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based on 84389 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They came when they said they would and did a good job.
There was no chemical smell after the carpet was cleaned.
Linda who took my very first call was so great and our technician Jermey did a great job and was very professional!
I got my carpets cleaned. The differenct was amazing!
Service was wonderful! Jonathan did an excellent job! We really appreciated him being careful around our furniture and listening to our concerns. We were thrilled with the results and knowing our carpets are chemical free! This was our first time using Zerorez and we will return for future cleanings. Thanks so much!
Very well done as far as cleaning and interaction with serviceman.
I think your charges for urine treatment is way to high. In my little office area the guy found 17 spots in a 10x8 area that "needed" a $25 on each spot...come on, there should be a cheaper option that would be less than removiing the carpet and replacing it brand new. In Spokane, Zeroez treats the whole carpet for pet stains for $40. I'll probably look for a different company even though zerorez is all I use in Spokane.
Chemical free, employees were kind and helpful, and technician left my carpeting in beautiful conditiion!
I would recommend the carpet cleaning but I was not happy with the upholstered chair cleaning and would not recommend it.
The technician was on time, explained the process very well, and was very efficient in doing the work. I feel the process is superior to other carpet cleaning products.
No chemicals! Fast service. I called in the morning, the tech was there in the afternoon. He was soooo nice. Also I was overcharged by about $20 and they called to tell me they were issuing a refund. I had no idea I was overcharged. Love this company.
no lasting residue
Much better than using chemicals.
Good service from a nice knowledgeable young man who was very polite.
I felt you were a little pricey for tile floors but your guy worked his but off and did the most awesome job. The all over seal is so much better then just the grout. its been over a week and 3 birthday parties and they still look good with just a little clean-up
No chemicals. Very friendly service. Good thorough job.
The carpet came really clean and technician was very informative and left our home as he found it. No messes anywhere left behind and no residue. Jonathan was a very polite young man.
And no surprises on cost of cleaning.
Thank you for our clean carpets.
Lisa
Prompt
Knowlegable
Best we have ever had
Unsure what you could do to improve. I have used Stanley Steemer for years and thought I'd give you a try based on a coworker's recommendation. I paid much more for your service, but really don't see the difference between zerorez and Stanley Steemer's service. They had two people show up, they put furniture on little squares and even helped me move a couple of items. Your service does none of that. The person who cleaned my carpet was very professional and took his time to do a good job, but so did Stanley Steemer. Good job on the service, but I just don't think it's worth the additional money. $44 more for my little hallway? For hot "Empowered Water"? No thank you.
Job done and personnel
I just didn't feel like the couch was any cleaner after I paid over $200 for cleaning. I am obviously frustrated but not sure if the couch just won't come clean under any circumstance or if it was a bad job on your part. The couch didn't have anything more than just the normal wear and tear so I was just frustrated that it didn't look any better after it was professionally cleaned.
no chemicals
The quality, the staff, the integrity.
the comunication with the company was very nice. The technician who cleaned my carpet was super nice and did a VERY thorough job!
I love that the products are chemical-free and do such an amazing job. My tile floors look like the day I purchased them...and that was 20 years ago! Andrew did such a great job that I stood there looking at my floors and cried...for joy!
Outstanding service and products. Knowledge and hard working technician.
Outstanding
you were going to do 3 rooms i add 1 room and your guy said $20.00 to do the room but he droped the big room at the end and charge me $40.00 for the room he was going to do $20.00 he shoud sudtracted the $40.00 of the bill so he ripped me off so i will not use you again or refa.you guys .I owen cleaning company i do carpet i was liking for a good company. My company is Hanna's company
I don't understand, why are you asking 'How did we disappoint you and what can we do to make things right?' When I was not disappointed.
You listened to my concerns and took care of the problem. Thanks!
My carpet didn't clean as well as I thought it would. As far as service goes, everyone was friendly.
It's clean