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based on 84388 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly & professional
Carpets look amazing
My carpet was wet for 18 - 20 hours. I was told it would be 4 - 8 hours.
the lack of chemicals
Everything from making the appointment to follow-up was top- notch. Everyone was very professional- excellent job done by the technician, Kirby.
Booking was extremely easy. All fees were cleary stated up front. The technician showed up on time, and was clean and professional. All corners of the walls were protected prior to cleaning. The pretreatment smells great, definately not a chemical smell. As an added bonus the carpet also got much cleaner than I had hoped for. Will definately be using you again for my other rental properties.
It's an amazing process that you can do the excellent cleaning job that you do...with only water!!!
We've been using your services for many years and highly recommend you to all our friends. In fact, I just recommended Margaret Lang to use you, and her first appointment is this week.
The carpet is less than a year old and we had it cleaned in late october. In the master i know that we had puppy accidents but no stains just odor I wanted tackled. After a day (we did the cleaning monday late afternoon and now as its dryed and the fabrize like smell has faded The smell is exactly the same as pre-cleaning. They seemed to finish the room VERY quickly too ... I just wonder if it could have been done better.
They do not have harsh or smelly products in them.
carpet is not crunchy when you get finished and almost dry
the proof of your job will be how the carpet looks in 6 months.
Once again Zerorez did a fantastic job. Brought back the color in the carpet.
I did not get my invoice. The guy called and said he had made a mistake and charged more and that things would be corrected. I also called you guys to clarify things. I even told you guys to check my email adress. Never heared back from you guys again with a correction or with an invoice; nothing.
-Name removed Phone number removed
I was a little disappointed after the technician left. I realized that there were water marks on the tile in the hallway where the technician dragged the wet hose and other equipment throughout the house. The really frustrating part is that I just cleaned the tile floor the day before. Now, it looks like someone spilled liquid on the tile and left it to air dry.
Dries quickly and no soap residue.
The carpet did not come clean with the Zerores treatment. There were still stains in the heavy traffic areas and I pointed them out to the service technician. After he left I went to the store and got some Resolve carpet cleaner and the stains came out. They always come out when I use Rug Doctor. Next time I will use Rug Doctor again.
Carpet stays clean.. No residue
The cleaning solution is refreshing and doesn't leave a chemical odor. The carpets dry quickly, especially in areas where there is cross-ventilation. The technicians are polite, friendly, helpful, and efficient. I heard about Zerorez on the radio last year and had a smaller area cleaned and it was cleaner than any other time we've cleaned it. I couldn't wait to do the entire house this year. This is a terrific product/service.
The cost and the good results!
you are the best.
Your tech was not interested in quality,just in finishing the job quickly. Did a 14' x 12' room in less than 5 minutes and we had to ask him to slow down, hit the doorway (traffic area) better. Didn't care about stain areas. Did them at the same speed. We felt like we had to stand over him to get better quality.
Nothing you can do right. We are going to hire someone else in the near future.
Fast and friendly service. No chemical odors.
I liked the technician. He explained what he was doing and I felt like
he did a good job with my carpet and couch cleaning.
Professionalism of service rep, outcome of carpet, no soap
The technician was very friendly and professional. He appeared to care whether or not I was satisfied with the job he did. He cleaned my couch very well, and it did not take very long for the couch to dry. I will call again and recommend this company to my friends.
On time, carpets and tile really clean, personable tech
I was impressed with how good my carpets looked after they were cleaned and I was VERY impressed with how meticulous the workers were. Levi seemed to have noticed every small spot on the carpet and treated and removed them. I could also often hear him talking to the assistant and explaining what to look for and how to do a good job. After a phone call to let someone know that my job was taking longer than estimated, I overheard Levi explain to the assistant that it's never too long if the job gets done well.
tech was very professional and pleasant. Carpet look great. I still however has some dog urine order left in the carpet, not sue if I need additional service. I would highly recommend your company
On time. Friendly staff. Quality work
The RESULTS!!!!! My carpet looks amazing!!!!! I will not only recommend your company, but definitely use your services again in the future!! THANK YOU for doing such a great job!
I have traffic dirt stains in 3-5 areas. I saw no improvement in the stains removal. Yes the large carpet areas felt cleaner, but the stains remain. It is what is is. Maybe they r just permanent. The service person was very polite n attentive.
professional tech. Carpet not soaked.