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based on 85340 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The results - clean carpets and tile.
Prompt and courteous technicians. Job very well done.
I like that the house didn't smell like harsh chemicals.
Professional
I have been extremely happy with your service every time I've used you, up until this last appointment. On this last appointment, I was very disappointed with the results. The fellow who came to clean was on time and was nice, but there were some big problems with the service. First, although you have successfully cleaned my non-carpeted floor areas in the past, when he arrived he first claimed that my floor type could not be cleaned and I must be mistaken about them being done previously. Then he called someone back at the office, and said ok he would do them. All he did was spray a little fluid on them and wipe that up, though, and the floors looked NO DIFFERENT afterwards. I had to call the office and ask to have him come back to re-do them, and he did the same poor job on them the second time. As to the carpet, they looked okay but not at all as clean as you have done them in the past and they looked dirty the next day when they were fully dry. I am torn about using you again. I have been SO pleased previously, but I would never want that same fellow coming back to clean my carpets/floors.
Try to extract more of the water from carpet. It stayed wet a long time.
Friendly representative, good work
Had problems when setting-up the appointment. When I first spoke with scheduler stated I needed an afternoon time. Two days before the appointment was given a window of 8:00 am - 10:00 am. They made a change and gave me a 1:00 pm - 3:00 pm window. The technician showed-up at the house at 9:45 am and left because no one was home. Had to call and reschedule, but they came out the same day at 2:30 pm.
The people you send out to do the job are very good and also friendly .
I like that there's no soaps detergents and chemicals that attract dirt. Your technicians always do a great job, are professional and knowledgeable. My carpets and tile look wonderful. thank you.
Prompt, on time, courteous, good results
I kept hearing about Zerorez from Ben and Matt on the radio and I was
having a surprise 60th for my Husband so I tried you! Adam was great and
really did a terrific job with my carpets. When I can I am going to have him
come back and do my travertine and sofa! You do it all!
Easy to schedule, technician was friendly and experienced. Thanks!
Great technician! The floors turned out very well.
Friendly tech doing a through job. I will be a repeat customer.
the technician was thorough and courteous. The results were fantastic!! My carpet looked almost brand new after he was done! :)
Chemical Free, and exceptional Service.
Promptness of your service techs and the kindness
Timely professional service, got the job done well
The carpets look amazing and your representatives were so helpful and friendly!
on time serviceinformation that was provided at the end of service was very helpful
Friendly, efficient service. James Chase did an excellent job for us. Thanks.
It cleans well and is kind to the environment.
I really appreciate your service men. They have always been very accommodating and professional, friendly too!!
The customer service exceeded my expectations. Tyrone was friendly and helpful. He spent time with me to explain the process and even provided tips for cleaning up spills and accidents properly between cleanings.
Friendly staff, very helpful. He took the time to explain products and what they do. He did an excellent job, carpet looks and smells a 100% better
Quality, zero residue, professionalism of the staff, timeliness of making appointments & on time arrival of staff
Carpet gets nice and clean and stays that way longer. People who clean are nice and polite and efficient. They explain what they are doing and why.
I like that Zerorez can do a fantastic job of cleaning carpets without using chemicals. I am also impressed with the efficiency and professionalism of your technicians.
Our technician, was friendly and professional. He was efficient and did a thorough job.
Got an appt right away, when needed. Zerorrez was very informative, told me everything I needed to know, then sent me an email confirming everything they told me. The guy that cleaned carpets was very good, too. He did a great job, was courteous, respectful and efficient.