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based on 84388 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Seems to do a good job of cleaning and the people are very professional.
the young man that did the work was very pleasant and eager to please and did a very good job!!!!
I like the no soap/chemical aspect of the service. The high traffic area still looks a little dingier than the rest, but that is probably because the carpet has not been cleaned for 5 years--would you agree?
1. Pet stains remain highly visible in living room.
2. Invoice #22252 is incorrect. Check #2493 was in the amount of $193.00. I have called twice to have Zerorez correct the invoice amount and resend to my attention. At this date, corrected invoice has NOT been received.
Carpets and tile floor was left very wet, and took almost 2 days before they were dry. Some of the carpet areas did not come clean, but we were told that it was due to wear on the surface, and not soil, that would not get any better then it was, even though the carpets were only 4 years old. Some areas under the beds were also not cleaned, which we had expected would be cleaned and should not have needed any of the furniture moved.
I was very pleased with how nice my carpets turned out. The young man that came to our home by the name of Josh was so professional and did a wonderful job. I could really see a big difference on how clean my carpets are now. I will highly recommend your company tp my family and friends.
The tech that came to our house was very nice and we felt very comfortable with him. He got out some wax that was on our carpet and I was very happy with that. I also was happy with the entire carpet and knowing that my one year old grandson could crawl around on it without any worry of chemicals being left on the arpet. I was very pleased by the service and would definately recommend you to my friends. Thank you for a wonderful job done!
The tech did not clean up the tile adjacent to the carpet that was cleaned. There was a large amount of water accumulated on the tile. Also, it would have been good to use corner protectors when snaking the corrugated hose throughout the house.
The second technician said he could not improve upon what the first techician did, even though he said the grout does not look clean. I used a white terry cloth towel to show him I could wipe dirt from the grout with a little elbow grease. Still disappointed in the outcome.
I am very impressed with your carpet cleaning . It has removed more of my stains that anybody else!!!
Prompt, courteous, professional service. Results as advertised ... clean carpet with no residue!
GOOD SERVICE
The gentleman who cleaned my carpet was polite, kind and did a wonderful job. He explained things to me before he started and was very honest.
professional manner of tech. personality
Made rug look like new. Cats already had accident and it wiped up with just water was great. I have told all my friends at work how great a jo Anthony did.
Friendly Professional Tile looks like new!
The service performed was on the high end of similar services of competitors. When calling in to ask questions, the person on the phone could not answer any questions.
The service was efficient even tho the Service Man had had troubles with his truck that day. (I think he was on his second truck & now that one was not working correctly when he arrived.) He was very knowledgeable about the product and explained how your product was much better that other products. My carpet was very stained and I had used Resolve to take spots out--he showed me the soap that was coming out of the carpet from that and the previous cleaning. He showed me on the parts of my carpet that was worn and thin and might not come back to original color because of the wear. He was patient with my questions. A Supervisor came with a replacement truck and helped finishing the job so they could do the necessary moving to the new truck. I was so impressed with the friendliness of your employees. I have encouraged my friends to call you Company when they need their carpets cleaned.
Service was great. Timely. Took care not to scratch the walls. Made a huge difference in the carpet and tile. Great value. Couldn't be happier.
Great carpet cleaning and great service
They were very friendly and professional. The two men who arrived were on time, which is important.
The technician was very knowledgeable about the products and answered all my questions. He was very professional and helpful.
Carpet feels soft and fresh. Very clean, never crunchy feeling.
efficiency of process. Seems to be an effective way to clean carpet. Pricing is a little high I believe.
have you service guy not talk on his cell phone while working in my home and have him remeber where I asked him to clean
Cleaned my filthy carpet beautifully! Also, purchased the charged water. Bronson was prompt (even came early :) and was very courteous,
informative and thorough. Great job, Zerorez!
Great
SERVICE TECH'S ARE GREAT. CARPET LOOKS LIKE NEW !
Jeremy is was. Very professional and seemed like a very nice gentlemen. He did a great job.
The fact that there are no soaps and chemicals used.