Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84558 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 18, 2015 — Rated 5 out of 10 by H.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I had a pet smell in one bedroom in particular so I paid the extra to have it pretreated before cleaning the carpet. Once it was cleaned and dried it smelled worse. I am not sure why I paid more to make it worse. When calling back to address the issue I was told I would have a customer compliance person call me back. Never happened. Extremely unhappy.

Report a concern   September 18, 2015 — Rated 10 out of 10 by William Ramirez Zerorez Phoenix
What do you like about our products and services?

Technician was great and very professional

Report a concern   September 18, 2015 — Rated 9 out of 10 by T.K. Zerorez Phoenix
What do you like about our products and services?

Tile was restored back to looking new.

Report a concern   September 18, 2015 — Rated 10 out of 10 by K.E. Zerorez Phoenix
What do you like about our products and services?

Abel, the person who did our service,was conscientious and did a great job.

Report a concern   September 18, 2015 — Rated 0 out of 10 by W.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Carpet stains returned. It was not at all what you guys preach. False advertisement

Report a concern   September 18, 2015 — Rated 10 out of 10 by D.G. Zerorez Phoenix
What do you like about our products and services?

Everything! Carpet looks wonderful. Customer Service from beginning to end was tip top.

Thank you

Report a concern   September 18, 2015 — Rated 10 out of 10 by Carolina Kirkland Zerorez Phoenix
What do you like about our products and services?

Carpet cleaning no toxins or allergens used.

Report a concern   September 17, 2015 — Rated 10 out of 10 by A.G. Zerorez Phoenix
What do you like about our products and services?

Friendly technician and great job on my tile and grout.

Report a concern   September 17, 2015 — Rated 10 out of 10 by B.B. Zerorez Phoenix
What do you like about our products and services?

Only use water and the hole process was fast and easy

Report a concern   September 17, 2015 — Rated 10 out of 10 by N.L. Zerorez Phoenix
What do you like about our products and services?

No chemicals

Report a concern   September 17, 2015 — Rated 10 out of 10 by S.T. Zerorez Phoenix
What do you like about our products and services?

On time and very professional. Carpets look great!!

Report a concern   September 17, 2015 — Rated 10 out of 10 by Patricia Wojtkowski Zerorez Phoenix
What do you like about our products and services?

I was very happy with the knowledge of your worker. Able and Anthony. They knew their stuff and d

Report a concern   September 17, 2015 — Rated 10 out of 10 by N.R. Zerorez Phoenix
What do you like about our products and services?

We had the best experience with Preston. He was awesome, took his time, and did a thorough job. We were very impressed and will request him next time.

Report a concern   September 17, 2015 — Rated 10 out of 10 by M.O. Zerorez Phoenix
What do you like about our products and services?

I like how it cleans with water and no harsh chemicals

Report a concern   September 17, 2015 — Rated 9 out of 10 by V.H. Zerorez Phoenix
What do you like about our products and services?

Carpets looked nice after being cleaned. Tech was able to arrive earlier than stated time and that was very much appreciated.

Report a concern   September 17, 2015 — Rated 10 out of 10 by F.V. Zerorez Phoenix
What do you like about our products and services?

Very professional.

Report a concern   September 17, 2015 — Rated 10 out of 10 by L.W. Zerorez Phoenix
What do you like about our products and services?

The spot remover cleaned all the spots that were in the carpet

Report a concern   September 17, 2015 — Rated 7 out of 10 by R.S. Zerorez Phoenix
What could we do to improve?

You were late, the tech was very nice but had to do the home 2 times because he didn't rake it the first time. He was awesome though, but if you werent late and raked my carpet the first time it would have been rated a 9 or 10. If I can get a credit for a discount in future I will use you guys again but right now not sure that I will.

Report a concern   September 17, 2015 — Rated 10 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

The environmentally friendly products used are great!

Report a concern   September 17, 2015 — Rated 6 out of 10 by E.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My appointment was scheduled for 4-6p.m. and the technician arrived just after 2 p.m. I did not receive any phone calls requesting an earlier appointment.

Report a concern   September 17, 2015 — Rated 10 out of 10 by W.R. Zerorez Phoenix
What do you like about our products and services?

The house looks fantastic and the service rep was very clean cut and professional. He also made sure we look over his work to see if there was anything he missed. Really great service!

Report a concern   September 17, 2015 — Rated 10 out of 10 by George Ding Zerorez Phoenix
What do you like about our products and services?

Cleaning was excellent. The man doing the cleaning was very professional and did a very good job in a very reasonable amount of time. They were on time.

Report a concern   September 17, 2015 — Rated 5 out of 10 by T.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

One of my concerns that I made mention of was the smell in the carpet. I though it was due to possible pet stains. The lady that booked my appointment said that if extra treatment was necessary to take care of that there might be an additional charge. I said that was fine if required. Nevertheless I received on notice of extra treatments and the carpet still smells. Not happy.

Report a concern   September 17, 2015 — Rated 10 out of 10 by A.C. Zerorez Phoenix
What do you like about our products and services?

Original phone contact was positive and service was available in couple days, which I needed.Driver arrived on time, explained procedure fully and was polite and efficient.
I have and will recomment Zerorez to friends and family. Thank you, Name removed

Report a concern   September 17, 2015 — Rated 9 out of 10 by A.M. Zerorez Phoenix
What do you like about our products and services?

The professionalism that the tech represented. The on time appointment kept.

Report a concern   September 17, 2015 — Rated 10 out of 10 by J.L. Zerorez Phoenix
What do you like about our products and services?

Natural product, yet still is effective

Report a concern   September 16, 2015 — Rated 8 out of 10 by L.M. Zerorez Phoenix
What could we do to improve?

I feel that the quality provided is fantastic! Sadly, your pricing is really pricey! $140.00 for 2 rooms and a hallway is a lot of money. It would have been great to have all 3 rooms and the hallway. Sadly, I just couldn't justify $170.+

Report a concern   September 16, 2015 — Rated 10 out of 10 by T.E. Zerorez Phoenix
What do you like about our products and services?

The carpet and floors always look so nice. The service is great.

Report a concern   September 16, 2015 — Rated 10 out of 10 by William Wood Zerorez Phoenix
What do you like about our products and services?

Excellent results on both carpet & tile.

Report a concern   September 16, 2015 — Rated 10 out of 10 by Connie Pazen Zerorez Phoenix
What do you like about our products and services?

We heard about Zerorez a few years ago and decided to give the company a try. Our daughter in Colorado recently had used Zerorez with great results. My carpet and tile look great, it was well worth paying a little more. Quite pleased with the pleasant outcome and that the carpet was not excessively wet. Your technician, Paul, was very personable and informative. He did his job efficiently and well. We will call upon your company again in the future. Thank you. Connie P.


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