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based on 84558 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Ease in making arrangements for service, promptness in arrival, friendliness and helpfulness, excellent work and outcome, checking to see if we were satisfied and concern in wanting to do an excellent job. We were thoroughly satisfied and pleased.
Thank you.
Prompt courteous service with technicians that know what they are doing and working hard to please the customer. System works well at getting out the stains and dirt. we are repeat customers and will be future users also
Everything about your products and services far exceeds any we have ever used. Your technician, Preston, is exceptionally painstaking and thorough, with a pleasant personality to go along with those attributes.
the carpet and tile look & smell amazing! Your technician was so very nice and polite!
The carpets looked new after your company shampooed them!!!
Smelled great too!! Thank you so much!!
From making the appointment to the service call, the personnel were friendly and efficient.
I liked that it was easy to schedule an appointment and the prices are very fair. My tech arrived right on time, was very friendly & professional, and my tile/grout cleaned up beautifully. I'm very happy with my squeaky clean floors.
The service was great. Hayden our tech was very informative and explained the different options available for the pet issue we had. He was very thorough in explaining the differences and made our decision that much easier to make. The whole experience was good from start to finish. Carpets look great!
technician was the best - very helpful and knowledgable.
Reliable, non toxic
Reliable and detailed oriented
Technician was extremely professional and friendly. He went above and beyond to explain the process and the zerorez process performed incredibly.
I really like the product's because they are very safe around small children and animals. Andrew Sparkman, was such a nice young man and very professional, we will request him again.
Dean did a wonderful job.
The products and service were excellent, Sean Hankins, our technician did a fantastic job and was very professional in detailing the services he was going to provide. We would definitely ask to have him come back for any future cleanings.
Friendly and Fast
We are disappointed in the results of our carpet cleaning. We have areas where there are still spots that do not look clean. We were told that our carpets would look the same after cleaning them as they did when we started, so we cancelled the additional stairs and landings that we had scheduled for cleaning. We paid in full for the areas that were done, and we gave it a few days to see if it would look any better once it was dry. It does not. After moving all of the furniture, area rugs, bookshelves, clothes, shoes, etc, we are very disappointed that our carpets look about the same as they did when we scheduled the cleaning. I would appreciate the chance to talk to a representative and see if these results are truly the best that we can expect from Zerorez.
Have used Zerorez twice and I have been impressed by the professionalism, from the person who answers the calls to the people who show up on time and do the work. thank you!
I was called to set up the 2 hour window which was set up between 12 noon and 2 pm. The tech arrived late and I was not called. I called into your office and was told I was called and tech left voicemail. When customer service agent verified the number she mentioned they had the wrong number. How did you guys have it "wrong" if you had just called me 2 days earlier to set up the appointment. She then stated tech would be there in 15 minutes. Tech didn't arrive. I happen to glance outside to find tech at my neighbors house ringing the doorbell. Don't your work orders have the address? I called him over and informed him he was at the wrong house. He then did a walk through of my house and I pointed out rooms we would be doing. He stated the carpet was in pretty good shape. After he got done with living room he asked me if I was satisfied with the cleaning. I asked him about the huge squared shaped stain that was still clearly visible. His response was that the carpet was damaged. I asked if that was as best as he was going to get it, his reply was yes. "I can't fix damage" for $200.00 that I paid, I expect great service not just an excuse that my carpwt is "damaged".
I paid 199.00 dollars for your September 129.00 special. The technician did a good job in his functions. He admitted he was disappointed in the way the tile grout was not clean. it cost me
about 30.00 dollars for one can of aerosol grout sealer. the technician had only 1 pad to dry my tile floor. I have had two other companies clean my floors and you are the worst. I decided
to use your company by hearing your advertisement on the radio. never again.
We like that there are no chemicals used and it dries quickly. Great job!
Very efficient, on time and good results on carpet this time. Last time good result on tile!
The rep was very knowledgeable about carpet cleaning, he was able to answer all my questions. He had great customer service skills and I was very pleased with the job he did
Excellent service and great looking carpets after they finish
Your rep was knowledgeable, friendly, and awesome!
No chemicals, just water. Doesn't leave residue.
Very friendly staff, non-toxic cleaning services.
My technician, Preston, was on time, courteous and thorough. He did an excellent job.
Had my travertine floors clean. I can't believe how great it looks - should have called sooner
Quick drying, effective cleaning