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based on 84382 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We had a sectional and three rooms cleaned. You did a great job on the three rooms and not so good on the sectional. We called on Thursday to complain and was told no problem a redo could be schedule and a message was left for Yvonne?. Didn't hear from her on Friday and last Monday I called to inquire about the re-do. (Next time call the next day to let your customers know you're serious about your customer satisfaction!!!) Anyway, Casey? came out on Friday and cleaned up the streaks,etc. on the sectional and it now looks GREAT!!!!
work ethic and professionalism.
service was great Josh M was great a bought some water but have not tried it yet
Very professional tech - excellent service - very clean tile
I like the fact that there is no soaps or residue left behind because you don't use any. Josh Martin was very friendly and i
Good professional workers
service was great, product was great service man was wounderful to work with
the wait was a bit long
Our carpets look and feel great. The technician was friendly, efficient and on time!
there was some discrepancy over the quoted price. Carpet was dirty and it is so much better. Will try again next time. Like the no residue feel.
I specifically asked for a morning appointment and changed my work schedule on Thurs. to be home. The technician showed up at 1:20. That is not even close to being in the morning. There were 10 different tiles that had pieces chipped away after the cleaning was done. I unfortunately didn't see them until after the technician left and had to spend about 30 minutes mixing paint I had to cover them up. My carpet looks the same as it did before the technician cleaned it. I was expecting it to look better. My carpet had rolled or buckled, in about 5 or 6 areas, after the cleaning was done. I called Zerorez to find out why it was doing that. She said it was normal and if it didn't go away after 48 hours to call back and someone would come out a look at it. Today the carpet is not rolled up but you can see where it had been and the carpet actually seems indented now in those spots. I called Zerorez today but the person I was directed to talk to, Yvonne, was out of the office and would not be available until Monday.
Friendly, reliable service with fantastic results!
very pleased with how our "elderly rug" looks after your service. Also most impressed with your technician who was extremely polite & professional.
Your technicians do an amazing job getting out stains and the carpets stay cleaner, longer than any other service we have ever used.
I liked the quality of the cleaning and the integrity of the serviceman.
Polite, couteous service.
This is my third service with you. I have been VERY impressed with your technitians and how professional they are. My problem with this last cleaning is that two stains that were not present when you came, came up within a day or two of the cleaning. It is just a bit frustrating.
Name removed
Easy to schedule the appointment; servicemen were polite, on-time and did not make a mess. The carpets look beautiful! Thank you!
Went I first went and looked at the carpet, the carpet did not have that wet carpet smell....and the carpet looked great.
Dependable fair price and good job
My tile is the cleanest I've ever seen it since I've been in this house (over 10 years). Fantastic service and I highly recommend it to my coworkers.
very thorough, "natural" cleaning, Josh was very pleasant/professional/great expertise
My realtor said you did a wonderful job. Thank you
Zerorez is fantastic! I have never had my carpets turn out so well, it is so great not to feel the crunchie feeling normally associated with other carpet cleaning companies when you walk across the carpet after it dries. I also had my living room furniture cleaned - now they are perfect and look brand new again. The majority of my home is Saltilo tile, it turned out very nice, it is a very soft tile and I did have some of the glazing come up but all in all I am extremely happy with Zerorez. I also bought some of the Zerorez water, I can not believe how my windows have turned out, no streaking and crystal clear - really great product! I would use Zerorez again!
THEY DID A VERY GOOD JOB. THEY WERE RIGHT ON TIME & NOTIFIED ME THEY WERE ON THE WAY.
Very fast, tech is very good.
Everything stays clean alot longer than any of the other products I have used.
Make it more affordable.
Technician was efficient,helpful and did and excellent job. Your company has done our carpets for several years and the fact that I keep calling speaks well of your product and company.
Troy was very pleasant and willing to please a very picky person (me). I will have to see how the carpet works out in time. I love the idea of no soap. The tile looks excellent. Luanne
Several things...
1st: You were able to accommodate my schedule and save my appointment for late afternoon.
2nd: Bryan was very knowledgable when I asked questions about your 'empowered water' product.
3rd: Bryan worked very quickly and made sure to protect all wall corner.
4th: I love that you are doing 3 rooms of any type flooring.
5th: I've only used one other carpet cleaning company, and soo far, it looks like the results from Zerorez are better than that other company...meaning: I will be calling you again in the future!