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based on 85354 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the fact you're a "green" company. When the gentleman was done with my carpets they had a nice clean look and feel to them.
The guy that cleaned the carpet was excellent, kind, trustworthy and knew his product. He seemed to really like his job. Your best advertisement are your employees. Each one who has done my carpet is great.
I have recommended your service and others are as happy with it as I am!
Why do the spots that I had now yellowish in color? I had the protection put on for the traffic areas. Does that make it turn yellow? Are your products different? I would highly recommend Hayden
The guys work hard and do a good job. There is a problem with the way the bids are done. A quote being given over the phone and then your representative coming out with a more aggressive approach to measuring and bidding gives the consumer the feel that there is a significant motivation/incentive to upsell your product rather than a genuine interest to serve the clients needs at fair market value for services performed. This is consistent with the experience of my wife's office and reviews online. You guys are doing yourselves a disservice with this model. I, likely, will have 2-3 estimates orior to having further interactions with you guys. I currently feel that i would have received a better deal had i followed my traditional approach of several bids before allowing work to be done. this is not a business model that has longevity/loyalty in mind.
Like the great customer service. The tech was great and the corner protectors were a nice surprise.
First we had our carpets cleaned and they looked fantastic. So when we decided to have our tile all cleaned we decided to go with Zerorez because we were so satisfied with their work. We had Kevin and he did a great job on both carpet and tile. So thanks to all of you for a great job. I am sure that all your service people are as diligent as Kevin is in making sure customers are satisfied. Thanks!!!
Kevin Hatch cleaned the carpet the best of any other technician. I will ask specifically for Kevin Hatch for my next project.
They were very polite and thorough. They made use I understood everything they were doing and that I was happy with the results. They were also very prompt.
Polite, Professional and on time!!!
On time, and efficient
My carpet looks fantastic and I hope with no soap used it will not track dirt as before when other carpet cleaning companies cleaned it.
I am very pleased how easy my carpet came clean. Like new! And that clean lasts 4 times longer than other cleaners.
No after smell and carpets look wonderful.
What I liked is that no soap or detergents were used to clean the tile and carpet, which would leave a residue if used. The tech took his time going through the whole house and he didnt care how long it will take to get the job done, which was awesome! Very satisfied with everything.
Our carpets are actually clean--and the dirt was ground in and old
carpet dries quickly.
My carpets are clean - no residue or crunchy, dried-out carpet.
We have Shaw carpet purchased from Costco and they recommended Zerorez which is the only carpet cleaner we have used. Unfortunately, your product does not remove all of the dirt spots/areas. The last technician was very professional and polite but your product just doesn't clean the carpets the way other carpet cleaners have performed.
Professional prompt carpet dried fast. Nice feel to carpet great job on tile floor
I appreciate the fact that you don't use soap. Your Empowered Cleaning Fluid is superior to all other cleaning products that have been used on my carpets.
Great friendly service.
I like your staff and the fact you do not use chemicals in your cleaning process.
great
Our floors look great!
Technician was very curtious and informative. I like the fact i was not up sold or pressured to buy extras.
The technician was very professional. He took very good care of us and left our carpets looking brand new. He offered booties to put on until the carpets dried. Kevin was awesome and because of him I will be a repeat customer and will be requesting him again!!!
I loved that it leaves no residue, the carpet looks awesome and I bought the water and love how well it cleans all my surfaces with no streaks
We had a basic cleaning and the stain is still visible (not pet related) and I didn't think the traffic areas had much change in look once the carpet was dry. I was very disappointed as I had talked to other people that highly recommend your company.
You guys are very friendly and job was a Great!!!

Reliable. On time. Professional technicians. Carpets dry more quickly.