Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84400 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 24, 2013 — Rated 10 out of 10 by Lynda Waas Zerorez Phoenix
What do you like about our products and services?

The tech showed me several different products - loved my carpet cleaning first of all, and then eventually I'd like my grout cleaned.
Albert Gutierrez was an amazing tech and his partner Keith as well.
In fact, I have another room I need cleaned so as soon as I get my house back to normal, I will call you again.
Thanks!

Report a concern   July 24, 2013 — Rated 10 out of 10 by Becky Sherrill Zerorez Phoenix
What do you like about our products and services?

To whom it may concern,

I just had the pleasure of having Troy clean my carpets yesterday. Of course he did an impecable job, and my carpets look like new again! I want to commend you for having such an amazing employee. Troy explained your cleaning and water solutions thoroughly and got right to work. He protected my walls from the hoses and took care of all the places on my carpet that needed extra attention. He made sure to give me a fare price for the cleaning I needed, helped me to decide on an additional rug to clean so that I received my moneys worth! I was very impressed with his professionalism, knowledge of his work, and the fact that he didn't try to pressure me, or do the hard sale approach to up-sale the job. He is one of the most pleasant young men I have allowed in my home, and I have been known to turn workers away if I felt uneasy with them. Safety and honesty is a huge factor these days when considering a company for a job that requires the workers to be inside my home. I will definitely use your services again in another 6-8 months, and hope all your employees are as wonderful as Troy. It will be a pleasure to recommend your company to my neighbors and friends!

Sincerely,
Becky Sherrill

Report a concern   July 24, 2013 — Rated 10 out of 10 by B.T. Zerorez Phoenix
What do you like about our products and services?

The service was exceptional and the serviceman outstanding. The job was superb.We were recommended to this company by someone else, and we will certainly recommend you to our friends

Report a concern   July 24, 2013 — Rated 9 out of 10 by R.R. Zerorez Phoenix
What do you like about our products and services?

Driver was on time.
Carpet was soft and clean when dry.
Driver was courteous,& explained everything he was doing.also the quote we were given over the phone is what we played.

Report a concern   July 24, 2013 — Rated 9 out of 10 by D.M.W. Zerorez Phoenix
What do you like about our products and services?

He was very cordial and pleasant. We felt comfortable with him in our home

Report a concern   July 23, 2013 — Rated 10 out of 10 by Amber Williams Zerorez Phoenix
What do you like about our products and services?

Availability, quality of work, friendly technician

Report a concern   July 23, 2013 — Rated 10 out of 10 by C.F. Zerorez Phoenix
What do you like about our products and services?

Service is great and like that the products are odor free....

Report a concern   July 23, 2013 — Rated 10 out of 10 by B.S. Zerorez Phoenix
What do you like about our products and services?

On time, professional, efficient

Report a concern   July 23, 2013 — Rated 10 out of 10 by Steve Countryman. Zerorez Phoenix
What do you like about our products and services?

No soap good service!

Report a concern   July 23, 2013 — Rated 10 out of 10 by B.R. Zerorez Phoenix
What do you like about our products and services?

Professional service. Good results

Report a concern   July 23, 2013 — Rated 9 out of 10 by D.F. Zerorez Phoenix
What do you like about our products and services?

The tech did a great job on carpets. I wasn't impressed with having to pay an environmental charge and then dirty water from the days cleaning was drained from the truck in my yard. What kind of nonsense is that? Carpets look great though

Report a concern   July 23, 2013 — Rated 10 out of 10 by R.W. Zerorez Phoenix
What do you like about our products and services?

Great service, very happy with the work they performed and their cleaning tech, Jeff who did the work last week was excellent

Report a concern   July 23, 2013 — Rated 10 out of 10 by E.H. Zerorez Phoenix
What do you like about our products and services?

the courteous manner of the technician. being on time as promised. calling to confirm when tech would arrive.

Report a concern   July 23, 2013 — Rated 9 out of 10 by C.H. Zerorez Phoenix
What do you like about our products and services?

carpet seems very clean
service man was informative and friendly

Report a concern   July 23, 2013 — Rated 9 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

Timely and professional.

Report a concern   July 22, 2013 — Rated 10 out of 10 by R.S. Zerorez Phoenix
What do you like about our products and services?

Your representative was early. He was very friendly and professional. He kept me informed about his progress and kept showing me his work. When he was done, the carpets looked new even though they are 11 years old and the tile and grout looked awesome!! Great job!

Report a concern   July 22, 2013 — Rated 10 out of 10 by Annette Jauch Zerorez Phoenix
What do you like about our products and services?

I was very impressed by the knowledge of the service person who attended to my questions. He explained everything to me, and was also very professional in his looks and presentation. He did a great job cleaning my carpets and they look wonderful. I'll be a returning customer and will pass the news along! Thank you!

Report a concern   July 22, 2013 — Rated 10 out of 10 by B.H. Zerorez Phoenix
What do you like about our products and services?

The products leave our carpet feeling brand new again! I have never had such nice, clean people come to clean our carpets it makes me and my family feel very safe.

Report a concern   July 22, 2013 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

On time, very courtesy did a great job.
He got all of the stains out. Yes I would definitely refer to a friend

Report a concern   July 22, 2013 — Rated 10 out of 10 by K.R. Zerorez Phoenix
What do you like about our products and services?

You guys do a great job. Thank You!

Report a concern   July 22, 2013 — Rated 10 out of 10 by S.D. Zerorez Phoenix
What do you like about our products and services?

Technician was knowledgeable, and did a terrific job. I especially like the fact that no caustic chemicals are used as I have multiple allergies. Fast efficient and my carpets look great!

Report a concern   July 22, 2013 — Rated 10 out of 10 by L.G. Zerorez Phoenix
What do you like about our products and services?

Great customer service! Clean fresh feeling after it was done. No chemical smell or feeling! My carpet is fluffy and fresh. I was impressed with the temperature of the water and the pressure at which the water is injected it the carpet. Nine years of dirt gone. My carpet is like new. My technician "Nick" was meticulous. He had outstanding customer service and took extreme pride in his work. He didn’t miss a thing. I was a little skeptical at first. So I just tried the three room special at first. I ended up having him do the steps as well. I’m going to have them come back and do the upstairs rooms, tile floors and couches. NOTHING BUT ZEROREZ FROM NOW ON....

Report a concern   July 22, 2013 — Rated 7 out of 10 by H.B. Zerorez Phoenix
What could we do to improve?

wtg to hear back for retreat on stains that appeared after carpets dried

Report a concern   July 22, 2013 — Rated 10 out of 10 by Debbie VanBeek Zerorez Phoenix
What do you like about our products and services?

The people are very prompt and efficient and courteous. My floors and chairs looked wonderful when Keith was done

Report a concern   July 22, 2013 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

attention to detail, they did not rush, did a very good job

Report a concern   July 22, 2013 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

Your tech was extremely professional and personable. I was given a window and they arrived in a very timely manner. I was told they would call approximately 15 mins before they arrived and that happened. Everything was explained thouroughly and everything I was told would happen did.

Report a concern   July 22, 2013 — Rated 10 out of 10 by Jennifer Sullivan Zerorez Phoenix
What do you like about our products and services?

My carpets are SO SOFT and smell SO FRESH and look like they were just installed yesterday :-)

Report a concern   July 22, 2013 — Rated 10 out of 10 by N.L. Zerorez Phoenix
What do you like about our products and services?

That your cleaning technology, is able to clean without the use of high-residue soaps, detergents, shampoos or chemicals. And it looked great when completed. Also that Ken was very informative and made me more knowledgably than I was before he came to clean my carpets.

Report a concern   July 22, 2013 — Rated 10 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

I was very impressed with the young man Sean Haugan. He had a big smile on his face, was very polite and explained everything he was going to do. After he finished cleaning the carpets...they looked brand new and smelled fresh. I was very pleased.

Report a concern   July 22, 2013 — Rated 10 out of 10 by Dave Conrad Zerorez Phoenix
What do you like about our products and services?

The professionalism of your service techs...They made me feel confident they knew what they were doing and they did. They where friendly, courteous, easy to talk with and looked and acted very professional from the minute they arrived to the time they left.


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