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based on 84388 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I thought the carpet smelled like wet carpet still that night. Did not like that I was charged more because of where I lived, there is no mention in the promo that some areas would be more then the $129. for three room special.
No residue. Your representative was very friendly and informative.
The technician really did get our carpet CLEAN and was business like, but pleasent. We have used Zerorez for 3 years.
Andrew was a wonderful person to represent your organization. Professial and personalable. He worked as if this was his own home explaning every step and never minded any questions at any of the process. He took the time! Never rushing or cutting corners.
We were very happy with your service. The service technician, Albert. was very thorough and responsible.
Very professional service. Mark was on time, courteous, explained the process and did an excellent job. The carpet and tile dried completely in less than 24 hours and there were no after effects of odor or residue. Couldn't be more pleased.
the great service from casey and how clean the carpet came out.
Very friendly service tech, very informative and did a great job.
I like the fact that there are no hard soaps or chemicals used to clean the carpet. The technician was personable, professional,and very much a gentleman. We are very impressed with the outcome of the cleaning and removal of a few stains we had on the carpet. We are rercomending your company to all of our friends and neighbors. THANK YOU ZEROREZ.......
Your customer service is sub par, the tech was in rush to finish our grout cleaning. He left a substantial amount of drywall dust in the grout lines, he missed to many corners to count, and when we called the phx office to see about a small reclean, I was told it would take 24 hrs to be called back by a csr. I see this as a problem, I am a general contractor and i have a tight time schedule to get things done. So when your tech does not complete the job to a satisfactory level, i expect a quick response and quick return to sight to correct the issues.
I understand that your a for profit company, and it is hard to justify a return visit, but in this case it will cost you more in repeat business. As the owner of my company i will not allow my superintendents to use your services ever again.
Very thorough cleaning! Safe cleaning methods!
The outcome of the service far surpassed my expectations. The cleaning crew was able to remove soil deposits that a competing cleaning service couldn't two years earlier! The dry time was very reasonable and the crew was very professional.
prompt friendly service
Quick, polite, professional. You followed up to confirm appointment time, showed up on time, and did a great job on the tile floor!
It dried very quickly and there was no residue feeling from chemicals. It also smelled very clean.
Natural products and our technician was thorough and pleasant.
Had to come twice to get it wright.
The process was very neat the only problem we would have is that due to our age---my husband is 84 and I am 77 ---we can't lift heavy furniture to move it out of the way for cleaning. So we would need someone to help with that.
NO STIFF CARPET WHEN DRIED. USED ZEROREZ IN PAST AND HAVE 110% SATISFIED BOTH TIMES.
The technician was very thorough , friendly and did an awesome job. he is truly an assest your company.
It's easy usually easy to arrange an appointment, and I am so thankful for the two hour window received prior to the service. I love the final results! The floors are so clean.
Made or home/carpet look fresh and new again. The service tech was super. We have given your name to three neighbors so far.
I like that you do not use soap. The technician was very neat and clean about his work. The carpet looks great when he is done.
No chemicals that will attract dirt. And Cody was very professional, as well as very nice, and did a very good job!
Gentleman who came to home to clean carpet was very nice and knowledgeable.
Clean and polite worker, Job was done well with courtesy for our house. Jonathan is an asset to your company and because of him I will continue to do business with you. First name removed
Great quick service!
Carpets were very clean. Service person was efficient and friendly.
Extremely efficient and thorough service. This is our second year to use Zerorez and we have been pleased both times. Also, the technicians are very polite, helpful, and nice.
Fast,effective and affordable .