Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84381 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 13, 2012 — Rated 10 out of 10 by Gary Newman Zerorez Phoenix
What do you like about our products and services?

Very professional service. Excellent results

Report a concern   August 13, 2012 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

Did a great job.

Report a concern   August 13, 2012 — Rated 10 out of 10 by S.P. Zerorez Phoenix
What do you like about our products and services?

Friendly workers, clean product, dries quickly.

Report a concern   August 13, 2012 — Rated 10 out of 10 by A.R. Zerorez Phoenix
What do you like about our products and services?

Your representatives are truly gentlemen, committed to doing the best job possible. Recently my carpet stains "bled through". You came out that very day and did the job again. Your company strives to do quality work. I appreciate the dedication to customer satisfaction.

Report a concern   August 13, 2012 — Rated 9 out of 10 by L.D. Zerorez Phoenix
What do you like about our products and services?

Really cleaned the stone floors very good. The techs were very professional.

Report a concern   August 13, 2012 — Rated 10 out of 10 by Laurie Pozun Zerorez Phoenix
What do you like about our products and services?

Great results speak for themselves. Our carpets are now spotless for the first time in 2 years... With 4 boys under 10 and 3 dogs that is a miracle!

Report a concern   August 13, 2012 — Rated 10 out of 10 by C.D. Zerorez Phoenix
What do you like about our products and services?

Just the friendly service and what seemed to be cutting edge technology.

Report a concern   August 13, 2012 — Rated 10 out of 10 by S.P. Zerorez Phoenix
What do you like about our products and services?

Good customer service

Report a concern   August 13, 2012 — Rated 10 out of 10 by D.L. Zerorez Phoenix
What do you like about our products and services?

No residue. use of corner cards to protedt home, stuff works. Tech got out stains that others could not.

Report a concern   August 13, 2012 — Rated 10 out of 10 by P.S. Zerorez Phoenix
What do you like about our products and services?

Only use water, very thorough and courteous, had good results last time you came out. Andrew did a great job, late in the day, it was hot, but this did not deter him from doing a great job at our house. Thanks Andrew!

Report a concern   August 13, 2012 — Rated 10 out of 10 by C.K. Zerorez Phoenix
What do you like about our products and services?

Careful service.

Report a concern   August 13, 2012 — Rated 10 out of 10 by K.G. Zerorez Phoenix
What do you like about our products and services?

Service is fast. 3 room special for 120 is perfect for us. I wish we could lock in that rate and I would get my carpet
s cleaned more often

Report a concern   August 13, 2012 — Rated 10 out of 10 by R.R. Zerorez Phoenix
What do you like about our products and services?

Green.

Report a concern   August 13, 2012 — Rated 10 out of 10 by Patty Johnson Zerorez Phoenix
What do you like about our products and services?

The technicians were very impressive. So professional and friendly. The carpet and tile came out really clean. The whole experience from online scheduling, confirmation email, heads up call from tech, to first impression of techs and excellent service was very refreshing. I sound like a commercial, but I was just very impressed. A truly satisfied customer.

Report a concern   August 13, 2012 — Rated 9 out of 10 by D.H. Zerorez Phoenix
What do you like about our products and services?

Your guys were professional and did a good job in a timely manner.

Report a concern   August 13, 2012 — Rated 10 out of 10 by Helena York Zerorez Phoenix
What do you like about our products and services?

I like that you don't use soaps, just water. The service man was very friendly and informative. The best part...the carpets look cleaner than they ever have.

Report a concern   August 13, 2012 — Rated 9 out of 10 by Norm McGee Zerorez Phoenix
What do you like about our products and services?

Carpet was left very clean looking newer then it had after previous cleanings by other companies. No orders from chemicals...

Report a concern   August 13, 2012 — Rated 10 out of 10 by J.L. Zerorez Phoenix
What do you like about our products and services?

The technician was very courteous. He did a great job and our rugs look awesome!

Report a concern   August 13, 2012 — Rated 7 out of 10 by D.M. Zerorez Phoenix
What could we do to improve?

I never received a confirmation call for my appointment

Report a concern   August 13, 2012 — Rated 5 out of 10 by C.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Tile cleaning was not as expected. Believe sales person upsold me with false intent. Afterwards he stated "he thought I was wanting to seal the grout" which never came into our conversation at all. I stated I was having it cleaned as it had been a few years.

After vacuuming my carpet again this week (twice now), I still have a vacuum full of dirt coming off the carpet. If truly cleaned, it should be nominal at this time as only me and my son and we have been taking our shoes off at the door since carpet cleaned. Not certain what was cleaned.

Report a concern   August 12, 2012 — Rated 10 out of 10 by B.A. Zerorez Phoenix
What do you like about our products and services?

that no harmful chemicals are used to clean the carpets

Report a concern   August 12, 2012 — Rated 10 out of 10 by B.A. Zerorez Phoenix
What do you like about our products and services?

Tobias our technician was very courteous and explained the process of cleaning the carpets. He was sociable and enjoyable and I would request him the next time we have our carpets cleaned. I always did my own carpets in the past and was very satisfied with the job zerorez did completeing a thorough deep cleaning.

Report a concern   August 12, 2012 — Rated 10 out of 10 by M.L. Zerorez Phoenix
What do you like about our products and services?

Your company did a great job cleaning the carpet, told me about other services and products available and your services people were friendly and not "pushy".

Report a concern   August 12, 2012 — Rated 10 out of 10 by E.M. Zerorez Phoenix
What do you like about our products and services?

Animal smell/stain removal

Report a concern   August 12, 2012 — Rated 10 out of 10 by Debbie Stephens Zerorez Phoenix
What do you like about our products and services?

No chemicals to worry about and NO sticky residue at then end. Looks like a new carpet!

Report a concern   August 12, 2012 — Rated 7 out of 10 by J.G. Zerorez Phoenix
What could we do to improve?

Prices are a little high.

Report a concern   August 11, 2012 — Rated 7 out of 10 by S.T. Zerorez Phoenix
What could we do to improve?

There was a charge for each step and the techinician only cleaned the top of the step.

Report a concern   August 11, 2012 — Rated 10 out of 10 by L.D.R. Zerorez Phoenix
What do you like about our products and services?

Professonalism and price

Report a concern   August 11, 2012 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

We liked the fact there were no chemicals used since we have pets. Our carpets looked better than before when Chem Dry used to clean them! We have recommended Zerorez to several friends and family.

Report a concern   August 11, 2012 — Rated 0 out of 10 by J.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Very disappointed in the quality of the cleaning. Radio commercial talks about not having hard carpet "like the other guy" but my traffic area looks no better and feels hard to me.


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