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based on 84381 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No chemicals used, good results.
I love the empowered water cleaner for tile cleaner, carpet/upholstery spots and it's great for stainless steel appliances.
No soaps use.
OMG!! Everything looks fabulous!!! I also want to tell you how wonderful Allen was...he did such an awesome job, was VERY professional and kind, very knowledgeable and just an AWESOME guy!! I will ALWAYS request him! I just can't rave enough about your company! Carpet looks great!
Best tile cleaning I have ever had done in my home..!
They were over an hour late. The carpet is crunchy. It did not dry in 6 hours as I was told.
I will see in a few months if the cleaning lasts.
It seems like your service as time goes on includes less and less costing more and more. I have a rental in addition to using you on my residence, but I could smell pet urine in the carpet but didn't know exactly where it was. I was quoted $25 per spot, well I can't agree to finding 4 spots and paying an additional $100 for my carpets to get cleaned. The tech did spend time on the job and the carpets look good, but i am un happy with all the varied/increased pricing and the tech pulled the carpet off the carpet strip, but doesn't know ho to put it back. He offered a contact who does repairs for you, but did not offer to pay for it.
Friendly knowlegable employees. Leaves no soap. They made the extra effort to ensure that the very dirty carpet was clean.
Must call to inform client when will be your best time for arrival.
It is what you say it is
Everything.
Don't quote prices over the phone, and then have the field techs measure and increase the price by over $150.00. I told the person on the phone that I had 9 rooms, and she quoted $359.00 plus an environmental frr of $14.00. My bill was $538.00. The only thing she did tell me was that any room over 330 sf would be considerd two rooms. If anything, just tell everyone that it will be $40.00 per room, plus the fee.
I feel like I wasted $133.00!!! Had my carpet urine treated and there is NO change. Cory was at my house less than an hour!
The carpet look great after being cleaned. The two men that provided the service were friendly.
we keep doors closed because we have small children who we dont want in certain areas of the house, when zerorez came they cleaned the hallway, and i didnt realize they didnt open the door to clean all the way over the threshold. So we have about an inch of dirty carpet that wasnt cleaned when you open the door. Lesson learned, i just wish they would have told me to open the doors. Other than that i am very happy with our carpet cleaning and would use them again. they called and gave a 10 minute warning which was helpful and left booties so we wouldnt get our carpet dirty before it dried. curteous and respectful workers.
Very poor job. Stains were not removed. Following treatment, a large blue/black streak appeared in the carpet. No customer service available on Saturday even though we were requested to notify them of any problems. We would like you to come and see what a poor job was done and to understand why we will not be paying for the service or use your services again.
Water only. Great for pets
End result was fantastic. Kitchen tile has never looked as good. Texture of carpet feels softer than when new.
Technicans were extremly curtious and explained entire process very thouroghly before begining.
You deliver what you advertise.
The technicians really worked hard to get the carpet as clean as possible. I like how the carpet feels when it is done and dry. VERY happy with the results!!
Easy of ordering the service on-line.
Friendly staff. My cleaner was super nice and I didn't feel uncomfortable with him in my home with me.
I appreciated how the technician kept me informed about the process and products used. He was very professional and personable. I also liked the fact that there was no soap residue which makes the carpet feel stiff. The carpets looked brand new and I'm talking about 10 year old carpeting that is very worn in places. Great service, great products.
Great service and outcome! Cody did an amazing job!
Kept trying to sell me more than I wanted
clean, neat, no chemicals, got the stains out, prompt service, on-time and carpets smell nice.
They do not use smelly chemicals.
The "zero res-idue" aspect of the product--that I won't have to worry about old soaps/shampoos leaving their dirty, crusty residue in the my carpet fibers, making my carpeting truly "clean."
The technicians who performed my service were very professional and were very knowledgeable about what they were doing and their products and services.
After a bad experience with Dr. Chem Dry, I was hesitant to try another carpet cleaning company, but I couldn't have had a better experience than I did with Zerorez. Joshua Martinez did an amazing job on some very dirty carpets. He was very personable and professional, taking special care with some difficult areas in my children's rooms. He did a demonstration of some other services for me, and I look forwarding to booking them in the next couple of months. Joshua is an asset to your company, a very hard-working and friendly youngman, and I will happily recommend him and Zerorez to my friends and family. Thank you for a wonderful job!