Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84381 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 31, 2012 — Rated 10 out of 10 by D.F. Zerorez Phoenix
What do you like about our products and services?

great job

Report a concern   August 30, 2012 — Rated 10 out of 10 by B.C. Zerorez Phoenix
What do you like about our products and services?

Technician Albert Giutierrez. was punctual, polite, hard-working & very conscientious.
He worked very hard, did not waste any time, & explained everything we needed to know.
Carpets look wonderful. We will be sure to ask for him next time.

Report a concern   August 30, 2012 — Rated 9 out of 10 by L.F. Zerorez Phoenix
What do you like about our products and services?

Better results than other companies previously used - liked the quick drying, fresh feel of carpet

Report a concern   August 30, 2012 — Rated 10 out of 10 by P.M. Zerorez Phoenix
What do you like about our products and services?

the service was great.

Report a concern   August 30, 2012 — Rated 9 out of 10 by E.P. Zerorez Phoenix
What do you like about our products and services?

I like the professionalism of the technician.

Report a concern   August 30, 2012 — Rated 10 out of 10 by C.L. Zerorez Phoenix
What do you like about our products and services?

performed in a very professional manner very polite and did a great carpet cleaning

Report a concern   August 30, 2012 — Rated 10 out of 10 by G.P. Zerorez Phoenix
What do you like about our products and services?

They are very polite and knowledgeable about the services!!!

Report a concern   August 30, 2012 — Rated 10 out of 10 by Allene Thompson Zerorez Phoenix
What do you like about our products and services?

The work was done very professional, I was very pleased to find a really good carpet cleaning service. I would certainly recommend you to my friends. The young man Albert was such a pleasure and very polite. Thanks for the good work!
Allene Thompson

Report a concern   August 30, 2012 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

your internet booking didn't work however the phone people were friendly and our technician was terrific

Report a concern   August 30, 2012 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

Yes. Grout cleaning. Not sure what else.

Report a concern   August 30, 2012 — Rated 10 out of 10 by A.H. Zerorez Phoenix
What do you like about our products and services?

you got rid of the black and pee stains. great job

Report a concern   August 30, 2012 — Rated 9 out of 10 by Becky Williams Zerorez Phoenix
What do you like about our products and services?

Prompt service, no scent of chemicals. Thank you.

Report a concern   August 30, 2012 — Rated 10 out of 10 by D.P. Zerorez Phoenix
What do you like about our products and services?

The cleaning process and the efficiency of the process.

Report a concern   August 30, 2012 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Showed up on time. Carpet and grout look great :)

Report a concern   August 29, 2012 — Rated 10 out of 10 by J.E. Zerorez Phoenix
What do you like about our products and services?

The professionalism of your rep in explaining the process, services and the job he did. We purchased the zerorez spot cleaner and looking forward to trying it on other surfaces. It was also nice to know about the 30 day guarantee in case a spot resurfaces.

Report a concern   August 29, 2012 — Rated 10 out of 10 by Nan Shellans Zerorez Phoenix
What do you like about our products and services?

Great serviceman- Levi! Friendly and efficient- top notch! Carpet never looked better!

Report a concern   August 29, 2012 — Rated 10 out of 10 by Florence Nickols Zerorez Phoenix
What do you like about our products and services?

Your employee, I believe his name is Tobias was very personable, knowledgeble and explained the product and process very well even though we knew all about it from listening to Danny Davis. Our carpet looks cleaner than it ever looked from other cleaning companies even though it is white and is 7 years old.

Report a concern   August 29, 2012 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

The summer special made the cost of the service more attractive. Isaac was very thorough and professional. He demonstrated the difference between the dirty and the freshly cleaned carpet--what a remarkable difference!

Report a concern   August 29, 2012 — Rated 8 out of 10 by E.M.D.M.M. Zerorez Phoenix
What could we do to improve?

Just a bit of awkward communication: we have used Zerorez several times and I thought there were notes on our account regarding picking up a key and when our business closes etc. I got a confirmation email with a date but no start time...It got figured out after a few phone calls. A few days later we called to ask if Zerorez could clean our vinyl tiles, and they don't (which is fine) so they recommended someone who could. When the gentlemen showed up to clean our carpets he wasn't sure whether or not he was supposed to clean our tile (he wasn't). Not anything that affected the cleaning of the carpets or the out come of the project, just extra work to get it scheduled.

Report a concern   August 28, 2012 — Rated 8 out of 10 by N.H. Zerorez Phoenix
What could we do to improve?

I have 3 areas in one room that were more soiled. I pointed them out to the tech but they are still quite noticeable. I am not available until Fri, Aug 31 to discuss further. Also my receipt says $133 was charged me but I was told $173 and paid that by check. I do want clarification on that. Please contact me Sept 1 anytime at Phone number removed. Thank you. Name removed

Report a concern   August 28, 2012 — Rated 10 out of 10 by D.I. Zerorez Phoenix
What do you like about our products and services?

Great customer service. Offered other service options without being pushy.

Report a concern   August 28, 2012 — Rated 10 out of 10 by Melissa Ruvas Zerorez Phoenix
What do you like about our products and services?

Very professional, courteous and knowledgable.

Report a concern   August 27, 2012 — Rated 10 out of 10 by D.R. Zerorez Phoenix
What do you like about our products and services?

The quick drying and clean smell

Report a concern   August 27, 2012 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

No after odors, carpets felt soft.
Excellent service from technician Ryan Langston.
He was very personable and did a great job.

Report a concern   August 27, 2012 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

Ryan, our teck got out stains that other Capet cleaner companies have not been able to do. My carpets don't feel soapy or stiff. Very happy with the way they turned out.

Report a concern   August 27, 2012 — Rated 10 out of 10 by M.S.B. Zerorez Phoenix
What do you like about our products and services?

Honest estimate, friendly courteous technician who did a great job

Report a concern   August 27, 2012 — Rated 10 out of 10 by T.W. Zerorez Phoenix
What do you like about our products and services?

no chemicals used

Report a concern   August 27, 2012 — Rated 10 out of 10 by M.C. Zerorez Phoenix
What do you like about our products and services?

I loved the technician, Joe. He explained everything to me so throroughly!

Report a concern   August 27, 2012 — Rated 7 out of 10 by S.S. Zerorez Phoenix
What could we do to improve?

The fact that you charged more for my narrow hallway than you did for an entire room I wasn't too thrilled about.

Report a concern   August 27, 2012 — Rated 10 out of 10 by A.P. Zerorez Phoenix
What do you like about our products and services?

It was very quick and they tech's did a GREAT job with service and demostration on how the product works. They were very informative. I like how there are no chemicals involved.


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