Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84378 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 2, 2012 — Rated 10 out of 10 by F.C. Zerorez Phoenix
What do you like about our products and services?

They did a good job and the carpet looked very nice when they were finished. They gave helpful hints about the carpet and were competent workers.

Report a concern   March 2, 2012 — Rated 8 out of 10 by S.D. Zerorez Phoenix
What could we do to improve?

You charge so much for your work that most of my friends wouldn't be able to afford you. Cody was very nice and very thorough. I really liked him. I still have some pet stain odors however. Thanks again for the work he did for me.

Report a concern   March 1, 2012 — Rated 10 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

Your representative was pleasant, informative and very professional. The work he did was great. It feels good to have clean carpeting and upholstery. We would definitely use Zerorez again.

Report a concern   March 1, 2012 — Rated 9 out of 10 by R.S. Zerorez Phoenix
What do you like about our products and services?

jo

Report a concern   March 1, 2012 — Rated 10 out of 10 by K.K. Zerorez Phoenix
What do you like about our products and services?

They were very quick and got out some stains that I didn't think would come out. The techs were very nice and respectable. I would definitely recommend zerorez.

Report a concern   March 1, 2012 — Rated 10 out of 10 by C.G. Zerorez Phoenix
What do you like about our products and services?

On time and great work!

Report a concern   March 1, 2012 — Rated 10 out of 10 by C.K. Zerorez Phoenix
What do you like about our products and services?

Seen i started using Zerorez i have been very happy with the servises

Report a concern   March 1, 2012 — Rated 10 out of 10 by T.K. Zerorez Phoenix
What do you like about our products and services?

Like that the carpet wasn't soaked & dried quickly. Service tech was very polite and expalined what he was doing.

Report a concern   February 29, 2012 — Rated 6 out of 10 by G.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

the home cleaning and all that was assoc. with the appointment went wonderfully.. i had also wanted to schedule a office carpet cleaning however after my conversation with the woman who handles that dept. i was close to cancelling all appointments with this comnpany.

She was extremely rude and curt.... i asked to speak to the manager of the company and she stated " I AM THE MANAGER"...

I WILL THINK TWICE ABOUT RECOMMENDING YOUR COMPANY SOLEY BASED ON MY CONVESATON WITH THIS RUDE WOMAN..

ps.. she said she was the manager of the commercial carpet cleaning

Report a concern   February 29, 2012 — Rated 10 out of 10 by N.B. Zerorez Phoenix
What do you like about our products and services?

my old stains were all removed. the boy that did the job was just so kind and pleasant.

Report a concern   February 29, 2012 — Rated 4 out of 10 by C.R.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

There are several places that were not cleaned as well as I think they should have been. The "after" spray shows darker than the carpet and I do not like the results. I had Zerorez because of Danny Davis but truthfully I am disappointed. The "Techs" were extremely nice and both were very business orientated young men. But I would really like someone to come over and look at my carpet. Maybe that is your end result, I had some people over but I did not tell them I just had the carpet cleaned, I would have been embarrassed. The traffic areas did not come as clean as I thought they should have turned out.Sorry At the present time I do not like the end product. Name removed Reed

Report a concern   February 29, 2012 — Rated 9 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

fast and friendly

Report a concern   February 29, 2012 — Rated 10 out of 10 by V.H. Zerorez Phoenix
What do you like about our products and services?

We had one room which was quite dirty and showed traffic patterns. Carlos worked on the areas and was able to bring to carpet back to almost new. Great job and an efficient employee.
When we called to make the appointment, we forgot to mention the Steaken Burger promo. If it is still available please send it by mail.

Report a concern   February 29, 2012 — Rated 10 out of 10 by N.B. Zerorez Phoenix
What do you like about our products and services?

Great service, extremely professional and my carpets look bran new

Report a concern   February 29, 2012 — Rated 9 out of 10 by E.H. Zerorez Phoenix
What do you like about our products and services?

I thought the cost was a little high, but I like the fact that there is no residue on the carpet!

Report a concern   February 29, 2012 — Rated 10 out of 10 by T.B. Zerorez Phoenix
What do you like about our products and services?

service was great carpet feels good without soap residue

Report a concern   February 29, 2012 — Rated 10 out of 10 by J.L. Zerorez Phoenix
What do you like about our products and services?

Carpets came out super nice and no crispy feel.

Report a concern   February 29, 2012 — Rated 8 out of 10 by D.C. Zerorez Phoenix
What could we do to improve?

Being in real estate, I have recommended your company to clients and have never heard a thank you or have been offered any referral promotion for recommending your service. It is very disappointing.

Also, I find it hard to get a committment on pricing without lots of "little" extras!

Report a concern   February 28, 2012 — Rated 10 out of 10 by S.G. Zerorez Phoenix
What do you like about our products and services?

they were great.

Report a concern   February 28, 2012 — Rated 10 out of 10 by J.L. Zerorez Phoenix
What do you like about our products and services?

Very professional. Carpet is fresh and clean. Also had all our tile clean and it looks amazing. The representative that performed our cleaning was outstanding and very professional.

Report a concern   February 28, 2012 — Rated 4 out of 10 by J.B.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

It depends upon the response we receive to a our customer service concern, which was first brought to your attention by a phone call at least 3 or more weeks ago, and then was emailed to your office (no response) until a phone call was placed again this past week in which the Service Technician came out to take back the Empowered Water kit. We have sent pictures of the film presently on our home windows, car windows and mirrors. All we are asking is "how to get this off?" We have been unsuccessful thus far. Thus far, we are disappointed in the lack of concern, but are willing to see what happens.

Report a concern   February 28, 2012 — Rated 10 out of 10 by F.A.K.S. Zerorez Phoenix
What do you like about our products and services?

So far, the carpets look great and the spray works well on my granite.

Report a concern   February 28, 2012 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

I was amazed at how clean my carpet are and they were not soaking wet when they left. Thank you zerorez!!!!

Report a concern   February 28, 2012 — Rated 10 out of 10 by N.M. Zerorez Phoenix
What do you like about our products and services?

Professional staff, good cleaning job, dries quickly.

Report a concern   February 28, 2012 — Rated 10 out of 10 by P.F. Zerorez Phoenix
What do you like about our products and services?

The carpet looks like barand new again. The technician was very polite and explained evetrything in an easy to understand way, and did an excellent job. I'm going to try the product on other cleaning jobs around the house and expect great results.

Report a concern   February 28, 2012 — Rated 10 out of 10 by H.G. Zerorez Phoenix
What do you like about our products and services?

Joe was amazing... fantastic..

Report a concern   February 28, 2012 — Rated 10 out of 10 by T.U. Zerorez Phoenix
What do you like about our products and services?

I was not there when you my husband was. But the service person was very nice when he called to let me know he was on his way. My carpets look awsome. When we moved in the carpets were not professionally cleaned we did it our selves so they still looked dirty and nasty. My carpets looks amazing. I am really impressed.

Report a concern   February 27, 2012 — Rated 8 out of 10 by K.W. Zerorez Phoenix
What could we do to improve?

When I initially called to ask what the carpet cleaning process was, I was told the tech went over carpet three times for thorough cleaning. That was not the case. The tech partially overlaps each sweep.......no three ways about it! Other issue was the amount of drying time. It took more like 24 hrs with fans going before carpet dried. This is critical to know ahead of time when company may be coming the following day. I do question one of the itemized charges on bill.

Techs were friendly and knowledgeable.

Report a concern   February 27, 2012 — Rated 10 out of 10 by M.K. Zerorez Phoenix
What do you like about our products and services?

I like there's no chemical residue and the system actually cleans! The "Zerorez guys" have always been courteous, hardworking and take precautions to avoid damage, etc. Max did an awesome job cleaning my stone tiles on Saturday!

Report a concern   February 27, 2012 — Rated 10 out of 10 by R.S. Zerorez Phoenix
What do you like about our products and services?

very impressed with the quality of the cleaning, particularly the ceramic tile and grout.
service techs were well informed and professional.


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