They were on time and great employees. Thank you so much. Got all the cat hair out of my carpet

Report a concern   June 10, 2022 — Rated 10 out of 10 by J.T. Zerorez Phoenix
What do you like about our products and services?

Experienced carpet cleaners...always pleasant and timely in arriving.

Report a concern   June 10, 2022 — Rated 10 out of 10 by Kathy Plonka Zerorez Phoenix
What do you like about our products and services?

I love everything about your products and service. The carpets are awesome once done and the service techs are always the friendliest that come into my home. My carpet manufacturer also suggests to use Zerorez for cleaning. Since moving to AZ you are the only carpet cleaners I hire. Great job!

Report a concern   June 10, 2022 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

Great tech - Caesar provided amazing customer service.

Report a concern   June 10, 2022 — Rated 3 out of 10 by K.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I would’ve appreciated an email asking how service was. He said it was a small job, and after 20 min he was gone. Nice guy, however, I would’ve had him return to do the bottom step and the top step again, both were still dirty after drying.

Report a concern   June 10, 2022 — Rated 10 out of 10 by Wendy Gomez Zerorez Phoenix
What do you like about our products and services?

Everything was super clean after

Report a concern   June 9, 2022 — Rated 8 out of 10 by R.S. Zerorez Phoenix
What could we do to improve?

Price is so much higher than traditional carpet cleaning service, that only time will tell if it is a value proposition. I would rate service a "10" if I was sure of the value of 50% higher price.

Report a concern   June 9, 2022 — Rated 10 out of 10 by L.P. Zerorez Phoenix
What do you like about our products and services?

great svc

Report a concern   June 9, 2022 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Tyson did a great job!

Report a concern   June 9, 2022 — Rated 10 out of 10 by Randall Withers Zerorez Phoenix
What do you like about our products and services?

Phenomenal value and by far the best carpet cleaning I have had by far.

Special mention to Nick and Ramon the technicians that came. Very professional and thorough.

Report a concern   June 9, 2022 — Rated 10 out of 10 by J.A. Zerorez Phoenix
What do you like about our products and services?

The techs were friendly and knew their jobs.

Report a concern   June 9, 2022 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

Your tech was respectful and quick. He arrived on time and cleaned up water drips around the tiled areas of the bedroom carpets he cleaned. Will recommend!

Report a concern   June 9, 2022 — Rated 10 out of 10 by K.T. Zerorez Phoenix
What do you like about our products and services?

Very prompt, efficient, and professional.

Report a concern   June 9, 2022 — Rated 10 out of 10 by Jeni Sarria Zerorez Phoenix
What do you like about our products and services?

Our tech was so nice and professional. He did a fantastic job! I am very very happy with the outcome!

Report a concern   June 9, 2022 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

It worked great!

Report a concern   June 8, 2022 — Rated 10 out of 10 by Debra Thomson Zerorez Phoenix
What do you like about our products and services?

The Zerorez technician was professional and did an excellent job cleaning our carpet. I would highly recommend this company to my friends and family. Even worn areas of carpet look really good and the carpet smells fresh and clean.

Report a concern   June 8, 2022 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

Everything went very well. Our technician was very professional and friendly. He guided me through the process and explained how your cleaning system works.
Thank you for a positive experience.

Report a concern   June 8, 2022 — Rated 10 out of 10 by Kim Phillips Zerorez Phoenix
What do you like about our products and services?

The service technicians are always friendly and knowledgeable. The product works well and with no harsh chemicals!

Report a concern   June 8, 2022 — Rated 10 out of 10 by K.L. Zerorez Phoenix
What do you like about our products and services?

Service was quick and easy and technician was respectful and clean.

Report a concern   June 8, 2022 — Rated 10 out of 10 by Linda Hauch Zerorez Phoenix
What do you like about our products and services?

Devin was very professional and did a beautiful job cleaning my carpets. He was also polite, kind and answered all my questions.
I love the products that he used.I have a dog and I have allergies and had no problems!
My carpets look GREAT!!

Thank you, Linda Hauch


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