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based on 85329 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I feel its important to assist clients with moving furniture if needed. Every other carpet cleaning business I have used in the past was more than happy to assist. This is the first business that has not offered that service and had you not provided same day service I wouldn't have requested the service.
Great job on the carpet
Service man,answered all our questions.Was very respectful
Our slate tile was always hard to get cleaned. Zerorez made it look new again! The technician was friendly and professional.
First of all the FOOTIES, they are great, thanks. Loved the way the guys had me go over all the areas done and some I had them re due and they encouraged me to watch all areas and ask them to go over them again. I love the fact that no soap was used. I work in a dental office and the next day I must have told 30 people about my experience. My carpet looks so clean and brought the nap up. I am so pleased.
You won't make this right because it is the fact that your workers do no move furniture. Most carpet cleaners will do this and we only use your business because of the carpet we put in our house. Otherwise, your worker was courteous, professional and did a good job. I appreciated most that he did not spend a bunch of time chatting, did not try to sell me a bunch of extra stuff, and got the job done promptly.
Your customer service and unique cleaning process is more than worthy of a recommendation, the fact that your techs are used car salesmen trying to nickel and dime you at every turn: up selling, trying to sell empowered water, and forcing demonstrations completely diminish the credibility of the brand.
The carpets looked amazing when finished. There were some scheduling issues that were able to be resolved. Thank you.
Cleaning of carpet on staircase led to too many nicks of chipped paint along wall
I thought the carpet waa beyond saving, but Zerorez came in and brought it back to life! The man who did the cleaning was awesome too; very kind and very customer-service oriented. It was worth EVERY PENNY I paid for it!
Your guy worked very hard to please
Great service, quick and carpets look new
Cleaner was very professional and the results were excellent.
very efficient very quick and did a wonderful job getting stains out also very friendly servicewe will continue to use the service and recommend it to our friends.
The best cleaning ever!,
Everything
seemed to do a good job
Green cleaning method and good results
Spot removal charges were not communicated before coming out to my house.
My carpet isn't as clean as I thought it would be
Casey was extremely thorough and took the time to explain the cleaning process for our carpets. She also took the time to show us the benefits of cleaning our tile floors to prevent germs for our children. She gave us helpful ideas to also maintain our surfaces after the cleanings. As a small business owner myself, Casey is the type of valuable asset every company needs. Due to her great service, I have already recommended your companies services to my friends and colleagues.
did a professional, through job.
Thank you, ZEROREZ, for the great service I received yesterday. Your technicians were professional, friendly, and very thorough. I appreciate that they arrived on time and were ready to initiate their work quickly and efficiently. My carpet looks great and I anticipate that it will stay in remarkably clean condition for many months to come. ZEROREZ has become my carpet-cleaning service of choice and I have recommended you to friends and family and will be happy to continue to do so. You do not oversell your product or your staff, which is refreshing in this day and age of grandiose promises and less-than-professional results! Thanks for making my home a little "homier" with your great cleaning expertise!!!!
Everyone was professional, especially the technition. He really tried to remove some tough spots and I was very pleased with the outcome. I waited for everything to dry and it is clean and fluffy again!
Our technician was great. Nick did a great job expaining the services Zerorez could offer and explained the importance of our different options and how they coincide with our goals. He was very personable and professional. He left our hgouse smelling great! Thank you :)
The carpet stays clean longer compared to other services.
My carpets look new and I had no idea the grout was pink and not tan LOL
Your company does an extremely good job & your peeps are awesome
The service's offered are at amazing price and the technician cleaned my carpets both effectively and efficiently within 45 minutes!
Cleaned SUPERBLY with no chemicals! I was skeptical, but empowered water is amazing! Dried super fast, too! Our technician, Nick, was efficient and diligent and cared about doing an above-average job!
I was very impressed with the tech. He was neat in appearance and was very pleasant - he walked me through the process of cleaning the tile and carpet and the pricing which I totally appreciated. Troy worked very close to the estimated time of completing the job. Everything was dry within 6 hours and the carpet was left soft with a better than a new look. I agree with Maria of KOOL radio station, I would highly recommend Zerorez to my neighbors and friends. Thank you!