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based on 84382 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
How nice, quick, and clean the crew was. They did a great job!
Chemical Free
My carpets looks awesome!! The technician that came, whose name I don't recall, was very professional and got right to work once shown the rooms that I wanted cleaned. He was efficient, finished up in no time plus friendly too! I have 2 dogs & a cat, so there were pet stains, miscellaneous throw-ups, etc. Not to mention it's been approximately 5 years since I had the carpet laid, so you can imagine. . . I also had, had a renter for 2 years in 1 of the bedrooms and that room was really bad, but even that carpet looks like new! Lastly, I was given a time-frame of your arrival as being between 1pm-3pm, which was right on the money, you showed up around 1:30pm. So all in all, I am very happy and would definitely recommend your services to family, friends and use you again, myself. So good job ZEROREZ !!!!!
Upfront quote with no hidden costs. Great service.
It works. The carpets get clean and stay clean much longer than with other services.
Carpet is so clean and looks back to new.
While Brian and the guy with him used pretreatment this time as well as edge protectors I can say I now know why my first experience was terrible. I am still however still going over spots as I finds them with a small brush and cleaning the grout and having to put grount sealer on afterwards so I would not say it was completely satisfying but far far better than the first time. I think it was a lack of training for the first technician in cleaning tile. Thank you, Name removed, I have not had time to call evonne back yet but I will as soon as I have time.
I called Zerorez because your advertising on conservative radio led me to believe that your service would be far superior to other floor cleaning services. This just was not the case.
The technician was very nice, prompt, etc. We did a walk through post cleaning, and because the floor was still pretty wet, I did not notice some disappointing results. There was some kind of white powdery residue in a couple of areas. There was still dirt in the corners of the tiled entry, and after the carpet dried, it was a little stiff and crunchy.
Your services are not cheap! I didn't expect to have to do more cleaning afterward.
We have moved out completely, and no longer have possession of the townhouse, so there is really nothing more that you can do for us.
I would not bad mouth your company, but I would not recommend it either.
No residue to decrease the time the rug looks clean.
Job well done. Carpeting is about 10-Yrs old and wasn't sure if it would clean up well.... it did! You did a great job for me.
-Thanks, Gary -
cleaned my carpet worn areas good.
personnel were very friendly and helpful, and there is NO smell.
I was very disappointed when our carpet dried and all the stains were still there, however after speaking with Zerorez, they came out and recleaqned and I'm now sold. Great customer service guys!
Drop Costs in this economy!! Your three room deal ended up way more than twice the cost of your ad. too many incidental charges.
no soap
Good communication...there was no chemical smell when you were done cleaning my carpet!
The finished product....clean
How my carpets come alive
The technician did a fantastic job cleaning the carpet in every room. We would like to have known about the special of three rooms for $129, but heard the advertisement a day too late--heard it on the radio on Rush Limbaugh this morning. Do you ever send out ads in an email? At any rate, the technician should be commended. He did a wonderful job and was so courteous and polite! We would like to know his name so that we could have him back again next time.
Carpet looks like new, no crunchy feel from soap residue.
Very courteous technicians and the outcome was amazing.
no chemicals but still sanitizes
The results were awesome!! Service tech was very professional. All around great experience!
no chemicals
The water and it's results was amazing!! The men were super!
I was needing and trying to get our rental home carpet clean the same day I called for servive. You all are very accomodating. Josh the tech was very prompt, polite, knowledgeable, very helpful and very professional. The job was done quickly and clean. We heard your commercial on KMLE and this is our first time using you and will definately using you all again. We have a few rentals and you will be my first call for carpet and tile cleaning. Thank you much for great service!
That there are no chemicals or soap used in the cleaning process. The water is really good. I'm using it already to clean glass, furniture and spots. The carpets are really clean and look new. The traffic patterns are gone. I realy didn't think any process could clean the carpets the way Zerorez did. Technitions were very professional, timely and courteous.
very pleased
Products left everything very clean. Loved your water solution and even bought some.
Tech was very good and professional.Very nice young man.
On time and professional