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based on 84508 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
professional employees, clean and get the job done
My carpets were cleaned welll in a reasonable time-frame. I could do without the "sales pitch" for the high ph water product and protectant. I don't mind the offer, but I do mind someone trying to "sell" me.
Guys that were here were very nice and professional. did a great job
I think you have the very best team. Sean, the carpet cleaner was beyond efficient, polite and just like family. Every telephone person was informative, patient and helpful.
Thank you
The guys are fast and friendly, know what they are doing and the job always comes out great....I don't use anyone else....
Your tech was professional. The job was excellent. I was very pleased with the work that was done.
Clean, professional. Wanting to please the customer.
I like the fact that the service men are always professional, clean, and work hard to get the job done right the first time! The gentlemen that recently cleaned our carpets, Zach and Brian, were great. We had some stinky/messy spots and they carefully removed them! Thank you!
Great job!!
Few chemicals
The tech was on time, & called ahead. The carpet & tile look much better.
The carpet did stay damp longer than we expected.
No chemicals and very friendly.
Absoulty love everything I want to stay on a cleaning schedule. Jace was completely professional a great man to represent your company
1) Reminder calls for appointment
2) Great tech, this was the second them we had Sean out, (we requested him, and will again).
He did a great job, didn't try to "push" anything, (I hate when someone comes over to do something, and before they are even in the door, they try to upsell some other product/service). He is also very knowledgeable about his product and service, (obviously well trained before he was let loose to deal with clients on his own). He even remembered everything about us and our house from when he was out last year! Great guy, very happy, good attitude and had no problem when WE asked him for additional services at the last minute. As an owner of a construction company, I can really appreciate a good, hard worker who is also cheerful and happy to be doing what he is doing. I noticed he is very careful in what he is doing, (protecting furniture, door jambs, and adjacent wood floors), and not taking any "short cuts".
3) Product is great also, carpets were dry in no time, with no residue. Tile grout came out looking as good as new, from 6 years ago.
You have a great business model, keep up the good work!
Best Regards,
Paul Baron, President
Baron and Associates Construction
Nick represented Zerorez very well. He explained the charges to me item by item and performed an excellent cleaning of my carpets and tile. He was careful to protect my interior from the hoses and cleaned up everything so I didn't even see a trace of him being there. The carpets and tile came out very clean. I am very satisfied and will use Zerorez for the upper floor of my house in a few months. Thanks Nock and Zerorez.
Jade was very knowledgeable and friendly. He kept us informed of what he saw and recommended. He was thorough.
We appreciate his high level of service.
Efficient, friendly technician. Result looks great
We had travertine and carpet cleaned. Fantastic!!! Pretty and clean!
Efficient.
Prompt, professional technician. Carpets looked wonderful!
Friendly, professional, and knowledgable staff. From the moment I called I received excellent customer service. They made scheduling easy and all communication between the initial call and my service went so smoothly. I was impressed and you could tell they really pride themselves on treating people right. I love that they kept me in the know the whole time, especially for the arrival window. The technician, Jeff, was great too. He exceeded my expectations and my carpets look and feel fantastic. I'm so glad I went with Zerorez.
Every person I worked with was very friendly and helpful. The technician was efficient and thorough.
Friendly technicians. Great service. Prompt. Nice soft carpet. They cleaned our outdoor furniture and it's great now.
Very satisfied. This was our 2nd time using you people this year.
They are a great team and have a great product. Andrew explained everything and I was pleased with the end result!!
No chemicals. No smells.
I like that the product is safe for my family members with breathing problems. I also like that the cost is upfront, no surprises.
On time, thorough, good communication.
Carpets came out clean and stains didn't come back a day or two later.
How well the tile came clean.