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based on 85329 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The guys are on time or early. Carpets came out so clean! Was ready to replace them but looked really good.
The first time our carpets/tile was cleaned it was not up to the quality we had experienced the first time. I called and spoke with your customer service rep Rae that was so helpful and wanted to make things right so she scheduled another appt to recheck the tile/grout that we did not feel was cleaned the same way as it had been the first time. The second appt the perosn came out and was happy to re-clean our tile and checked our carpet but again the quality was not the same and the attention to detail was not the same as our first experience with zerorez. I am not sure if your process has changed or what has changed but it just was not the same experience we had the first time with similar results. Everyone we dealt with was very nice and wanted to help I think that the results just have changed but I am unsure why. Thanks for trying to make it right though- it is appreciated.
You are always on time and have friendly technicians.
Dependable and highly successful. Thorough cleaning that lasts
The citrus pretreatment spray did leave a residue on the carpet.
Service was excellent, and the clean extraction of dirt far better, and quicker than traditional carpet cleaning.
I still have a dark carpet spot by the garage entry door. I feel more attention should have been paid to this spot. It's not a shadow
professional, thorough, no smell and material was soft to the touch. also everything dried very quickly
impowered water
The technician was prompt, friendly, professional and knowledgeable. He took the time to explain his opinion and recommendations without being too pushy. Great job!
Our tile floors came out much whiter than I ever expected and Jase was so professional and polite!
Very professional service start to finish.
Only complaint is we paid extra for pet treat and that room really smells.
Hello -
I had ZEROREZ come out to clean the carpet in a new home that we are purchasing and the service was phenomenal! Your representative was quick and polite, and he was very social (which I like). He talked to me about what he was going to do and offered other stuff to me, like the protection that I added - and he wasn't at all 'sales-y' (which I don't like). He was an absolute joy to deal with. I will definitely be calling you again in the next week or so to clean the carpets in the house we are moving out of! The carpet you cleaned looks amazing. Thanks so much!!
KC did a good job
I like that you do not use harsh chemicals.
Whatever they use is good. Like the very clean feel.
Good price and excellent work.
No chemicals, friendly and helpful customer service, and floors came out better than expected!
Natural and reputable
The tech was very friendly and efficient. I like the end results very much. However, we
did find it pricey compared to other companies.
High quality work
Staff was extremely professional and well organized. Our carpet and tile look brand new.
Have a clean rug
I liked how truly clean my carpets got - they look like new, unlike the places that have done them before and honestly the traffic areas looked worse after they were cleaned then before due to the soap that was used.
We needed to get the carpets cleaned in our rental house and were pleased with the service we received from your technician. He was very knowledgeable about the stains (including pet stains) that were present and treated them accordingly. The carpet dried quickly and seriously looked almost new! We have used your company several times in other incidences and will continue to use your services whenever needed. Thank you!
My sofa and mattresses were cleaned and felt soft afterward ... not crunchy.
Use an attachment or device to clean up to the baseboards and around toilets on tile floors.
good job was done, however, more reasonable price
The tech (Jase) was pleasant, professional, and very informative. The carpet and tile looks great!
good customer service on phone and in person and no odor from the cleaning solution