Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85354 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 17, 2015 — Rated 10 out of 10 by A.L. Zerorez Phoenix
What do you like about our products and services?

Really friendly! Quick and efficient!

Report a concern   August 16, 2015 — Rated 10 out of 10 by Thomas Thayer Zerorez Phoenix
What do you like about our products and services?

I have used other carpet cleaning services in the past and I was always disappointed, I was truly shocked to see the results zerorez provided , I will definitely call them again great!!!

Report a concern   August 16, 2015 — Rated 10 out of 10 by M.C. Zerorez Phoenix
What do you like about our products and services?

Dillon was awesome... He was very professional and explained everything he was going to do. After he was done which didn't take long at all, my carpets looked brand new. My carpets weren't soaked when he was done just slightly damp. I love that because it doesn't take them forever to dry. I would recommend zerorez to my friends and family in a heart beat and tell them how professional the staff is!! Thank you dillon!

Report a concern   August 16, 2015 — Rated 9 out of 10 by G.D. Zerorez Phoenix
What do you like about our products and services?

Technician worked very hard to satisfy customer. It was a very hot day.

Report a concern   August 16, 2015 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

it was excellent service and it came out clean and fresh

Report a concern   August 16, 2015 — Rated 10 out of 10 by A.D. Zerorez Phoenix
What do you like about our products and services?

Quality customer service.

Report a concern   August 16, 2015 — Rated 9 out of 10 by Y.P. Zerorez Phoenix
What do you like about our products and services?

Service people were knowledgeable and explained everything. Tile looks clean. Price was reasonable.

Report a concern   August 16, 2015 — Rated 10 out of 10 by Diane Loftus Zerorez Phoenix
What do you like about our products and services?

Paul was awesome and so professional ! Our carpet, couch and recliner look like new ! We are hooked on Zerorez

Report a concern   August 16, 2015 — Rated 10 out of 10 by Julia Keene Zerorez Phoenix
What do you like about our products and services?

Fantastic service and quality

Report a concern   August 16, 2015 — Rated 10 out of 10 by A.H. Zerorez Phoenix
What do you like about our products and services?

Dylan M. was fantastic and did an outstanding job. Carpets look great.

Report a concern   August 16, 2015 — Rated 10 out of 10 by Rich Balluff Zerorez Phoenix
What do you like about our products and services?

Kevin Hatch was courteous, knowledgeable and competent. We appreciated his work and his friendly persona.

Report a concern   August 16, 2015 — Rated 10 out of 10 by E.W. Zerorez Phoenix
What do you like about our products and services?

That it is 100% natural.

Report a concern   August 16, 2015 — Rated 8 out of 10 by D.H. Zerorez Phoenix
What could we do to improve?

Scheduling. I received a call that service would be a hour later than sceduled, tech arrived more than 2 hours later (8:15pm)

Report a concern   August 16, 2015 — Rated 10 out of 10 by L.R. Zerorez Phoenix
What do you like about our products and services?

My carpets have never looked so clean. Also bought your alkaline water and it cleaned my natural sone floor better than ever

Report a concern   August 16, 2015 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

I have had Zerorez clean my carpets twice now and have been very pleased with the results. They can somehow make the original carpet in my master bedroom (21 yrs old) look like new again! We LOVE Zerorez!

Report a concern   August 16, 2015 — Rated 9 out of 10 by David Lowe Zerorez Phoenix
What do you like about our products and services?

Greta people.

Report a concern   August 16, 2015 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Explained everything very well. very up front about areas they thought may no clean up well.

Report a concern   August 16, 2015 — Rated 10 out of 10 by Shawnee Jarman Zerorez Phoenix
What do you like about our products and services?

We had some spots "re-surface" and Zerorez gave me no hassle about having to come back out and re clean those areas. LOVE IT!!!

Report a concern   August 16, 2015 — Rated 10 out of 10 by D.R. Zerorez Phoenix
What do you like about our products and services?

Everything! Robert Holt was very professional & did a great job removing the pet stains
from my carpet using only water. In the past, stains from massage oil were also successfully removed without damaging the carpet. I like having clean carpets withOUT
the crunchy soap residue and without dangerous chemicals.

Report a concern   August 15, 2015 — Rated 10 out of 10 by Carlie Van Slambrouck Zerorez Phoenix
What do you like about our products and services?

My carpet is just beautiful. It is clean and virtually stain free. It was so bad before the cleaning that I had little expectation of it looking so good. The technician that did the work, Robert Holt, was just wonderful. He explained everything to me before hand and as he went along with the work. He was experienced and courteous. He was especially concerned with safety hazards on my behalf. This is the second time I have used your service and intend to continue to do so.
Thank you, Carlie Van Slambrouck

Report a concern   August 15, 2015 — Rated 10 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

Skylar was very professional and personable and his suggestions were also reasonable. I enjoyed the service and will use zerorez again

Report a concern   August 15, 2015 — Rated 10 out of 10 by T.M. Zerorez Phoenix
What do you like about our products and services?

No chemicals, very fresh clean smell with completed awesome stain removal.

Report a concern   August 15, 2015 — Rated 5 out of 10 by J.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I do not have much experience with carpet cleaning but the entire house was done in less than one hour, the few stains that I did have remain unchanged, I felt like more time could have been spent on it, the rest of the carpet looks better. The technician was professional and personable.

Report a concern   August 15, 2015 — Rated 10 out of 10 by M.F. Zerorez Phoenix
What do you like about our products and services?

Product Quality and Personel!!!

Report a concern   August 15, 2015 — Rated 10 out of 10 by R.J. Zerorez Phoenix
What do you like about our products and services?

You did what you said you would do and the results were great.

Report a concern   August 15, 2015 — Rated 10 out of 10 by T.E. Zerorez Phoenix
What do you like about our products and services?

Friendly professional staff and top quality work

Report a concern   August 15, 2015 — Rated 0 out of 10 by J.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Charging $2/sq. ft for rugs to clean when they took exactly 7 minutes to clean was ridiculous. I had 2 rugs and was told it would be 100 sq. ft. I understood the cost - just not that the time it would take to clean it was 7 minutes start to finish. So $200/ 7 minutes is a great hourly rate if you can get it - rest assured you will never get it from me again and I will be sure to warn everyone I talk to about this gimmick.
Technician was a bit creepy and didn't put near the effort in as the last time I used your company - and I was thrilled last time with the information provided and the effort made even if we didn't have the best result (cleaning a rental house with major pet issue).

Report a concern   August 14, 2015 — Rated 5 out of 10 by T.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I realized that this time, I see the same spots coming back in certain areas that were there originally. I pointed everything out and told the guy. It looked great the first 3-4 days, now things have been showing for a day or so.

I don't understand why it is happening?

Report a concern   August 14, 2015 — Rated 9 out of 10 by C.Q. Zerorez Phoenix
What do you like about our products and services?

Very quick response time, professional and excellant results.

Report a concern   August 14, 2015 — Rated 9 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

I like that there are no chemicals used to clean the carpets. We have not personally had our carpets cleaned professionally and we are impressed. Thank you.


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