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based on 84536 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time and great job.
no chemicals or soaps
I loved the fact that there was no smell of chemicals, the rug dried very quickly and the technician was excellent; you could tell he took pride in his work and he worked very hard to achieve it. It was courteous, friendly, polite and very nice. I will use you again and recommend you to my friends.
My tech went above and beyond to make sure I had a great experience! He was on time, professional and courteous. My carpets looked great!
Thank you!
We are very pleased with the way the empowered water cleaned our carpets. I also loved how quickly the carpets dried. Our technician arrived on time and worked very hard to do a thorough and professional job.
He came early and was quick in doing the job
Came as promised, did work as promised
On time, knowledgeable about what he was doing, did a great job.
Our Service Tech was professional and polite. He ensured we were pleased with the service before leaving. I really like how the carpets look.
Great customer service over the phone and at our home. We had our tile and carpet cleaned throughout the house. Results were fantastic, we will definitely use Zerorez again.
Easy to make appt., tech on time, tech professional and personable,tech did great job. My carpets look great and I am happy with their services.
The details in completion
Very clean and explained everything perfectly.
We will use again in the future.
Responsive to a tight schedule. The technician explains the process and possible side effects. Pricing discussed before service performed. Technician was knowledgeable.
I really liked how clean my carpet looked and how quickly it dried. The technician James Chase was thorough in explaining all the was being done and the cleaning method.He also informed me of the cost so that there was no misunderstanding in what the total would be. He made sure that I was happy in the way the carpet looked after he was done with each room and was very professional.
Thank You,
Name removed
Service technician was very pleasant and walked me through everything.
I have been pleased with the quality of the services provided by Zerorez and the office and field staff are very helpful and well informed
My carpet looks great...so whatever you use must work.
The carpets came out perfect and I don't feel like there was any residues left. I would highly recommended them and will be reusing them as needed.
There was no oder after cleaning the carpets, as I thought there would be since no chemicals were used. The carpets look great the service was fast and quick drying. They allowed me to pay over the phone since I was not here. When they said they would call they did... Overall I was. 120% happy and would use u all again...
Our service tech, Brian, arrived on time, explained the process thoroughly, gave us an estimate & once OK'd he went to work. Neither our tile or carpets had been deep cleaned for 16+ years yet Brian brought them back to almost new condition. My wife and I are pleased with Zerorez & will definitely recommend them to those we come in contact with.
No chemicals. People helpful.
I do have an observation concerning my area rug that was cleaned. Cleaning was ok, however, I was told it would take 2-3 days. When I called Z I was told that it would be a week or two. Maybe I misunderstood the tech, but just saying.
The service was scheduled promptly and the staff was courteous. Luis, the technician, arrived on time and did an efficient cleaning on 3 rooms of carpet, a sectional and an area rug. He ended the service call with a quick run down of what he did and if there were any issues still pending. I will call Zerorez again.
Kevin Randolph worked very hard and was very attentive to details.
No soap
Professional service and the carpets look great!
The cleaner did an excellent job except for one bathroom, other than that he was great. The service was very good and we would use you again.
We had a high traffic area in a hallway that was of some concern. It cleaned up really nice, and looks perfect. Technician (Kevin) was on time and did a good job. Thank you
Quality product and quality techs. My only disappointment is the price.
Great customer service and carpet's look like new.