Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85354 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 4, 2015 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

Oscar was very meticulous and did a great job.

Report a concern   November 4, 2015 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

We always ask for Albert -- he's excellent. Carpets look good.

Report a concern   November 4, 2015 — Rated 10 out of 10 by L.Z. Zerorez Phoenix
What do you like about our products and services?

The rug feels great. My wife did not like the rug since we moved into the house but now she like's how it feels and so feels better about it.

Report a concern   November 4, 2015 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

Excellent job, wonderful technician

Report a concern   November 4, 2015 — Rated 6 out of 10 by K.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Trey and the service was exceptional; however, the product did not deliver nearly as well as we hoped for, particularly when accounting for the cost.

Report a concern   November 4, 2015 — Rated 10 out of 10 by K.O. Zerorez Phoenix
What do you like about our products and services?

Prompt friendly service

Report a concern   November 4, 2015 — Rated 10 out of 10 by Charles Castro Zerorez Phoenix
What do you like about our products and services?

After the Tech was done and my things dried, Your Product was outstanding. Everything is cleaned. Yes I would recommend your Company and Products to my Friends and Family.

Thank you, Zeroerz

Charles Castro

Report a concern   November 4, 2015 — Rated 10 out of 10 by M.P. Zerorez Phoenix
What do you like about our products and services?

very polite people

carpet feels good after cleaning

Report a concern   November 4, 2015 — Rated 10 out of 10 by Dan Weddle Zerorez Phoenix
What do you like about our products and services?

The name says it, Zero Rez! The best feature is the fact that that the rugs and floor coverings are left clean, not sticky with soap residue to collect dirt in the future nor perfumed with artificial fragrances.

While you probably overcharge for your services and your products, the results are (mostly) worth it. The people who answer the phones are courteous and knowledgeable. The follow through is quite good. When a problem arises, they are resolved. The technicians that come to do the work are very polite, good workers, and thorough.

Report a concern   November 4, 2015 — Rated 9 out of 10 by J.I. Zerorez Phoenix
What do you like about our products and services?

My carpets came out really clean without chemicals.

Report a concern   November 4, 2015 — Rated 10 out of 10 by T.K. Zerorez Phoenix
What do you like about our products and services?

Good quality and great service.

Report a concern   November 4, 2015 — Rated 8 out of 10 by J.K. Zerorez Phoenix
What could we do to improve?

nothing

Report a concern   November 4, 2015 — Rated 10 out of 10 by A.B. Zerorez Phoenix
What do you like about our products and services?

Lack of chemicals, prompt service and excellent customer service

Report a concern   November 4, 2015 — Rated 8 out of 10 by N.R. Zerorez Phoenix
What could we do to improve?

More competitive pricing

Report a concern   November 4, 2015 — Rated 10 out of 10 by C.Z. Zerorez Phoenix
What do you like about our products and services?

Professional and honest service. The carpets look the best they have in years!

Report a concern   November 3, 2015 — Rated 9 out of 10 by Steven Spidell Zerorez Phoenix
What do you like about our products and services?

Great customer service.

Report a concern   November 3, 2015 — Rated 10 out of 10 by V.B. Zerorez Phoenix
What do you like about our products and services?

The over all quality of your product and customer service. Travis cleaned my carpet and was excellent.....

Report a concern   November 3, 2015 — Rated 4 out of 10 by M.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Clarke worked very hard, however the carpets did not look cleaner. I own a bissel home carpet cleaner for cleaning spots. In the master bedroom I used it to clean a 1foot by 1 foot section and it was very clean and showed how dirty our carpet was. It's what led me to contact you to clean our carpets. My expectation was, surely your equipment would do as good or better than the bissel. That was not the case. You can visibly see the dirt in the carpet after Clarke completed his work. Yet the 1 foot by 1 foot section was cleaner. I am disappointed that I spent 180 dollars to have you clean our carpets and the carpet does not look much different. Our bissel with Simple Green does better than your equipment. Something is not right. I called in right after Clarke left and informed the office staff. They said somebody would come and clean it again so I scheduled another cleaning. I hope there was just something wrong with the equipment and the second cleaning is better.
Mike

Report a concern   November 3, 2015 — Rated 7 out of 10 by J.H. Zerorez Phoenix
What could we do to improve?

I have stained carpet in the living room and there was not a suggestion made to treat it. Where the carpet dried it was soft in the less worn area and a crusty feel on the stained part

Report a concern   November 3, 2015 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

Great service. Excellent results.

Report a concern   November 3, 2015 — Rated 10 out of 10 by W.L. Zerorez Phoenix
What do you like about our products and services?

Arrived in clean truck, dressed clean , discussed and reviewed cleaning options. Home is now clean like new. Looking forward to using their services. Again. Thank You very much.

Report a concern   November 3, 2015 — Rated 10 out of 10 by G.W. Zerorez Phoenix
What do you like about our products and services?

Great service and the carpet looks really nice.

Report a concern   November 3, 2015 — Rated 8 out of 10 by L.F. Zerorez Phoenix
What could we do to improve?

Quit the hard sell with your add ons.nick was just doing his job. He was very professional and did a great job l will continue to use you

Report a concern   November 3, 2015 — Rated 7 out of 10 by E.M. Zerorez Phoenix
What could we do to improve?

Spend less time trying to sell additional services.

Report a concern   November 3, 2015 — Rated 10 out of 10 by W.D. Zerorez Phoenix
What do you like about our products and services?

On time, did a good job and was through in explaining everything.

Report a concern   November 3, 2015 — Rated 7 out of 10 by J.M. Zerorez Phoenix
What could we do to improve?

Try and accommodate specific time requests with plenty of advanced notice.

Report a concern   November 3, 2015 — Rated 9 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

excellent communication, quality work, no upselling

Report a concern   November 3, 2015 — Rated 8 out of 10 by S.K. Zerorez Phoenix
What could we do to improve?

I just wish that my bill had been closer to the advertised rate of 139.00 for three rooms. I don't like being pressured to do the add ins. Maybe your coupon says this but I didn't see it . Raise the price a bit and include spot treating and protectant.

Report a concern   November 3, 2015 — Rated 10 out of 10 by L.P. Zerorez Phoenix
What do you like about our products and services?

Great customer service- and my carpets feel wonderful under my feet.

Report a concern   November 3, 2015 — Rated 10 out of 10 by Chris Russell. Zerorez Phoenix
What do you like about our products and services?

I'm always amazed at the outcome and how wonderful everything looks and how clean it smells. This time we did our sectional sofa. And I had my doubts, but it exceeded my expectations and I'm glad I made that decision.


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