Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87386 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 11, 2015 — Rated 10 out of 10 by P.B. Zerorez Phoenix
What do you like about our products and services?

Carpet isn't still its fluffy. I forgot the guy that came out I was very pleased with his customer service.

Report a concern   October 11, 2015 — Rated 9 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

No soaps, and professional service

Report a concern   October 11, 2015 — Rated 10 out of 10 by Mike Settles Zerorez Phoenix
What do you like about our products and services?

Your technician was on time, courteous, and very professional. I would definitely recommend zerorez to all of my friends and family

Report a concern   October 11, 2015 — Rated 3 out of 10 by D.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpet looks great when the guy cleaned it but by the next morning a lot of the spots were back already listening to John Jay and rich rave about you guys is why I called mine aren't even pet stains and they're already back so I don't know that I would recommend you guys for $143 I could have done the same job myself

Report a concern   October 11, 2015 — Rated 10 out of 10 by W.M. Zerorez Phoenix
What do you like about our products and services?

Great job and quick service! Thank you!

Report a concern   October 11, 2015 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

The entire process was simple and quick. The technician did a wonderful job and everything came out great. I had 2 couches, 1 love seat, a set of stairs and my livingroom carpet done. When everything dried it was soft to the touch. My carpet wasn't crispy feeling like it was when other companies had cleaned it. You guys are awsome! Thank you. First name removed.

Report a concern   October 11, 2015 — Rated 10 out of 10 by Meg Palermo Zerorez Phoenix
What do you like about our products and services?

Customer service

Report a concern   October 11, 2015 — Rated 10 out of 10 by Kimberly Cavinder Zerorez Phoenix
What do you like about our products and services?

Technician

Report a concern   October 11, 2015 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

Tech was great

Report a concern   October 11, 2015 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

My carpets always look so clean in spite of being old. I tell everyone you are the only ones to have come to clean for them. Thank you

Report a concern   October 11, 2015 — Rated 2 out of 10 by R.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Although our technician was knowledgable and pleasant, the result of the cleaning process left my carpets and chairs looking no different than before the cleaning..."wear" area and more soiled areas looked as dark ,if not more so, than prior to the cleaning. I don't think there is any way to "make it right" .

Report a concern   October 11, 2015 — Rated 10 out of 10 by N.W. Zerorez Phoenix
What do you like about our products and services?

Prompt and courteous friendly
Knowledgable

Report a concern   October 11, 2015 — Rated 10 out of 10 by C.E. Zerorez Phoenix
What do you like about our products and services?

She explain each step and what to expect after she finished the cleaning the carpet.

Report a concern   October 11, 2015 — Rated 8 out of 10 by J.F. Zerorez Phoenix
What could we do to improve?

You don't move furniture and for that reason I could not recommend you to any older friends.

Report a concern   October 11, 2015 — Rated 10 out of 10 by Deana Hatcher Zerorez Phoenix
What do you like about our products and services?

The young man who showed up at our door was very professional and thorough. He explained what he was going to do and worked quickly and effectively. There was a problem with him being unable to clean our tile because of a previous sealer on it and he worked very hard to explain why and make the situation right.

Report a concern   October 11, 2015 — Rated 9 out of 10 by T.G. Zerorez Phoenix
What do you like about our products and services?

Technician was very nice and professional.

Report a concern   October 11, 2015 — Rated 8 out of 10 by G.W. Zerorez Phoenix
What could we do to improve?

a little to pricey on spot treatmemts

Report a concern   October 11, 2015 — Rated 10 out of 10 by B.K. Zerorez Phoenix
What do you like about our products and services?

Technician was polite & thorough.
Appointment was made & was on time.

Report a concern   October 11, 2015 — Rated 10 out of 10 by S.Z. Zerorez Phoenix
What do you like about our products and services?

the service and the promptness of the people who show up.

Report a concern   October 10, 2015 — Rated 0 out of 10 by C.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Your price was too high for the services I received. The pet stains are still visible. The area rug still looks dirty. And I didn't have two other area rugs done because of the price quoted. I'm not sure how it is you can clean three rooms for $129 but you want $1.50 a sf for an inexpensive 5x8 nylon area rug x3.

Report a concern   October 10, 2015 — Rated 10 out of 10 by Konni Moore Zerorez Phoenix
What do you like about our products and services?

Love how really clean and how friendly the service people are. Will always continue to use Zerorez for all our household cleaning.

Report a concern   October 10, 2015 — Rated 10 out of 10 by M.G. Zerorez Phoenix
What do you like about our products and services?

Reasonable price, courteous service, job well done

Report a concern   October 10, 2015 — Rated 8 out of 10 by K.M. Zerorez Phoenix
What could we do to improve?

Cost. I cleaned my tile and carpet during September because carpet and tile were the same price including sealing. When he arrived though I found out that since my tile was travertine it wasn't included in free sealing. I should have been told that when I received a quote. If the woman on the phone would have told me that I would have shopped more comparing prices. I started with a $470 quote and ended at $990.

Report a concern   October 10, 2015 — Rated 6 out of 10 by J.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We have been 100% happy with ZeroRes in Oregon and here until this time. Our carpets were left very wet and parts are still not dry. That has never happened. I paid $10 each for rugs from our motor home that are only six months old and were custom made. They only had daily wear and it looks like a couple of them were never cleaned. Last time the ZeroRes employee was able to get out really bad spots.

Report a concern   October 10, 2015 — Rated 10 out of 10 by J.Y. Zerorez Phoenix
What do you like about our products and services?

The tech did an excellent job of cleaning my carpets. I like that the product is chemical free.

Report a concern   October 10, 2015 — Rated 10 out of 10 by L.F. Zerorez Phoenix
What do you like about our products and services?

Very clean, quick service. Very nice person who explained everything

Report a concern   October 10, 2015 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

Works well, less chemicals

Report a concern   October 10, 2015 — Rated 10 out of 10 by R.C. Zerorez Phoenix
What do you like about our products and services?

No smell when it's done other than clean smell! No chemical smells

Report a concern   October 10, 2015 — Rated 10 out of 10 by Dan Streeper Zerorez Phoenix
What do you like about our products and services?

Effective,professional,quality work through a great tech, Andrew.

Report a concern   October 10, 2015 — Rated 9 out of 10 by J.F. Zerorez Phoenix
What do you like about our products and services?

leaves carpet clean


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