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based on 84388 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
nothing I have already recommended you to many friends and clients but they have thei rown choices to make. I would like to have a single assessment of the entire house and break it up over one year so I can do everything over 12 omonths.
I just think the did a good job and the tech didnt pressure me to upsale
You folks are AWESOME! Your technicians are professional and you have done your very best with my carpet and tile. I had ZREOrez come back to work on my grout and I'm happy to say they did all they could do since my crout was not sealed from the previous owner's. But I have to say it looks 100% better than it did before ZEROrez provided service at my residence.
I was very impressed with your technician. He arrived on time and was quick to explain everything that he was doing. Our old carpet looks and feels great!
The technician was courteous and hard working. He was on time for the appointment and did a great job!
The technician was really great and enthusiastic about the product and how well it worked on my floors. Would definitely use you guys and recommend to anyone looking for a professional, well-priced tile cleaning.
No toxic fumes and clean, clean floors!!
Professional and friendly. Great Job!
The young man who came to our home was very professional and did a great job of the carpet and tile. I liked the product because you were not using soap chemicals and your product was environmentally safe. I would recommend Zerorez to family and friends.
I've used Zerorez before and was very pleased with the outcome of the cleaning job they did. I am also very pleased with the cleaning they did this time also. I do however have some apprehension on the recommendation due to the up selling you do versus your commercial on KFYI. Any 3 rooms tile or carpet should be just that or it equivalent. I was never told that hallways were a separate charge of $2.00 a lineal foot. That took the charge to almost double for what I expected. Finding that out when someone is at the house is just unprofessional. I did call and say I had halls and even offered to stop what I was doing to fill any cancellation which I did. Both men were every professional and are a credit to your company. Please make sure you make a policy to let your customers know as it is a negative for customer relations.
Pete Last name removed
24703 South 194th Street
Queen Creek Az.
85142
No pushy sales person.
arrival window, and communication
No chemicals used to clean carpet and tile.
Tech was courteous and efficient and the floors looked great while he was here. After the floors completely dried the same ground in dirt in the grout was there as well as some other spills on the floor that was purposely left there by me.
Value for the money wasn't there due to up charge due to sqft size of rooms. Charged as if I had 5 rooms which it wasn't. If you took total sqft versus individual then I might think there would be value.
Attentice and efficient
From hearing the ads, my exepctations were exteremely high. Although I am mostly satisfied, a couple of the traffic areas did not come out as clean as I had expected. Of course it may be that the carpet is too worn out in the area. I love the soft feel of the carpet after it dried out; the young man that was at my home was very pleasant, seemed very knowledgeable, and I think he did his best to try to get the traffic areas clean. I definitely want to use your company again if I can afford it. I have already told a friend about your company and will recommend Zerorez to others if I have the opportunity.
Service was great. I wound up spending a lot more than anticipated and will have to look for a better bargain in the future.
The tech, and the work performed.
We had a very nice experience from ZeroRez. Our technician, Joe, was wonderful and we would definitely ask him to be our technician again. We are referring ZeroRez to our neighbors and friends. Thank you
The guy was early to start the job, and he was very considerate
Did very good job and pleasant to work with..floors cleaned up very well
Great job. Nice technician.
Our carpet has never been cleaner!
Zerorez has cleaned our carpeting many times. Always looks beautiful when done. Your employees are always respectful and helpful.
Reasonably priced. Friendly service. No high pressure selling.
Not happy with how pet stains did not come out of the carpet. Otherwise, I was very pleased with the rest of the cleaning and service.
That you use only water and no chemicals/detergents that leave a residue after it's cleaned. I also appreciate the prompt, professional service. No surprises regarding the rates - I was told up front the estimate of costs. No pressure to add additional services, but I did add the tile cleaning that was offered. Also I wanted a company that did not use the big circular cleaners, as I've heard that damages carpeting.
Fast, Friendly and magical! My floors were cleaned beautifully! And I love that it's environmentally safe.
Your method seems to clean much better with less harsh chemicals, and smells really good too!!
Technician, Andrew was very knowledgeable, and very honest with us about the very dirty and damaged carpet in our rental home. Based on his honesty in telling us not to try cleaning one room due to the damage to the carpet, we decided to get our tile cleaned too! And it turned out beautifully!!
Thank you for having such an excellent product and service, and polite and knowledgeable technicians. I was recommended to you by a friend who uses you for his 12 rental properties, and I can see why. I will highly recommend you to everyone!!!