Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84691 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 23, 2022 — Rated 10 out of 10 by M.T. Zerorez Phoenix
What do you like about our products and services?

Very quick and friendly service, Jordan was so nice and helpful!

Report a concern   June 23, 2022 — Rated 10 out of 10 by Tamara Stiffler Zerorez Phoenix
What do you like about our products and services?

Might be a bit pricey for area rugs but I’m happy how clean it turned out…

Report a concern   June 23, 2022 — Rated 10 out of 10 by Suzanne Sour Zerorez Phoenix
What do you like about our products and services?

Kind workers and responsive to needs and requests. Thank you!

Report a concern   June 23, 2022 — Rated 10 out of 10 by Stephen Schaeffer Zerorez Phoenix
What do you like about our products and services?

Previous customer

Report a concern   June 23, 2022 — Rated 10 out of 10 by Mary Ribadeneira Zerorez Phoenix
What do you like about our products and services?

Had my travertile and chairs cleaned and they look great. The technician was able to get all the stains out of the chairs- they look new. The technician was very friendly and worked hard to get it done right. He took pride in his work and it showed. Very happy with the results.

Report a concern   June 23, 2022 — Rated 5 out of 10 by G.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I paid for 4 bedrooms and a walk-in closet. The walk-in closet was not cleaned. We work full time and had to take time off from work to meet Zerorez the first time. Now we have to take more time off work on another day to get the closet cleaned. I am very frustrated.

Report a concern   June 23, 2022 — Rated 10 out of 10 by Lila Johnson Zerorez Phoenix
What do you like about our products and services?

Fabulous work done by fantastic worker!!!!!

Report a concern   June 23, 2022 — Rated 10 out of 10 by K.L. Zerorez Phoenix
What do you like about our products and services?

Jesus Barajas did a great job !!

Report a concern   June 23, 2022 — Rated 10 out of 10 by P.L. Zerorez Phoenix
What do you like about our products and services?

I have had three different servicemen doing my carpets. In all cases they were very professional, knowledgeable, and efficient. Based on the information that one of them had provided, I was able to go to the carpet manufacturer and get my carpet replaced.

Report a concern   June 23, 2022 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

The representative from Zerorez worked really hard to get out some difficult ink stains from my carpet and the carpet now looks beautiful. I highly recommend Zerorez.

Report a concern   June 23, 2022 — Rated 10 out of 10 by D.N. Zerorez Phoenix
What do you like about our products and services?

The service rep was friendly and professional. It was obvious that he was knowledgeable and very careful in my space.

Report a concern   June 23, 2022 — Rated 10 out of 10 by Jean Davis Zerorez Phoenix
What do you like about our products and services?

They came early! They did a great job! Kind, professional!!!

Report a concern   June 23, 2022 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

The service is always done very well.

Report a concern   June 23, 2022 — Rated 8 out of 10 by M.D. Zerorez Phoenix
What could we do to improve?

The trainee was very nosey and did not concentrate on learning the business. She was more interested in what I was doing and roaming around the house. ????

Report a concern   June 23, 2022 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

I like how you were able to clean my upholstery on my headboard that the movers got dirty.

Report a concern   June 23, 2022 — Rated 5 out of 10 by D.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I am not sure that the master bedroom path was "erased."

Report a concern   June 22, 2022 — Rated 10 out of 10 by Felicia Davis Zerorez Phoenix
What do you like about our products and services?

Efficient good value for the money

Report a concern   June 22, 2022 — Rated 10 out of 10 by C.O. Zerorez Phoenix
What do you like about our products and services?

I cleared my furniture away, the technician cleaned. Not much to say.

Report a concern   June 22, 2022 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

Caesar was top notch! Extremely professional and well versed in your company. He went above and beyond to provide excellent service. I will be requesting him as my technician, moving forward.

Report a concern   June 22, 2022 — Rated 10 out of 10 by V.W. Zerorez Phoenix
What do you like about our products and services?

The way the carpet looks and feels and no chemical smell or crunchy carpet. We have a number of people in our church with severe allergies and now we don't have to worry about setting off an allergy attack in one of them.

Report a concern   June 22, 2022 — Rated 10 out of 10 by Dianna Labonte Zerorez Phoenix
What do you like about our products and services?

Carpet look great . Service guy was also great

Report a concern   June 22, 2022 — Rated 10 out of 10 by C.O. Zerorez Phoenix
What do you like about our products and services?

Floor doesn't feel hard or like it has a residue on it.

Report a concern   June 22, 2022 — Rated 10 out of 10 by Randy Picthall Zerorez Phoenix
What do you like about our products and services?

Always great service, employees are polite,neat, and clean. Carpets look great !!!

Report a concern   June 22, 2022 — Rated 7 out of 10 by J.L. Zerorez Phoenix
What could we do to improve?

I've always had a good experience with the technicians from zerorez except for this last time. I've only ever gotten my living room done and they usually talk to me for about 5-10 minutes to get my concerns and tell me what they think and then the cleaning itself usually lasts at least 30 minutes. This last time I got both my living room and bedroom done and the guy started right away without talking much and took less than 30 minutes for both rooms. There were black marks in the bedroom he couldn't get out that looked like just regular foot traffic and the living room didn't look as clean after as it has in the past. Usually after the tech leaves the carpet is wet for at least 3-4 hours but this time it dried in less than an hour so I wasn't sure if the carpet was saturated as well as it could have been. Just wanted to give my feedback about this certain technician just in case, everyone else has been great.

Report a concern   June 22, 2022 — Rated 10 out of 10 by T.C. Zerorez Phoenix
What do you like about our products and services?

Tech was great. Carpet is very clean and all stains were removed.

Report a concern   June 22, 2022 — Rated 10 out of 10 by M.F. Zerorez Phoenix
What do you like about our products and services?

Friendly and efficient techs. Carpet looks goid and dries fast with no smell.

Report a concern   June 22, 2022 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

Austin.

Report a concern   June 22, 2022 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

We have always appreciated how our carpets look after being cleaned by Zerorez. If not done well on the first try, Zerorez seems to go out of their way to make us happy. We greatly appreciate the effort. There have been a few technicians that have stood out for their excellence. Harold Johnson is one of them. We wish we could clone him. He went above and beyond to make our carpets look brand new. Your company will always be highly recommended by us.

Report a concern   June 22, 2022 — Rated 10 out of 10 by Eric Sigety Zerorez Phoenix
What do you like about our products and services?

Customer service.

Report a concern   June 22, 2022 — Rated 10 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

Arrived in a timely manner, professional, friendly and love the end result. Carpet look and feels great and dried very quickly without a crunchy feeling.


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