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based on 84388 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
did a great job
I cannot believe that my berber carpet looks like brand new after having it cleaned. And the carpet is 11 years old. Your employees are very professional and I will never use any other company again to clean my carpet than Zerorez. I have already given my best friend your business card and she will be making her appointment soon. Thank You so very much!
Sincerely, Colleen Harrison Phoenix,AZ
We've used Stanley Steamer for a lot of Bankowned houses that were extremely dirty and amazingly they got even the dirtiest carpets all the way clean. The carpet you guys cleaned is only 1 1/2 years old and had about 6 traffic spots in it, otherwise was it was spotless. Of those 6 traffic spots, 3 are still showing. Very disappointing after all the commercials we heard talking about how clean zerorez gets carpets. Would like to see those 3 spots get re-treated and removed. (if your product is able to that is) Phone number removed , 2525 E Pebble Beach Dr, Tempe
How the product cleaned the carpet:))
Your tech was super nice and did a great job.
The follow up was great too.
Many excuses before every starting to clean dirt, stains, ect. Stated up front you would not be able to get in clean, unbeliveable. Then proceeded to try to upsale me on the extra treatments ect.
The quality of the service and professionalism of the technicians.
I am a new customer and waiting to see what the carpet looks like in a couple of months...Did appreciate the call the day of the appointment advising the men would be arriving within 30 minutes...This was a benefit as I had forgotten about an appt. for my dog with the vet at 8:40...
I would absolutely recommend Zerorez because I was very happy with the look and feel of my carpet after it was cleaned by Zerorez. I would however let them know that the scheduling system was somewhat frustrating. I called two weeks in advance and was told that I would be able to get my carpets cleaned on the day I wanted, however, I would not know until two days before the cleaning what the time frame would be. This made it very difficult to schedule the rest of my day.
Fast, chemical free, and it works
Your product is non-chemical and after your service my carpets look great! I have had other services come out and they have never been able to achieve this level of cleanliness. I have also found that I do not need to have the carpets cleaned as often.
The technician arrived before the scheduled two hour window and it caused a slight issue, but the final outcome of the service was very good.
Getting my old, dirty carpet looking good again.
Customer service is great. We had our carpet cleaned in Dec 2013
The the flue bug hit our home we had a couple of stai s from this .
We contacted zerorez and they came right out took care of the
Problem and gave us a discount on top thank you Zerorez
We were really impressed with the steam cleaning of our tile floor! The carpet came out very good as well. We had a few pet stains, and, even though we didn't opt to use your additional products, the stains were picked up and are non-existant!
got the tile and grout clean
Pricing and effectiveness of the product was great. This is the third time we have used ZEROREZ and have been pleased each time. The drying time is one of the most appreciated parts of the process.
thorough, friendly, got my floors looking like new again.
The carpet looks amazing! The technician was very knowledgeable about the type of carpet we have & the best way to care for it. He also pointed out a couple of places where the carpet is "lifting" so that we can repair it. I love that no chemicals are used so there is no risk of harm to children or animals!! The carpet has been in this house for over a decade & now it looks almost new!! Thank you for a wonderful job & a great service! I will recommend Zerorez to everyone!!!!
On time and very friendly.
Your techicians are wonderful. Mark did a great job. My carpets are like new!
My carpet still seemed dirty after cleaning I wiped the carpet with a white towel and it came up brown and the carpet wasn't even that dirty to begin with. Not very impressed the commercials make it sound like you guys were the best in the business but I'm not sure that. To make things right I would think my carpet needs to be re cleaned
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The carpet is not as clean as the last time zerorez cleaned it.
We are disappointed in the job that was done.
The cleaning techs were very professional, friendly and I am very happy with the results of their cleaning. They were very thorough in cleaning and explained any additional cleaning that they could offer while they were here. I appreciated the information. And the price of the cleaning was very reasonable. My carpet looks brand new!
Your servicemen were polite and hardworking. The carpet looked clean.
I love that it is water and how there is no odor. I had Andrew come out to my house and he was WONDERFUL. Every time we have zerorez come (3 times so far) it's great but ANDREW was awesome. Thank you Zerorez, and thank you ANDREW!
Your max room size is 300 sq'. However, if you have small bedrooms (average 100-144 sq' & bed etc. remain in the room & a small hallway especially if theyr'e an extension of the room (average 4x4 - 6x4) those should be included & not charged separately.
Carpet is not crunchy and you were on time!!!!
The technician is always very professional and knowledgeable. No degergent residue in the carpet to attract dirt. The carpet is dry in a few hours.
Courteous techs & no chemical smell left in the carpet.
I was not on site, my mother was said they did a great job. Services however are added very
quickly for each service....each stain is like 10.00. that i think is way to much to pay for each stain....would I use again, yes if i did not have any stains....