What our clients think of us!

Everything

All personnel were very courteous and helpful. My carpets and tile look beautiful. Luis, our technician, was helpful to explain all processes and he was very careful while working.

smells great, professional personal folks

I will never accept a 5pm appointment again. The carpets were given a "once over" and it took 24 hours to dry. Even in this cool weather, I thought that too long. Also, two very small spots (the only two spots in the entire house) are still visible. and Why can no carpet cleaners take care of the perimeter?

James was great. The pet smell is now worse than ever, it hits you in the face walking in the door or up the hall way or into the dining room. For $400 I expected more. I have purchased a carpet cleaner and am hot water rinsing the areas that don't pass the smell test... what a waste of hard earned money --- First name removed in Scottsdale

everything.

The carpet and mattress were beautiful, however, I was quoted a price on the phone that was not the amount I was charged. I do not do business with dishonest people and I will tell everyone I know not to use your service. Do not plan on being in business very long if that is the way you will conduct your business.

Reasonable price.

Does an EXCELLENT job at stain removal!!!! I won't use any other professional carpet cleaners.

No harsh chemicals. Technician was well mannered.

Worked well, ease of scheduling

Carpet and upholstery cleaning is done very well. I had a couch/loveseat cleaned and the cleaning was very thorough-much more thorough than you did last year for same furniture. Some companies claim to be able to remove pet stains/red stains on carpet and your radio adds also talk about it. Unfortunately your products are not able to do that well on these types of problems. Also, it would be nice if you had something to leave with customer for DIY spot cleaning for those small problems that come up right after the carpet has been cleaned. I've also heard your radio ads refer to this.

Good product and service

Environmentally safe

This is the second time we have had Zerorez clean our carpets and we have been super pleased each time with both the products and services.

Carpets were cleaned great - product is green. Our tech was extremely friendly and helpful.

On time and great work. Did not introduce himself by name.

No residue and the carpets come very clean!

I had the entire house carpets & tile & furniture done and that was accomplished in approx 3-4 hours--amazing. The technician was both professional and friendly. All services received were as promised. The carpet/upholstery did stay damp longer than I expected, but nothing excessive--I'm extremely pleased

Amazing is all I can say! I never thought the carpet would actually come Clean and it did! The associate did an excellent job and was a pleasure to have in our home. This is important as bringing workers into a private residence can be ununeasy at times.

He was courtes, friendly and knew his product which gave us more hope that it just might work.

His name was Zach and we give him great kudos for being a real nice fella to be a round. Polite too, I might add :)

I may have to call back for more cleaning and the remodel crew got it kinda dirty.

Thanks, First name removed

I bought a gift card for my sister and it was a super easy process

You don't use soap so there is no residue left. My floors look awesome!

Wonderful customer service. Carpet looks great!

It turned out really well and Steve did a great job for us!

The service rep really sold me on the fact that he could get the cat and dog urine smell out of the carpet. He was so convincing that I opted not to replace the carpet. The treatment was done on Thursday and it is now Sunday and the house smells worse than it did when he started his treatment. He put a blower in the room where the dog smell was coming from and the carpet is now dry. He did NOT put a blower in the main problem room where the cat smell was and the carpet is still damp. The rep was supposed to call me after the treatment and I never heard anything back. I also called customer service and was supposed to receive a call from you customer relations support team and I never heard back. At this point, I am going to dispute the charge to my credit card because there is no way I should be charged prior to the service being complete. Once this matter is taken care off you may charge my credit card accordingly.

You're service was superior and my time looked amazing!! You're tech was very informative and made great recommendations that I really appreciated!!

Your service tech, David, did an excellent job, but I was a little disappointed that the heavy traffic areas did not come out as good as I had expected. I did like the fact that there weren't any chemical odors. I know the weather was not in my favor, but the carpets this afternoon are still a little damp and I will wait till tomorrow to move back the furniture.

From the phone call to the day of the appointment Zerorez was on top of it!! Called before arrival like they said they would. The Technician was very professional and was in and out in 1 hour also like he said he would. My carpet turned out better than I hoped it would!! I will definitely use them again in the future and have already recommended them to friends and co-workers!!

We are very happy with the re-do performed by Mike.
He returned the condition of our carpet back to what
we expected the first time. We will recommend your
firm to others because you tried very hard to keep
us happy and do the right thing with our carpet.
We sincerely hope that next time we can get it done right the first time and appreciate your follow up.

1. Arrived on time. 2. Quality work. 3. Efficient.