Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84558 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 28, 2015 — Rated 10 out of 10 by K.W. Zerorez Phoenix
What do you like about our products and services?

Water based. No chemicals.

Report a concern   September 28, 2015 — Rated 9 out of 10 by M.E.C. Zerorez Phoenix
What do you like about our products and services?

Brandon was a very nice, knowledgeable young man. We had moved the two chairs to be cleaned out of the rug area that was to be cleaned to an area in front of the TV Cabinet. We did not think we had to cover the furniture or the TV not being cleaned. We had discovered the next day there was an over spray on the TV, the cable boxes and the TV cabinet.There was no damage but you might want to instruct others to check the area before using the spray for cleaning and if necessary to move the item to be cleaned or cover the other areas that are exposed. We are pleased with the outcome of the cleaned rug and furniture.

Report a concern   September 28, 2015 — Rated 10 out of 10 by H.S. Zerorez Phoenix
What do you like about our products and services?

Prompt, clean, courteous

Report a concern   September 28, 2015 — Rated 10 out of 10 by R.E. Zerorez Phoenix
What do you like about our products and services?

Scott, the tech was great. He was on time and courteous. Zeroes took the stain right out.I didn't think the stain was going to come out, but it did. I will use zeroes again and tell all my friends about it.

Report a concern   September 28, 2015 — Rated 10 out of 10 by B.J.F. Zerorez Phoenix
What do you like about our products and services?

How professional Andrew was. He did an amazing job!

Report a concern   September 28, 2015 — Rated 10 out of 10 by Keith and Rebecca Bethel Zerorez Phoenix
What do you like about our products and services?

I can think of three good reasons we like your service. 1)My carpets are clean and remain clean for some time rather than companies who come and within a month the carpets already look dirty. 2)This was our first time to have our tile cleaned. I'm embarrassed to say that we haven't had our grout cleaned in the 10 years we lived here, but after the cleaning, it looks almost as good as it did when we moved in. 3)Your servicemen are very respectful, very hard workers and a pleasure to have in our home. Thank you! We've already been singing your praises.

Report a concern   September 28, 2015 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Professional service @ a great price

Report a concern   September 28, 2015 — Rated 10 out of 10 by V.K. Zerorez Phoenix
What do you like about our products and services?

The speed of service and cleanliness. The hospitality of the employees.

Report a concern   September 28, 2015 — Rated 10 out of 10 by S.G. Zerorez Phoenix
What do you like about our products and services?

Great experience!

Report a concern   September 26, 2015 — Rated 5 out of 10 by R.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

carpet was left way to wet,and buckled up very bad.

Report a concern   September 25, 2015 — Rated 10 out of 10 by Rita Jefferson Zerorez Phoenix
What do you like about our products and services?

Great Costumer Service, very Professional and Respectful, did an Outstanding Job

Report a concern   September 23, 2015 — Rated 9 out of 10 by M.V. Zerorez Phoenix
What do you like about our products and services?

I was very happy with the service.
I was disappointed with residue left behind on the tile floors (bathrooms, hall and kitchen).

Report a concern   September 23, 2015 — Rated 10 out of 10 by C.R.D.A. Zerorez Phoenix
What do you like about our products and services?

The actual carpet cleaning is great, I think there might be some growing pains with the scheduling and billing that is the only part I do not look forward too.

Report a concern   September 23, 2015 — Rated 2 out of 10 by E.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Your business came highly recommend to us so when we looked to clean the carpets in a home we had just purchased we set up an appointment and that's where our experience started. At the time we set up the appointment we were given one price but on the day of the cleaning we were told we were given the wrong price and that it happens often. We had heard nothing but good things from friends/colleagues who had used your services so we opted to pay the difference. After what appeared to be a very quick service we expected a noticeable difference but once the carpet started to dry we noticed spots that we hadn't seen before as well as only a very minimal difference. Although the representative and his trainee were somewhat pleasant and seemed eager to do a good job they did leave some trash (blue shoe covers) and happened to have done some minor damage. We did call to address the damage and it was taken care of promptly for which we are thankful. Accurate pricing/estimating is detrimental in generating new business as well as establishing a positive and ethical reputation so I believe a system or protocol that eliminates those surprises should be implemented. Lastly, I understand the importance of on the job training but believe it should be done with a higher level of professionalism. Thank you for providing me the opportunity to submit feedback.

Report a concern   September 22, 2015 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

We haven't cleaned our floors professionally since moving in (5 years ago). Our floors look almost new! And we have two large dogs! The technician was also very friendly - I would request him again!

Report a concern   September 21, 2015 — Rated 10 out of 10 by N.P. Zerorez Phoenix
What do you like about our products and services?

Very fast and efficient. Call center kept me up to date when they would be there. Cleaning went well and it was great to finally get the home clean. Techs were great. My wife did think the tech Andrew was a little weird, but she was happy over all.

Report a concern   September 21, 2015 — Rated 1 out of 10 by P.T. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Our carpets don't even look like they were cleaned. Once they dried all the high traffic areas still show and areas with spots did not come out. I thought it would be worth paying a little more fir a better job but the last company I paid $80 to did a much better job. Very disappointed.

Report a concern   September 21, 2015 — Rated 10 out of 10 by J.F. Zerorez Phoenix
What do you like about our products and services?

Results were good considering my carpet condition. The service tech was thorough

Report a concern   September 21, 2015 — Rated 10 out of 10 by W.S. Zerorez Phoenix
What do you like about our products and services?

Lack of residue on carpets and seems to resist soiling very well.

Report a concern   September 21, 2015 — Rated 10 out of 10 by P.C. Zerorez Phoenix
What do you like about our products and services?

No odors, seems environmentally good, carpets look and feel good, tech was courteous and on time

Report a concern   September 21, 2015 — Rated 2 out of 10 by F.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Carpet==I feel on the walking part of the carpet he could of done better. Not clean.
Sofa== sad it is striped with clean and not clean strips.
area rug==also sad, a mess.. He told me it would be better when it dried. I left for a five day vacation, returned home today. Sunday.. very disappointed!!!
The owner needs to call me Phone number removed today. I will be leaving in a few days for a week
and I need to have this taken care of now!!!!! thank you First name removed

Report a concern   September 20, 2015 — Rated 10 out of 10 by J.L. Zerorez Phoenix
What do you like about our products and services?

On time-Trey explained all that was to be done & the cost.

Report a concern   September 19, 2015 — Rated 10 out of 10 by John Q. Miller Zerorez Phoenix
What do you like about our products and services?

The technician was very professional and did a great time.

Report a concern   September 19, 2015 — Rated 10 out of 10 by Cindy Butler Zerorez Phoenix
What do you like about our products and services?

It's the only company that really gets carpets clean.

Report a concern   September 19, 2015 — Rated 8 out of 10 by A.G. Zerorez Phoenix
What could we do to improve?

This is the second time I have used your services. My floors were very dirty
and you did a wonderful job getting it off my tile. I remember that the first
time & was so impressed about the grout getting so clean. I did not see that
grout cleaning this time.

Report a concern   September 19, 2015 — Rated 10 out of 10 by Teresa Grider Zerorez Phoenix
What do you like about our products and services?

Excellent cleaning, agent was very efficient and was out in no time.

Report a concern   September 19, 2015 — Rated 9 out of 10 by S.G. Zerorez Phoenix
What do you like about our products and services?

They took the time to test the grout area I specifically needed clean. Said they would do their best, and did.

Report a concern   September 19, 2015 — Rated 10 out of 10 by E.A. Zerorez Phoenix
What do you like about our products and services?

Friendly, informative and did a great job on the carpets.

Report a concern   September 18, 2015 — Rated 10 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

Cody was awesome. Very curtious and thorough.
Quick drying and not crunchy.

Report a concern   September 18, 2015 — Rated 9 out of 10 by Carla Duff Zerorez Phoenix
What do you like about our products and services?

after my carpet dried, it was not crunchy but soft. Also, I liked that after my tile was cleaned, Casey had an industrial fan to dry it. It was great!


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