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based on 84388 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We appreciate the professionalism of the technicians and the fact that you don't use harsh chemicals. Our carpets really do stay cleaner for longer...
Professional, efficient and timely service.
The carpets come out cleaner when you use your special water to lift the dirt and then vacumn up the dirt and take it away in your truck. Dominic did an excellent job on our carpets - they almost look new and they are 11 years old.
Reliable servicemen Great cleaning products
I like that you do not use chemicals! The man that came to my son's house was very nice. I really liked him.
Thorough and best job I have seen in ages.. no spots have re appeared or residue
The cleaners did a great job. They were organized and efficient and spent adequate time doing the cleaning. I would recommend them to anyone.
Great service, great workers, wonderful looking carpets. Thanks so much! We had some spots I didn't know how to remove, you guys were able to get them right out without a problem. Thank you, thank you, thank you!!!
Always do a good job. First time I had my tile cleaned - awesome!
The result was fantastic. Hard to believe how great the carpet, tile, and grout look. Our technician Wally, took the time to teach us how to best maintain the tile and grout in the best condition.
Our carpet and sofa look so nice and clean ... our serviceman was so thoughtful and worked so hard to do as we would like ... he was prompt and courteous and efficient!!!
Carpet and tile are so clean they look like new. First time since I bought the house that it has really felt clean. Love it!
You were willing to come back and redo the job after it had not been done correctly.
No residue cleaning process. The technician was very polite and efficient.
Offer coupons on rug cleaning
Pete Miccolis was very professional and courteous. I felt comfortable with him in our home. He did a great job explaining the process and how zerorez works. Thank you!
I like the fact the carpets get CLEAN and dry quickly. Also I need to mention the professionalism and work of the technician Jonathan Rojas. Friendly and gets the job done quickly.
ease of scheduling, fast service.
A beautiful job when just water.
ALL NATURAL PRODUCT AND ALBERT WAS VERY PROFESSIONAL.
I like how fast the cleaning & drying goes. Every time we have used zerorez, we are always impressed with the knowledge of the techs. Each time, they continue to outdo themselves in customer service. This time, we had an incident with my 1 year old and rubbing a tub of vaseline into the carpet. Our tech, Daniel, took the time to examine the area and ensure it came up completely. He even took measures to ensure that if any of the vaseline got into the mat underneath, that it would not come back up once it dried. Daniel also worked with us to make sure that we stayed within our budget for the carpet cleaning. We were so happy with this service!
I only used zero Rez because the owner of the home we were renting requested we did. We own our own home now but would most likely not use your services. Was very happy with professionalism, punctuality, and technician service, but the actual carpet cleaning is sub par. I did not feel the carpets looked very clean and I was expecting a lot more of the stains to come out. A friend of mine who rents houses himself looked at the work and agreed with me. It was the second time I've used your company in that rental and I felt the same way the first time. I felt that all the stains came back in just a couple weeks and you couldn't tell they had just been professionally cleaned.
No chemicals is a positive.
The servicemen were timely, neat, polite and did a great job on the carpet. It felt so much better than previous cleanings and the smell was pleasant and didn't overwhelm me. I have recommended it to a friend already! Thanks for the great job.
You charged me $119 for 3 larger rooms in my estimate. My wife had you clean 2 other area rugs once you got there, and you charged me an extra $100 for those 2. One was $70 for a rug 4' x 10'. Ridiculous. Also an added $14 for nothing really. Not cool.
How clean it gets the carpet, without harsh chemicals and sudsy soaps.
I wasn't too impressed with how there seemed to be residual dirt along the edges of my carpet that I felt I had to go back over and clean myself.
Jonathan ...driving Bob was amazing. He was so polite, I was running about 15 minutes late and he was so gracious and didn't even seem to mind.
He was literally on his hands and knees using a little wire brush in the grout and sweating to get it clean. It looked 100% better!! I seriously will NEVER EVER use anyone else!!
Stephanie
The people were great and the results are outstanding
On time, good customer service, polite employees. Carpets look like new.