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based on 84691 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was very thorough and detailed.
Cleaning Process worked great Tech was very good and professional
My couch is so much cleaner and has new life!
I don’t feel like it made much of a difference.
The carpet felt softer after being cleaned with water only. Looked good and clean.
Quickly and efficiently
Timely, professional and friendly technicians. Carpet looks great.
Awesome Job
It was professional and efficient! The two technicians were very pleasant.
Our service was great. The technician arrived early, was courteous and helpful, worked quickly but thoroughly, and gave us status updates as we went. Our carpets look almost new now. I would recommend Zerorez.
The two gentlemen who did the carpet and tile cleaning were exceptional. Explained your products perfectly which helped us to decide some of the options. We had a supervisor and a trainee and both did a great job. I will not hesitate to use your services again.
Name removed
Fast, friendly, efficient and effective!
Staff was friendly, fast, polite and the floors were incredibly clean!
what I like about Zerorez is the service. It is reliable, friendly and punctual. Additionally, I appreciated the yearly service call that anticipated my request for service. Finally, my service person was very efficient and accommodating.
Very kind, professional and knowledgeable. I look forward to having them back, my carpet looks awesome!
So far 😊 so good
Our tech was awesome! No one has done a better job on our carpets. And the carpet feels good after a cleaning with zerorez!
Great, quick, efficient! Very professional and pleasant crew!
Love the soap free cleaning and no build up on carpet. Technicians always pleasant and professional and they do a through job as quickly as possible. I will never use another carpet cleaning company! Prices are reasonable too.
Your techs are knowledgeable and friendly! Thank you
The technician was awesome-on time, organized, professional , fast (less than 1/2 hour) and my carpet looks terrific. The only downside was the cost-$129 to clean the carpet in my bedroom & closet. If it had cost less, I would have also had my bedroom carpet cleaned.
Tech left my entire carpet crunchy. It is brand new (1st cleaning) and was walking cloud soft before your tech came.
The actual cleaning space of carpet in my bedrooms is WAY less than 250 Sq ft but you charge each individual room anyway. My local small business owner I usually use only chages by square foot not room so it is a more fair price.
When I called to tell you, all you could do was come out two days later. My 20+ company staying at my house that I cleaned the carpet for were already going to be here and it would not be feasible, and my guests will have crunchy carpet. I had to wait almost a week then before a new appointment. I also have to now remove all the baskets and side tables and small chairs and such a 2nd time creating double the work for me. This was very inconvenient and embarrassing.
When I voiced I thought I deserved compensation for the poor job, embarrassment because of your companies job, and inconvenience all you would do is "fix the problem by coming out and redoing it" (way later than I needed and could it) and a $45 credit for future service. I don't want to use you again so the $45 credit is also useless. I would prefer some kind of refund to my payment method for my time lost, inconvenience, and embarrassment because the carpet was terrible to walk on.
I will not use you guys again for carpet cleaning and will not recommend you to my friends or social media groups.
Trey Is awesome! My carpets are old and stain quickly, he gets them looking brand new and they aren't wet for days!
Harold was very caring and meticulous about his work. I will request him for the next job. He spent time at removing stains that really made a big difference. Thank you Harold. It was a pleasure.
Cynthia
Our technician was on time and very professional. He did a good job cleaning our carpets.
Cesar did a great job,. Very professional and a nice guy. And the results were very good. Some stains that I thought we would only "lighten" disappeared
The technicians equipment must have ran over our baby monitor cord that was plugged into the wall (we tried to tuck it away) because it was in shreds when we found it and he never told us. Which is unfortunate because then we didn’t have a working baby monitor but didn’t know until it was evening and too late.
It depends on the technician. I’ve had good and bad. This recent visit I had Jen and she took extra time and care to get my carpet clean. She did a wonderful job and I appreciate her care.
Our carpets came out very clean. The service was great.
Awesome!!!!