Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85354 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 24, 2015 — Rated 10 out of 10 by Marge Reynolds Zerorez Phoenix
What do you like about our products and services?

Reliable. On time. Professional technicians. Carpets dry more quickly.

Report a concern   August 24, 2015 — Rated 10 out of 10 by C.R. Zerorez Phoenix
What do you like about our products and services?

I like the fact you're a "green" company. When the gentleman was done with my carpets they had a nice clean look and feel to them.

Report a concern   August 23, 2015 — Rated 10 out of 10 by S.J. Zerorez Phoenix
What do you like about our products and services?

The guy that cleaned the carpet was excellent, kind, trustworthy and knew his product. He seemed to really like his job. Your best advertisement are your employees. Each one who has done my carpet is great.

I have recommended your service and others are as happy with it as I am!

Report a concern   August 23, 2015 — Rated 10 out of 10 by P.G. Zerorez Phoenix
What do you like about our products and services?

Why do the spots that I had now yellowish in color? I had the protection put on for the traffic areas. Does that make it turn yellow? Are your products different? I would highly recommend Hayden

Report a concern   August 23, 2015 — Rated 7 out of 10 by P.G. Zerorez Phoenix
What could we do to improve?

The guys work hard and do a good job. There is a problem with the way the bids are done. A quote being given over the phone and then your representative coming out with a more aggressive approach to measuring and bidding gives the consumer the feel that there is a significant motivation/incentive to upsell your product rather than a genuine interest to serve the clients needs at fair market value for services performed. This is consistent with the experience of my wife's office and reviews online. You guys are doing yourselves a disservice with this model. I, likely, will have 2-3 estimates orior to having further interactions with you guys. I currently feel that i would have received a better deal had i followed my traditional approach of several bids before allowing work to be done. this is not a business model that has longevity/loyalty in mind.

Report a concern   August 23, 2015 — Rated 10 out of 10 by Marsha Harpstrite Zerorez Phoenix
What do you like about our products and services?

Like the great customer service. The tech was great and the corner protectors were a nice surprise.

Report a concern   August 22, 2015 — Rated 10 out of 10 by Ellen Rees Zerorez Phoenix
What do you like about our products and services?

First we had our carpets cleaned and they looked fantastic. So when we decided to have our tile all cleaned we decided to go with Zerorez because we were so satisfied with their work. We had Kevin and he did a great job on both carpet and tile. So thanks to all of you for a great job. I am sure that all your service people are as diligent as Kevin is in making sure customers are satisfied. Thanks!!!

Report a concern   August 22, 2015 — Rated 10 out of 10 by A.B. Zerorez Phoenix
What do you like about our products and services?

Kevin Hatch cleaned the carpet the best of any other technician. I will ask specifically for Kevin Hatch for my next project.

Report a concern   August 21, 2015 — Rated 10 out of 10 by E.C. Zerorez Phoenix
What do you like about our products and services?

They were very polite and thorough. They made use I understood everything they were doing and that I was happy with the results. They were also very prompt.

Report a concern   August 21, 2015 — Rated 10 out of 10 by S.A. Zerorez Phoenix
What do you like about our products and services?

Polite, Professional and on time!!!

Report a concern   August 20, 2015 — Rated 10 out of 10 by N.A.J.M. Zerorez Phoenix
What do you like about our products and services?

On time, and efficient

Report a concern   August 20, 2015 — Rated 10 out of 10 by C.I. Zerorez Phoenix
What do you like about our products and services?

My carpet looks fantastic and I hope with no soap used it will not track dirt as before when other carpet cleaning companies cleaned it.

Report a concern   August 20, 2015 — Rated 10 out of 10 by Richard Garness Zerorez Phoenix
What do you like about our products and services?

I am very pleased how easy my carpet came clean. Like new! And that clean lasts 4 times longer than other cleaners.

Report a concern   August 20, 2015 — Rated 10 out of 10 by G.H. Zerorez Phoenix
What do you like about our products and services?

No after smell and carpets look wonderful.

Report a concern   August 20, 2015 — Rated 10 out of 10 by I.V. Zerorez Phoenix
What do you like about our products and services?

What I liked is that no soap or detergents were used to clean the tile and carpet, which would leave a residue if used. The tech took his time going through the whole house and he didnt care how long it will take to get the job done, which was awesome! Very satisfied with everything.

Report a concern   August 20, 2015 — Rated 10 out of 10 by T.K. Zerorez Phoenix
What do you like about our products and services?

Our carpets are actually clean--and the dirt was ground in and old

Report a concern   August 20, 2015 — Rated 9 out of 10 by B.B. Zerorez Phoenix
What do you like about our products and services?

carpet dries quickly.

Report a concern   August 20, 2015 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

My carpets are clean - no residue or crunchy, dried-out carpet.

Report a concern   August 20, 2015 — Rated 2 out of 10 by B.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We have Shaw carpet purchased from Costco and they recommended Zerorez which is the only carpet cleaner we have used. Unfortunately, your product does not remove all of the dirt spots/areas. The last technician was very professional and polite but your product just doesn't clean the carpets the way other carpet cleaners have performed.

Report a concern   August 20, 2015 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

Professional prompt carpet dried fast. Nice feel to carpet great job on tile floor

Report a concern   August 20, 2015 — Rated 9 out of 10 by B.W. Zerorez Phoenix
What do you like about our products and services?

I appreciate the fact that you don't use soap. Your Empowered Cleaning Fluid is superior to all other cleaning products that have been used on my carpets.

Report a concern   August 19, 2015 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

Great friendly service.

Report a concern   August 19, 2015 — Rated 10 out of 10 by P.B. Zerorez Phoenix
What do you like about our products and services?

I like your staff and the fact you do not use chemicals in your cleaning process.

Report a concern   August 19, 2015 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

great

Report a concern   August 19, 2015 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

Our floors look great!

Report a concern   August 19, 2015 — Rated 10 out of 10 by T.S. Zerorez Phoenix
What do you like about our products and services?

Technician was very curtious and informative. I like the fact i was not up sold or pressured to buy extras.

Report a concern   August 19, 2015 — Rated 10 out of 10 by Paul Usher Zerorez Phoenix
What do you like about our products and services?

The technician was very professional. He took very good care of us and left our carpets looking brand new. He offered booties to put on until the carpets dried. Kevin was awesome and because of him I will be a repeat customer and will be requesting him again!!!

Report a concern   August 19, 2015 — Rated 10 out of 10 by Debra Schuster Zerorez Phoenix
What do you like about our products and services?

I loved that it leaves no residue, the carpet looks awesome and I bought the water and love how well it cleans all my surfaces with no streaks

Report a concern   August 19, 2015 — Rated 3 out of 10 by T.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We had a basic cleaning and the stain is still visible (not pet related) and I didn't think the traffic areas had much change in look once the carpet was dry. I was very disappointed as I had talked to other people that highly recommend your company.

Report a concern   August 19, 2015 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

You guys are very friendly and job was a Great!!!


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