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based on 85329 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Product did a great job cleaning some carpeting that I thought could look clean again. Also, a sample was done on some of our kitchen tile grout. I was amazed and plan to havezerorez clean my kitchen floor as well. No chemical odors.
2 hour appointment window with a 15 minute call before the technician arrived.
Excellent job!!!! And no odors or residue!
Zerorez is amazing!!! The urine smell is completely out of my carpet and it looks awesome now!!! Jerome was fantastic!!! Wonderful customer service.
No smell. Easy to schedule.
I was really impressed on how clean my carpet was after you technician was done.
Both Mike and Joe were very professional and also Joe I explained the uses for the empowered water, which I bought the first time I used ZeroRez. My carpet looks like new, dried quickly and soft. Very pleased
Your tech arrives on time, explains what he is going to do, then does it. Leaves us with clear instructions about what we need to do the first day, and how to keep better care of our carpet. Also he was polite, patient, and attentive to all our questions.
The carpet looks great, and doesn't crunch like other have left our carpets.
Like the cleaning service technique, great svs. yesterday with Brian being the best service tech ever since using ZeroRez for over 5 yrs.
Our carper looks refreshed, the nap is pulled up.
FRIENDLY, ACCOMODATING, THROUGH
The service was very expensive for the amount of space that needed to be cleaned. Even with considerations for the spots made by my pets, it was significantly more than I had
paid in the past for the same results. However, I did apprecaite the attention to scheduling.
fast and clean
Technicians were professional, polite, thorough, explained process well. Appreciate the "no soap residue" method. Supplied their own water (water in this area is notoriously poor.)Would definitely recommend to others.
I told the person on the phone I scheduled with the reason I needed service, because of dog urine in my carpet. I was quoted approx. $145. Well when the tech got there it was explained that there was a different procedure that I would need and it ended up costing me $400, big difference from what you advertise and make a person feel over the phone. WAS NOT THE SERVICE TECHS FAULT, HE WAS AWESOME! But miscommunication and improper answers and suggestions or what it could be in terms of cost when told we had a dog urine carpet issue to the phone schedulers needs work.
Results - my carpets looked and smelled clean!
Keeps carpets cleaner longer.
The finished product was worth the expense.
The employee was clean and neatly dressed and explained the process clearly. I also like that there was no chemical smell.
Great that you use no chemicals to get my carpets so nice and clean. Casey was just awesome. I enjoyed her very much. Will make a point to ask for her next time you clean my carpets. By the way, my kitchen tile came out beautiful too.
Friendly technicians. Thorough and great attention to detail.
I love that my carpets look almost new again and that I don't have to clean them myself to know a good job has been done.
neat, clean, and efficent
Carpet doesn't look cleaned. I know you guys have agreed to reclean it, but I am not impressed.
The “green” quality of your products are essential to in these days of increased toxicity.
Sean/Shawn was very efficient, knowledgeable and personable.
Thank you for being an excellent service oriented company.
Polite and knowledgeable technician. Amazing results
Nick was great, he cleaned, locked up. Your techs are very polite and professional.
Great customer service.
No odor, very clean. Dried quickly. Carpet is like new!

The workers showed me differences in the cleaning process using different chemicals.