Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84691 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 5, 2022 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

The man who took care of my service was very professional and friendly. Took care of any questions I had and made good light conversation while we waited for things to dry

Report a concern   July 5, 2022 — Rated 10 out of 10 by E.M. Zerorez Phoenix
What do you like about our products and services?

I love that there is no crunchy residue left in the carpets after they are cleaned and the staff is always very friendly.

Report a concern   July 4, 2022 — Rated 10 out of 10 by A.S. Zerorez Phoenix
What do you like about our products and services?

I loved it !!!

Report a concern   July 4, 2022 — Rated 10 out of 10 by Y.C. Zerorez Phoenix
What do you like about our products and services?

Kind, great follow up and listened to every concern.

Report a concern   July 4, 2022 — Rated 10 out of 10 by Kacie Broussard Zerorez Phoenix
What do you like about our products and services?

I am impressed will zerorez! The associate that cleaned my carpet was very professional and took his time on the pet stains. Couldn’t have asked for a better experience.

Report a concern   July 4, 2022 — Rated 10 out of 10 by Alex Goth Zerorez Phoenix
What do you like about our products and services?

On time, professional, courteous, and did a great job!

Report a concern   July 4, 2022 — Rated 10 out of 10 by D.E. Zerorez Phoenix
What do you like about our products and services?

Brandon was thoughtful, kind and professional. He did a great job! I would give him a 10 out of 10!

Report a concern   July 4, 2022 — Rated 10 out of 10 by John Borsodi Zerorez Phoenix
What do you like about our products and services?

Customer service

Report a concern   July 4, 2022 — Rated 10 out of 10 by mary gehring Zerorez Phoenix
What do you like about our products and services?

I was very pleased with the outcome of my carpet cleaning experience with Zerorez. The carpets and sofa look better than I had even hoped! Gavyn did a great job, answered my questions about the process, was pleasant to talk to, and took great care to get the best outcome. I will call Zerorez again, and would recommend this company to anyone looking for clean carpets!

Report a concern   July 4, 2022 — Rated 10 out of 10 by E.D. Zerorez Phoenix
What do you like about our products and services?

Professional and competent

Report a concern   July 4, 2022 — Rated 10 out of 10 by Joseph Bettack Zerorez Phoenix
What do you like about our products and services?

your man did a great job your people were great to work with

Report a concern   July 4, 2022 — Rated 10 out of 10 by J.E. Zerorez Phoenix
What do you like about our products and services?

Excellent service and job well done.

Report a concern   July 4, 2022 — Rated 9 out of 10 by C.H. Zerorez Phoenix
What do you like about our products and services?

Tech was very friendly and nice but felt the price was a little high and stains were not fully removed

Report a concern   July 4, 2022 — Rated 10 out of 10 by Arleen Wilson Zerorez Phoenix
What do you like about our products and services?

We have used zerorez several times at home and business. We like that it leaves no residue behind and we are always very impressed with the technicians that cone. Always pleasant, professional and knowledgeable. Spencer H came this last time and if I could give him a rating of a 20 I would. He explained so much to me as well as gave me tips on what to use for future pet stains, snell and what to do to keep my carpets snd sofas clean. Thank you Spencer snd ZEROREZ.

Report a concern   July 4, 2022 — Rated 10 out of 10 by Brent Call Zerorez Phoenix
What do you like about our products and services?

Technician was on time and friendly. He did a great job. The carpets looked fantastic when he finished

Report a concern   July 4, 2022 — Rated 10 out of 10 by W.B. Zerorez Phoenix
What do you like about our products and services?

It cleaned the carpet that I didn't think could get a clean as it did. Person who performed the service was nice, professionally, personable, didn't try to sell me on other things. Arrived in the window time I was quoted.

Report a concern   July 4, 2022 — Rated 7 out of 10 by J.D. Zerorez Phoenix
What could we do to improve?

Brush pro machine was broken and not used on my carpet. Make sure equipment needed to do the job correct is in working order. Carpet Tech was very professional but unable to manually agitate the carpet. Still had stains and pet hair that was not removed.

Report a concern   July 4, 2022 — Rated 0 out of 10 by L.N. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We still have spots on our carpet after paying for the topical treatment and spot treatment for each one. It felt very overpriced and under delivered. Very disappointed.

Report a concern   July 4, 2022 — Rated 7 out of 10 by M.T. Zerorez Phoenix
What could we do to improve?

When a customer signs up for service online, a company representative should follow up to confirm service order. I wanted carpet and tile cleaned. I moved all the furniture for my tile spaces to be cleaned along with the carpet areas. Only to find out that the technician could not clean my tile because it was Saltillo. I was so disappointed. Somehow, I did not see the fine print online. My carpet looks good, and the technician did a good job.

Report a concern   July 4, 2022 — Rated 10 out of 10 by T.H. Zerorez Phoenix
What do you like about our products and services?

Friendly professional staff and timely service.

Report a concern   July 3, 2022 — Rated 10 out of 10 by Char Ezop Zerorez Phoenix
What do you like about our products and services?

Caleb was so professional, informative, polite when up-selling, and a very positive asset to your company. The carpets were a mess and when he finished I was extremely pleased - they were clean and fluffy. I will definitely rebook your services.

Report a concern   July 3, 2022 — Rated 10 out of 10 by M.P. Zerorez Phoenix
What do you like about our products and services?

Very professional, fast and courteous.

Report a concern   July 3, 2022 — Rated 10 out of 10 by Denise Shamblin Zerorez Phoenix
What do you like about our products and services?

The carpet gets truly clean without residue.

Report a concern   July 3, 2022 — Rated 0 out of 10 by J.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Technician did not wear booties. I had my home professionally cleaned just hours prior to his arrival. He tracked wet rubber shoe marks all over my floors, left puddles of dirty water in all the traffic areas he dragged his hoses through
He did not use any corner protection, he changed a thermostat without consulting me and my system requires all thermostats be within two degrees of each other- he set one at 66 when the others are set at 78. He also knocked a closet rod off in my master bedroom, never said a word and I couldn't get it back in the brackets. Is that enough to explain my unhappiness? I was on my hands a knees after he left cleaning the floor I'd just paid to have cleaned three hours prior.

Report a concern   July 3, 2022 — Rated 10 out of 10 by K.V. Zerorez Phoenix
What do you like about our products and services?

We have been using Zerorez for several years I like their work ethic and their professional approach to their work!

Report a concern   July 3, 2022 — Rated 10 out of 10 by Lance Cardwell Zerorez Phoenix
What do you like about our products and services?

I like how clean the carpets come out and the effort the techs put in to make sure the job is done right. Very friendly staff from the office to the technicians. I love that the pricing is fixed. No "bait and switch" from this company. This is the third time they have been to my home and this is the third time I have been happy with them. Highly recommend.

Report a concern   July 3, 2022 — Rated 10 out of 10 by L.R. Zerorez Phoenix
What do you like about our products and services?

I love ZEROREZ.
I’ve used them for years.
The carpet doesn’t crunch when it’s dry.
The carpet doesn’t smell
The carpet stays cleaner much much longer because ( my opinion) doesn’t
Have any residue left in the carpet
Your tech sucks out almost all the water so carpet dries very quickly

Thank you ZEROREZ

Report a concern   July 3, 2022 — Rated 10 out of 10 by J.J. Zerorez Phoenix
What do you like about our products and services?

Great service

Report a concern   July 3, 2022 — Rated 10 out of 10 by B.A. Zerorez Phoenix
What do you like about our products and services?

Everything!

Report a concern   July 3, 2022 — Rated 10 out of 10 by K.J. Zerorez Phoenix
What do you like about our products and services?

The gentlemen who came to my home were very courteous and had great attention to detail. Also he took the time to explain procedures in depth. Beautiful results and I’m very happy and will use them again.


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