Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84388 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 10, 2012 — Rated 10 out of 10 by Kelly Hull Zerorez Phoenix
What do you like about our products and services?

I like that there were no soapy residues and representative from your company was friendly and responsive to all my questions.

Report a concern   December 10, 2012 — Rated 10 out of 10 by E.G. Zerorez Phoenix
What do you like about our products and services?

The man did a very good job, my carpet looks really good, I should of had him spray it at the end but I thought it was roo expensive, now I think I should go done it.

Report a concern   December 10, 2012 — Rated 10 out of 10 by Richard Juras Zerorez Phoenix
What do you like about our products and services?

Great price and excellent job in cleaning years of dirt off my tiles.

Report a concern   December 10, 2012 — Rated 10 out of 10 by Bill O'Brien Zerorez Phoenix
What do you like about our products and services?

Your technicians are courteous, professional and do a great job.

Report a concern   December 10, 2012 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

Prompt curtious service and excellent products. Removed stains I thought could not be removed.

Report a concern   December 9, 2012 — Rated 10 out of 10 by Remigio Valencia Zerorez Phoenix
What do you like about our products and services?

No chemicals used in cleaning

Report a concern   December 9, 2012 — Rated 10 out of 10 by Marjean Kinsey Zerorez Phoenix
What do you like about our products and services?

Sofas and carpet came out nice and clean, no lingering wet smell, everything dried very fast, and technician was very courteous and knowledgeable.

Report a concern   December 9, 2012 — Rated 9 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

The office and cleaning staff are very profession.

Report a concern   December 9, 2012 — Rated 10 out of 10 by C.R. Zerorez Phoenix
What do you like about our products and services?

Carpets stay cleaner longer.

Report a concern   December 9, 2012 — Rated 7 out of 10 by S.W. Zerorez Phoenix
What could we do to improve?

This was the room you forgot------the price was a little high!! we didn't forget---Cody did !

Report a concern   December 9, 2012 — Rated 7 out of 10 by S.W. Zerorez Phoenix
What could we do to improve?

Do all rooms---you forgot one room and had to return!

Report a concern   December 9, 2012 — Rated 0 out of 10 by J.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

carpet is vacuumed at least 1 per week. It was done the nite before your visit. After the carpet dried, it was vacuumed, and lose crud filled the vacuum cleaner chamber. Your system did NOT extract this material. Not satisfied.

Report a concern   December 9, 2012 — Rated 10 out of 10 by S.L. Zerorez Phoenix
What do you like about our products and services?

Great results.

Report a concern   December 9, 2012 — Rated 10 out of 10 by B.B. Zerorez Phoenix
What do you like about our products and services?

It was easy to schedule an appointment and I was contacted to verify my appointment. The technician was courteous and explained the product and process used. He was on time. He answered my questions and explained the pricing structure. There was no surprise or hidden costs so the final bill was I what expected. He was efficient and thorough in cleaning my stairs. I chose Zerorez based on my sister's recommendation in Denver. Usually I use companies I find on Angie's list so since I didn't check there before scheduling your firm I was taking a risk. I will use your company in the spring to clean additional rooms. Thanks for great job.

Report a concern   December 9, 2012 — Rated 7 out of 10 by R.L. Zerorez Phoenix
What could we do to improve?

I was a bit shocked at the amount of money that was requested to treat what amounted to a total of maybe 1sq ft of carpet for some pet accidents. we treat with an enzyme right away and I showed the technician were, He then placed 12 business cards with in this small area and told me that it would be 25 dollars for every card to treat the area. that was a bit over the top. I believe that as far as cleaning my carpet I am satisfied, it is not stiff, sticky or smelly. but I was put off by the hundreds of dollars wanted to treat a small area from my pets. also it is not even a bad problem there is no smell in the house I just know that there have been some accidents and was hoping to treat them.

Report a concern   December 9, 2012 — Rated 8 out of 10 by D.K. Zerorez Phoenix
What could we do to improve?

There was a possibility of extra costs involved which I am not used to and turned down. Such as pet stains. Hallway was considered a room. Previous carpet companies gave a price and it included pet stains, hallway, throw rugs.

Report a concern   December 8, 2012 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

Non-toxic, zero residue, etc.

Report a concern   December 8, 2012 — Rated 8 out of 10 by V.S. Zerorez Phoenix
What could we do to improve?

The technician was very pleasant and easy to work with and worked steady at the cleaning of the tile and carpet. Since we were moving out I left as soon as the cleaning was done. So cannot give you a feed back on how everything was when dry. Would try you again in my new home when I need to do cleaning again. Please do not send me any more e-mails.

Report a concern   December 8, 2012 — Rated 10 out of 10 by S.T. Zerorez Phoenix
What do you like about our products and services?

The carpets get clean and your technicians are polite and knowledgeable.

Report a concern   December 8, 2012 — Rated 10 out of 10 by P.S. Zerorez Phoenix
What do you like about our products and services?

I like the citrus product, how fast it dried, and hopefully the stains wil not resurface.
I do not like getting a receipt by e-mail because I couldn't pull it up, therefore I have no record of the cleaning or the amount

Report a concern   December 8, 2012 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

No soppy carpets and no chemicals

Report a concern   December 8, 2012 — Rated 8 out of 10 by T.T. Zerorez Phoenix
What could we do to improve?

calculation of tile areas to be cleaned. I have a large tiled floor that happens to be adjacent to a carpeted area. The tech cleaned the carpet. Then he cleaned the tile but the strip of tile was not cleaned because I thought the added charge to clean the small area in front of the tv and fireplace was quite excessive. I now have a very clean tile floor, wonderfully clean carpet and a small area left uncleaned which connects the two areas because the proposed cost for cleaning it was excessive and not included under his calculations.

Report a concern   December 8, 2012 — Rated 9 out of 10 by R.B. Zerorez Phoenix
What do you like about our products and services?

we thought Dominic did a good job and he was very friendly.

Report a concern   December 7, 2012 — Rated 0 out of 10 by J.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Not properly informed on charges. Overcharged based on sq footage. Part of the carpet remained dirty afterwards and had to hand clean it.

Report a concern   December 7, 2012 — Rated 10 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

cleans very well, no weird odors, seems to stay clean longer.

Report a concern   December 7, 2012 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

Courteous and efficient crew. Floors look great.

Report a concern   December 7, 2012 — Rated 9 out of 10 by L.G. Zerorez Phoenix
What do you like about our products and services?

Very professional and worked very hard! No crunchy rugs!

Report a concern   December 7, 2012 — Rated 9 out of 10 by G.J. Zerorez Phoenix
What do you like about our products and services?

Good service and info from Josh. price was a little more than anticipated from your commercials,but not obscene

Report a concern   December 7, 2012 — Rated 10 out of 10 by Ellen Miller Zerorez Phoenix
What do you like about our products and services?

Casey did a very thorough job and explained everything well, and answered all my questions.

Report a concern   December 7, 2012 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

I am a very satisfied customer. Josh was the name of our technician and he was very nice and polite. Zerorez made a big difference in the carpet and I am so thankful! Thank you for your services. I have already told people about your company!


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