Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84544 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 20, 2015 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Efficient, prompt, professional and through.

Report a concern   June 20, 2015 — Rated 9 out of 10 by C.D.B. Zerorez Phoenix
What do you like about our products and services?

Great service clean carpets

Report a concern   June 20, 2015 — Rated 10 out of 10 by D.P. Zerorez Phoenix
What do you like about our products and services?

No soaps or chemicals. Trained and knowledgeable staff.

Report a concern   June 20, 2015 — Rated 10 out of 10 by Shari Paris Zerorez Phoenix
What do you like about our products and services?

Healthy, clean and a friendly and knowledgeable carpet cleaning technician.

Report a concern   June 20, 2015 — Rated 10 out of 10 by Z.T. Zerorez Phoenix
What do you like about our products and services?

The tech was very knowledgeable and helpful and my carpets look amazing.

Report a concern   June 20, 2015 — Rated 10 out of 10 by K.C. Zerorez Phoenix
What do you like about our products and services?

I like how rapidly the carpet dries and how great it looks.

Report a concern   June 20, 2015 — Rated 7 out of 10 by D.N. Zerorez Phoenix
What could we do to improve?

The carpets were crunchy, which I thought was one of the highlights of your company to not happen.

Report a concern   June 20, 2015 — Rated 10 out of 10 by C.W. Zerorez Phoenix
What do you like about our products and services?

Quick drying and leaves no messes behing

Report a concern   June 20, 2015 — Rated 10 out of 10 by Carrie Terrell Zerorez Phoenix
What do you like about our products and services?

This was my first time using this service. I liked the honesty of the technician and promptness of his arrival. Though my carpets had previously been cleaned prior to your service I wasn't sure what type of results I would receive with this cleaning. I was hoping for dog odor removal but found that wasn't the case. All in all, I would still use this service again.

Report a concern   June 20, 2015 — Rated 10 out of 10 by Jessica Ruzicka Zerorez Phoenix
What do you like about our products and services?

The company stands behind their service 100%. Everyone I spoke with was courteous and professional.

Report a concern   June 20, 2015 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

My carpets look really clean although some of the spots are reappearing. Overall I am happy with the results.

Report a concern   June 20, 2015 — Rated 5 out of 10 by S.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I was actually very satisfied with the work that was completed. However, there was a miscommunication about the price. I called to discuss my concern and was told that it would be called back the next day (Thursday). It is now Saturday and I have not received a response.

Report a concern   June 20, 2015 — Rated 10 out of 10 by R.E. Zerorez Phoenix
What do you like about our products and services?

My carpets are clean and the price was fair.

Report a concern   June 20, 2015 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

The technician was very polite and focused on cleaning the tile and carpet. He did an excellent job. Thanks.

Report a concern   June 20, 2015 — Rated 10 out of 10 by K.D. Zerorez Phoenix
What do you like about our products and services?

Keith explained all services in detail and did a great job! Thanks!

Report a concern   June 20, 2015 — Rated 10 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

always wonderfully clean carpets and great technicians

Report a concern   June 20, 2015 — Rated 10 out of 10 by K.N. Zerorez Phoenix
What do you like about our products and services?

Our carpet and tile look amazing after the cleaning.

Report a concern   June 20, 2015 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

CARPETS LOOK GREAT, GREAT CUSTOMER SERVICE. THIS IS THE 3RD TIME WE HAVE USED ZEROREZ AND STILL HAPPY.

Report a concern   June 20, 2015 — Rated 10 out of 10 by P.H. Zerorez Phoenix
What do you like about our products and services?

The carpets are clean and soft after being cleaned. Your employees are always polite and they are very professional.

Report a concern   June 19, 2015 — Rated 10 out of 10 by R.H. Zerorez Phoenix
What do you like about our products and services?

Professional, knowledgable technician, Andrew Y. Did a great job

Report a concern   June 19, 2015 — Rated 10 out of 10 by R.R. Zerorez Phoenix
What do you like about our products and services?

The cleaning is thorough and leaves a lasting clean carpet. The scheduling process is easy, the follow-up good. The technicians are polite, efficient, capable and while they make you aware of additional products and services, there is no hard sell. We have used you twice; we will use you again.

Report a concern   June 19, 2015 — Rated 10 out of 10 by L.W. Zerorez Phoenix
What do you like about our products and services?

The tech was super informative about what he was doing. He was quiet, clean and early! The carpets look like new!

Report a concern   June 19, 2015 — Rated 10 out of 10 by Kathy Plonka Zerorez Phoenix
What do you like about our products and services?

My carpets stay clean for a very long time once you have done them. I was having to get them done every 4 mos. with other services, once I got hooked on Zerorez they stay clean up to a year. Plus booking is so easy and quick.

Report a concern   June 19, 2015 — Rated 10 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

Great job!....
Read my Email sent to your Info @ zerorez..

Report a concern   June 19, 2015 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

We have never had a problem with scheduling your service, your response has been very quick. Good working attitude by your service pros too.

Report a concern   June 19, 2015 — Rated 8 out of 10 by E.M. Zerorez Phoenix
What could we do to improve?

Cleaning machine broke down, had to wait an hour for technician to drive back with another one so the cleaning more or less took up a whole day.

Report a concern   June 19, 2015 — Rated 6 out of 10 by N.J.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

There seems to be lines of dirty vs clean now.

Report a concern   June 19, 2015 — Rated 0 out of 10 by S.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The technician who came did not have the experience necessary to assess my specific situation. Thus, the tile floors were not cleaned. We just had an experienced technician with a different company come to our house in order to assess the floors. His conclusion is that we have a grout haze. He is going to come back, do a test, and then decide how to clean the floors. He is confident that his service will produce better results than ZeroRes. I had never used your company before, and after my experience, would not be able to recommend it. I believe your technician had very little experience and no knowledge of what to do. Although, he was very nice.

Report a concern   June 19, 2015 — Rated 7 out of 10 by C.N. Zerorez Phoenix
What could we do to improve?

The time spent on the work, seemed like it was done rather quickly and could still see the water coming up was not clear

Report a concern   June 19, 2015 — Rated 10 out of 10 by C.D. Zerorez Phoenix
What do you like about our products and services?

FIRST, your techician Trey. He was COURTEOUS, PROFESSIONAL, KNOWLEDGEABLE AND FRIENDLY, which is a rarity these days. SECONDLY, the service you provide is EXCELLENT...the final results are SUPERB! This is the third time we have used ZEROREZ and we will continue. THANK YOU!


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