- Phone: (480) 507-2419
- Visit Website
based on 87393 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service person did a professional job and the carpet looks new.
This is our second time to use Zerorez and the carpets look and smell great! I love that they don't use soap and the carpets are dry within just a few hours. Our technician was very knowledgeable about his service and the products he was using. He was polite and friendly! We love Zerorez and won't use anyone else on our carpets! See you next year!
the no chemicals and the clean fresh look it leaves
Customer service, Friendly techician that did a thorough job. THe carpet looks great. Price is very reasonable.
1.Upfront presentation of estimated costs
2.technician willing to go over heavily traffic areas upon request
3. accountability to projected time of arrival.
4. attention to detail (corner guards, shoe covers)
What I would have liked was items to go under furniture that was moved back into place while carpet was still damp. We used ziploc baggies. There are products that other carpet cleaners use--and I would suggest that your company secure these or similar items.
Friendly staff, love the procedure (little moisture to deal with afterwards.)
I think you should explain (explicitly), that what you use is not simply "high-Ph water" and power.....Apparently, your "solution" (which, my understanding after digging deeper about the specifics from credible sources, is the "Primacide B fluid", of which the active ingredient is Sodium Hydroxide....perhaps that is what caused our carpet to turn brown or rust colored when plain water comes in contact with it -- post cleaning??
We recently had Zerores clean our carpets. I will share that the serviceman who came was a very friendly, professional and was a hard worker. He did not do a "rush job". I was impressed with his service, as well as how "fresh", bright and clean our carpets looked (we only had two rooms down - both with off-white carpeting) right after he was done.
A few days later, our very small 7-lb dog had a super very tiny "spit up" accident on the rug (which basically just sat atop of the carpet hairs and was easy enough to "lift" off with a paper towel. Still, because we wanted to ensure that we lifted any bit of it, as we would in the past, and knowing not to use any soap, we pour just plain clear tap water on that tiny (about 1 inch big) spot, as well as around a bit larger of a circumference. We took a clean, cotton, white hand towel and then firmly pressed to absorb the water. It looked fine - just wet - for quite a while...until it started to dry. At that point, the entire area that we had wet with the plain water was a tea-color stain
My husband then saw it before I could explain what happened, and and thinking maybe someone spilled something, he then repeated the water process....he poured just plain, clear tap water on the now on the tea-colored stain area, then also beyond that circumference. He patted it down to absorb the water. It looked fine. Then, when THAT dried, the same thing happened...but the stain was even bigger! It left an even LARGER tea-colored stain! Basically, where ever the plain water was put onto the carpet, there were tea/rust-colored stains appearing! This has NEVER happened to us in the past. IN the past, this is ALWAYS how we blotted up any spills of any kind and it always worked beautifully - no after staining or evidence of any issue. So, the real test to this was when my son spilled a half glass of water on the rug.....this time, we simply blotted it up with a clean, white cotton towel. It looked fine (while wet!) Then, as it dried, the same tea/rust-colored stain started appearing!! What is going on??
So, I called ZeroRes and told them what happened and asked if the "Plain high-level PH water" they use could possibly create a chemical reaction to our carpet, but they swore NOT and told me that after they clean, the carpet is neutralized as the air hits it anyway. I can assure you that this is NOT the case....I made an appt for them to come and clearn up the spot (of course for a charge), but we can't live with the carpet if this is going to continue to happen. I will talk to ZeroRes more about this and I do hope that they will take responsibility for this. The other room that we had cleaned was in my office. I work in there with children, and only allow them to bring water to drink (no sticky or colored drinks). I'm afraid of what I may see happen in there if any of those kids spill water on THAT carpet!! ZeroRes has ruined our carpets! I do hope that one of your managers call me! I see that there have been complaints about your company in the past, but I hope this can get resolved! I don't know WHAT (if anything) can be done to "undo" your treatment that is causing this, but if not, please replace these carpets!!! I will wait to hear back from you before filing any kind of formal complaint. Please contact us asap! thank you!
The result and possibility that the carpet will stay clean longer
The way they clean--they do a great job!
Good service. Friendly staff. Prompt and efficient.
My carpets are very spotty. It looks like its wet in some spots. It almost looks like bleach was used . Our carpet is less than teo years old .
On time, staff is professional and the end results are fantastic.
Everything was great. Loved the difference it made in the carpet.
Everything.
On time service, friendly and helpful technicians, carpet always looks great when you are done.
There was one area in front on my coach that still has a pretty good size spot that looks dirty like maybe they missed it. But also I feel for the price I paid that my whole house should have been done. And I think I got convinced to buy the carpet protection package when I didn't need it and that added an additional $100.00 to my bill that I wasn't aware it would cost that much for scotch guard.
The technicians were early (which was great for me), they did a wonderful job, they were very friendly, courteous and professional, and they took great care in ensuring that safety precautions were put in place to prevent damage to walls/doorways and cleaned up any residue left on the hardwood and vinyl floors.
Last time did a fabulous job, this time area around desks one can still see the outline of the plastic mats for the desk chairs. I emailed a request for a call back and have not heard anything, yet. They need to touch up a couple of areas. Tile was great. Last year was great. Not sure why the dirt did not all come out this time. My only beef, other then that I do tell every one that asks that Zero Rez is great.
clean smell
no chemicals.
The young man who serviced our carpets was professional, friendly, efficient and did a great job. I hope he is valued as one the top assets to business that you have.
I like the fact that you don't use chemicals for the carpet cleaning
NO SOAP RESIDUE TO ATTRACT DIRT. A LITTLE PRICY. WE ARE RETIRED AND IF WE HAD NOT JUST MOVED IN, NOT ALL THE RUGS WOULD HAVE GOTTON CLEANED, SINCE YOU WOULD NOT MOVE ANY FURNITURE.
LIKED THE PROCESS
We had you clean the carpets and seats in our vehicles. Nice job. Be sure to move the seats forward/backwards to clean the sides of the seats. Would definitely recommend to others.
I like the fact that you use water instead of chemicals. Is it safer and more enviro friendly for my family.
I have never been satisfied with a carpet cleaning company the way I am with Zerorez. My technician, Troy, was courteous and upfront with all of the fees and charges before beginning the work. He also offered me options such as carpet protectant but it did not feel like he was forcing these options on me or trying to sell them to me the way it normally feels with other companies. He was simply explaining how they work and left the option to buy up to me. Troy was incredibly respectful of my home, using corner protectors to ensure that the tubes did not damage my walls, and he truly left my home in better condition than when he came in. (I have had other companies damage my walls and not tell me about it which I find incredibly disrespectful.) Troy did an excellent job, and I could tell he took his time, making sure that every inch of carpet was fully cleaned, and as a result, my carpets have never looked so good! While Zerorez is on the expensive side for carpet cleaning, compared to many of the Groupon and Living Social deals that are available, I am happy to pay this price for the excellent quality of work. Thank you Troy, and thank you Zerorez.
Carpet smells great and all my spots were removed. Carpet still looks great after we have been walking on it. Love the fact no chemicals used, so I do not feel bad about placing my child on it.
They work. Dries quick Does not take long. Derick was very informative. Answered all of my questions.
NON-CHEMICAL PRODUCT
Be honest up front on all costs. Pet extraction etc, your 119 specail that is advertised on the radio is not real!! I only had two rooms the total was 114 at my cost. I spent 153.00 too much1
We have one room in the house that we just moved into that we paid extra to treat the room for possible pet urine and the treatment did work very well. I honestly don't know if enough treatment was applied to get done to the pad. After paying $40 and 25 in extra treatments on top of the original cost for the room I hoped it would work better. Mason was very professional and a pleasure to have at the house. the rest of the house looks great.